SKILLS AND EXPERIENCE SUMMARY:

Fourteen years of experience as an administrative professional

supporting up to seven providers in a fast-paced environment
Proven ability to provide friendly, professional, and tactful customer
service to all clients in a high-volume office
Excellent verbal and written interpersonal skills
Adept at performing clerical duties such as: answering and directing
inquiries from multiple telephone lines, distributing mail and faxes,
creating documents and templates, organizing information using
spreadsheets and databases, and inventory maintenance
Proficient in Microsoft Office Suite
Experienced at working in site specific database programs to enter,
edit, and maintain confidential records and to create detailed reports
based on that information
Talented at learning new computer programs in short amounts of time
Comfortable with general bookkeeping duties including: accounts
payable, accounts receivable, petty cash reconciliation, and payroll
remittance

EDUCATION:
Niagara College Canada
Office Administration Executive (Co-op) Diploma
Educational training from the Niagara College Office Administration
Executive program includes: Document Development, Desktop
Publishing, Spreadsheets, Presentation Skills, Office Environment,
Business Communication, Bookkeeping Information Systems, and
Access
Member of the Presidents Honour Roll at Niagara College for the
Winter and Spring 2015 semesters
Brock University
Bachelor of Arts Sociology
Courses included: Sociology, Psychology, English, and Statistics

PROFESSIONAL EXPERIENCE:
Shelley Marchand, Physiotherapist and Art Marchand, Optometrist
Office Administrator
2002 - Present
Efficiently conducted clerical duties including: transposing handwritten
documents into business documents; creating, maintaining and
interpreting spreadsheets; answering all phone inquiries and acting
independently on inquiries as necessary to ensure that the office runs
smoothly and effectively
Addressed the scheduling needs of all clients with discretion and tact
to ensure the needs of both the provider and the client were met
appropriately
Developed and maintained confidential client and practice records in
compliance with the policies of the Canadian Physiotherapy
Association, including coordinating bi-annual chart audits and client
satisfaction surveys
Managed the physiotherapy office and maintained clinic supplies and
equipment to ensure that all supplies necessary were available to the
employers
Streamlined and executed the processes of the Glenridge Travelling
Dinner to accommodate up to 150 participants; maintained a database
of email addresses and allergies to ensure all participants were kept
up-to-date on information regarding the event
Acted as a liaison with external suppliers for troubleshooting minor
repairs to computers and printers, as well as dealing with purchasing
needs, to minimize the amount of assistance needed from these
companies
Balanced and audited billings, invoices, and payments from private
clients and third party insurance companies to ensure accuracy,
maintain a reasonable accounts receivable balance and to assist in
increasing cash flow for the business
Acted as a general bookkeeper, completing accounts payable, daily
and monthly posting and balancing, and payroll remittance to
eliminate the need for a full time bookkeeper
IBM Canada
Contract Administrator
2000 to 2001
Developed contracts for sales teams within the time limits imposed by
their clients
Interpreted the policies and procedures of IBMs legal department to
ensure compliance with the corporations protocol
Prioritized contract creation based on the needs of sales

Created invoices at month end to ensure clients were billed in a timely

manner
Collaborated with the IBM Accounts Receivable division to resolve any
disputes regarding those billings