Melisa Mulvey

6468 South Travis James Lane

Murray, Utah 84107
801-718-2526
missmissym2000@yahoo.com

Objective
Utilize my skills in the industry and improve myself as well as others around me. Be employed by a
diverse company and to be appreciated based on my skills and work ethic.

Utah Community Reinvestment Corporation

Commercial Loan Servicing Specialist

Provide assistance to the Loan Servicing Manager/COO; duties entail functions surrounding loan
servicing for multi-family & community related commercial loans
Process lending related payments as well as disbursements
New loan data entry
Process property tax and insurance bills including receipts and disbursements. Collect evidence of
insurance coverage on all collateral to verify the coverage meets UCRC requirements.
Assist with the Annual Portfolio review by obtaining Borrowers certified financial
statements/rent rolls; entering updated loan data; and follow-up with Borrowers on significant
changes from underwritten or previous years notations.
Collect quarterly financial statements as well as monthly financial statements if currently on a
watch list.
Capital Replacement Reserves administration. Process eligible replacement requests for
reimbursements.
Process Property Management changes and other loan modifications as needed.
Assist with updating department procedures.
Monthly reports of servicing activities and provide to management/accounting.
CDT monthly reporting requirements
Perform on-site property inspections.

Zions Bank
Loan Servicing Specialist II

February 2013 Current

August 2009 - February 2013

Responsible for outbound and taking inbound calls to handle current and delinquent commercial
loans for Zions as well as our affiliates.
Found resolutions for getting delinquent accounts to become current and stay current going
forward.
Collected financial statements, rent rolls, tax returns, etc.
Maintained customer service, i.e., assisted with auto pay, and researched lost payments.
Researched property taxes on a parcels/properties and decided if the loan should be placed on
escrow for past and future taxes; also in charge of following up and re-evaluating in 6,12,18
months if needed.
Other duties as assigned.

Wells Fargo Bank

Collector III & Teller

February 2008- January 2009

(April 06 Feb 08)

Contacted customers to determine the reason for payment delinquency as well as obtain a
payment commitment.
Handled most complex collection inquiries and issues.
Assisted with compiling statistical reports and other special projects

Managed cash-handling transactions as well as paper transactions

Demonstrated the ability to achieve individual and team goals.
Maintained a positive approach in interactions with customers and team members

Sold products and services; for example, upgrading checking accounts as well as
provided the customer with the best loan to fit their needs.

Dollar Financial Group

Collector I

November 2005- April 2006

Assisted in all levels of delinquency on past due cash till payday loans to determine reason for
delinquency and obtain payment commitments.
Negotiated repayment plans

Education
1999-2000 West Jordan High
October 2001 GED Salt Lake Community College Redwood Campus
May 2015 Current
On track to getting my Associates Degree in Business Management

Training Courses Completed at Zions Bank

Negotiation Skills 9/2012

2012 Flood Guidelines Training 7/2012
DDI Navigating Beyond Conflict 3/2012
All other required compliance training

Other Experience

Strong interpersonal and computer skills, accurate with numbers and attentive to detail
10 Key by touch
60 WPH typing
Proficient in Excel, Word, Microsoft Outlook and Internet
Experience working on a dialer system in a call center environment
Excellent Customer Service skills
Cash handling

Volunteer Services

I participated in the Zions Bank Paint-A-Thon 2010, 2011 and 2012. The Paint-A-Thon is where
company volunteers the employees time to paint homes, enhance yards and surrounding area,
and generally improve the lives of those we serve. Generally low-income elderly and disabled
individuals.
I participated in United Way in 2011. United Way is where you donate your time and do various
projects around your community.
I was a Cub Scouts leader from 2011-2012 for the Bears age group. As a leader, I helped to
educate the boys by teaching them fire safety, gun safety as well as had fun and played
educational games to teach them coordination and rules.

References

Dan Troff
Karen Jensen
Lindsay Alfrey

801-974-8888
801-844-8234
385-528-1034