administering programs

planning agendas/meetings

updating files

advising people

planning organizational needs setting up demonstrations

analyzing data

predicting futures

sketching charts or diagrams

assembling apparatus

rehabilitating people

writing reports

auditing financial reports

organizing tasks

writing for publication

budgeting expenses

prioritizing work

expressing feelings

calculating numerical data

creating new ideas

checking for accuracy

finding information

meeting people

classifying records

handling complaints

evaluating programs

coaching individuals

handling detail work

editing work

collecting money

imagining new solutions

tolerating interruptions

compiling statistics

interpreting languages

confronting other people

inventing new ideas

dispensing information

constructing buildings

proposing ideas

adapting new procedures

coping with deadlines

investigating problems

negotiating/arbitrating conflicts-managers
promoting events
deal with these

locating missing information

speaking to the public

raising funds

dramatizing ideas

writing letters/papers/proposals

questioning others

estimating physical space

reading volumes of material

being thorough

organizing files

remembering information

coordinating schedules/times managing people

interviewing prospective employees

running meetings

selling products

listening to others

supervising employees

teaching/instructing/training
individuals

relating to the public

enduring long hours

inspecting physical objects

entertaining people

displaying artistic ideas

distributing products

deciding uses of money

managing an organization

delegating responsibility

measuring boundaries

serving individuals

mediating between people

counseling/consulting people

motivating others

persuading others

operating equipment

reporting information

summarizing information

supporting others

encouraging others

delegating responsibilities

determining a problem

defining a problem

comparing results

screening telephone calls

maintaining accurate records drafting reports

collaborating ideas

administering medication

comprehending ideas

overseeing operations

motivating others

generating accounts

teaching/instructing/training individuals

thinking in a logical manner

making decisions

becoming actively involved

defining performance
standards

resolving conflicts

analyzing problems

recommending courses of
action

selling ideas

preparing written communications

expressing ideas orally to

individuals or groups

conducting interviews

SALES, MARKETING, CUSTOMER SERVICE

JENNIFER DUKE
www.linkedin.com/in/jenniferduke77

performing numeric analysis

conducting meetings

setting priorities

setting work/committee goals

developing plans for projects gathering information

taking personal responsibility

thinking of creative ideas

providing discipline when necessary

maintaining a high level of activity

enforcing rules and

regulations

meeting new people

developing a climate of enthusiasm,

teamwork, and cooperation

interacting with people at

different levels

picking out important information

creating meaningful and challenging work taking independent action

skillfully applying professional

knowledge

maintaining emotional control under

stress

providing customers with service

knowledge of concepts and

principles

knowledge of community/government
affairs

Examples of situations in your working life that demonstrate these skills

When working at PetSmart, Ive had to do a handful of certain job skills. Sometimes I have to find information
like where an animals room is at to go get them or their stuff. I have to remember things like the door code to
get into the back of the hotel, proper safety procedures, names of pets, etc. I support others if they feel
overwhelmed and try to help them as best as I can. I prioritize work when I am not inside of camp, I will first
see if anyone in the kitchen needs help with feeding, then I will start doing room refreshes or poop/water
checks. I meet new people every day, and also see a lot of the same customers who bring their dogs to doggy
day camp every day. I am very thorough when I am cleaning or trying to figure out a problem. I sometimes train
new employees and have them observe me while I work so they can figure out how to do the job when they
are by themselves. Sometimes I delegate work responsibilities to new hires when they dont know what to do. I
definitely take personal responsibility whenever something goes wrong or an accident happens and I try to help
in any way possible. I am very active at work, walking around, playing, throwing toys, running around the
rooms with the dogs to tire them out, making sure dogs are playing too rough, etc. I can say I for sure maintain
emotional control under stress. My job gets extremely stressful sometimes and I never take it out on anyone or
anything. I apply my knowledge about the hotel whenever a new customer comes in if I am in the lobby and
they ask something. I provide customers with service by retrieving their dogs/cats, or putting them away,
getting their food, medicine, toys, and bed, and making sure their animal has a great time while they stay with
us.

Mobile (425)-210-9796
jennifer.duke@email.wsu.edu

JENNIFER DUKE
19504 24th Dr SE Unit B, Bothell, WA 98012 | | C: 425-210-9796 | jennifer.duke@ wsu.edu

September 6, 2015
RE: Sales Representative
Dear Hiring Professional,

Im seeking a summer position and your company has a position that appears to be a good fit for my skills.
I am currently working towards my Bachelors Degree in Social Science at Washington State University. I anticipate
graduation in 2016 and Im seeking a position this summer in an environment that can utilize my skills and abilities.
I have strong communication skills both in person and over the phone. I have excellent presentation skills and Im very
comfortable in a customer facing sales situations.
I am eager to contribute my enthusiasm and skills to the team.
I'd be happy to provide greater detail about my skills and experience during an interview. I will contact you within one
week to confirm receipt of my resume and to arrange a time to interview. I will make myself available to meet with you
at your earliest convenience.
I would greatly appreciate the opportunity to work with and learn from you and your talented team. I look forward to
speaking with you soon.

Thank you, in advance, for your consideration.

Sincerely,

Jennifer Duke

SALES, MARKETING, CUSTOMER SERVICE

JENNIFER DUKE
www.linkedin.com/in/jenniferduke77
SUMMARY OF QUALIFICATIONS
EDUCATION
BS, Social Science, Washington State
University (Projected graduation-Dec
2016)

Sales * Cold calling * Presentations

Fast learner * Hard worker * Team oriented
P R O F E S S I O N A L

A C C O M P L I S H M E N T S

PETSMART, 2014 - present

Customer Service Representative Responsible for interacting with customers who are
placing their animals in the Pet Hotel.
-Delivered customer presentations of the facility and of the pet care plan.
-Interacted with the animals under my care to assure that they were content and happy
during their stay.
-Provided the customers with a summary of their pets experience and assured the customer
that their animal had a good time at the hotel.
VECTOR MARKETING (CUTCO PRODUCTS), 2012 2013
Outside Sales and Inside Sales- Successfully grew my sales account base of business
accounts by double digits. Sold high-end culinary equipment to clients by demonstrating the
superior value of the Cutco product over the clients existing equipment. My success was
based upon understanding the customers needs, overcoming their objections that they
already had existing culinary equipment, and developing a demand for a higher end solution
that delivered better value. Top Sales Achiever Award for 2012.
-Developed my own prospect list by networking contacts from my existing client base.
-Cold Called the prospect list, presented the Cutco product value proposition, gained the
customers interest, and scheduled a face to face follow up meeting.
-Presented the Cutco products to clients in their homes or places of business.
-Closed Sales of the product, obtained signed order contracts, and collected funds.
-Post Sales processed the order paperwork, oversaw the delivery function, and assured
customer satisfaction with a post-delivery contact call.
-Generated additional leads from satisfied customers who referred me to their associates
and friends.
VOLUNTEER WORK (SHINGWEDZI, SOUTH AFRICA), 2013
Cheetah Wildlife Refuge Assisted the refuge animal keepers in caring for the wild
cheetahs in their care. Performed facility maintenance activates for the animal enclosure
fences and roads.

Mobile (425)-210-9796
jennifer.duke@email.wsu.edu

Job Advertisement:

Career Opportunities
Become a sales representative for
Vector Marketing Corporation.

At Vector Marketing we sell Cutco

and have fun doing it.
Great Pay
Security with a guaranteed base pay. Opportunity for more through incentives.
Flexible Schedules
Part time or full time. You set your schedule day-by-day.
Personal Growth
Youll challenge yourself and stretch your limits. Guaranteed.
No Experience Needed
No experience? No problem. We'll teach you all you need to know.
Great Training
Learn how to set goals, manage time and communicate with skill.
Quality Products
Promote and sell a premium product. One you can believe in.
Get Started Today Apply Now
HOW IT WORKS

We sell Cutco and have an absolute blast doing it.

As a Vector Marketing sales representative, you will have the option to meet one-on-one
with potential customers either in-person or virtually through our virtual demo. During the
demo, you will have the skills to demonstrate the quality of Cutco and help customers find
the perfect set that fits their needs.
Since our reps are independent contractors, enjoy real flexibility and control over your
own schedule. A little busy? No problem! Schedule your appointments based on your
availability day-by-day.
As a Vector Marketing sales rep youll pride yourself in providing ridiculously awesome
customer service and enjoy representing a truly incredible (and useful) product.
And, it works. Cutco has been purchased by more than 16 million satisfied customers.
Learn more about this incredible opportunity.
WORK FOR STUDENTS
Many sales reps work part-time during the school year and full time during the
summer or winter break, but whenever youre able to work, well provide you
with the training and support you need.
Every year, we give away $40,000 to full time undergraduate students who excel
at selling Cutco.
Work For Students

* I apologize about the headings and other pages being a little messed up, the format from my resume messed with this stuff.*