SPEAKING TO CUSTOMERS AT CHECKOUT

SHOP ASSISTANT: 'Here's your change and receipt. And here's

your bag.
CUSTOMER 1: 'Thank you.'
SHOP ASSISTANT: Thank you. Have a nice day.
CUSTOMER 1: And you too.

CUSTOMER 2: Can I have these, please?

SHOP ASSISTANT: That will be 55 euros. How would you like to
pay? Cash or card?
CUSTOMER 2: By card. Here it is.
SHOP ASSISTANT: 'Thank you. Can I see some ID, please.'
CUSTOMER 2: 'Here you are.'
SHOP ASSISTANT: 'Thank you. Could you enter your pin
number on the keyboard.'
(30 seconds later).
Perfect. Please sign this slip.'
CUSTOMER 2: 'Do you have a pen?'
SHOP ASSISTANT: 'Here you are.'
CUSTOMER 2: 'Where do I sign my name?'
SHOP ASSISTANT: 'At the bottom of the slip/paper.'
(20 seconds later)
'Here's your card and your receipt. And here's your bag.'
CUSTOMER 2: Thank you.

1. What do you say when you want the customer to write

their signature/name on a small piece of paper when they
are paying by bank/credit card:
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2. A different way to say 'goodbye' to a customer
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3. to ask a customer how they want to pay/buy something
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4. tell the customer how much money they have to pay:
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5. when you want the customer to enter their PIN code into a
machine
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6. to ask the customer to show you an official document
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