Check Point Questions

Pg. 23
1. What is communication?
Communication is the process of sending and receiving messages that convey
information, ideas, feelings, and beliefs.
2. How has technology changed communication over the past decade?
Over the last decade, communication has changed more rapidly than at any other
time in history. Technology allows real time communication and has revolutionized
the way personal and professional business is conducted. You dont have to wait
on snail mail because we have skype.

Pg. 26
1. What are the six parts of the communication process?
The six parts of the communication process are sender, message, channel, receiver,
translation, and feedback.
2. What is the difference between encoding and decoding?
Encoding is how the message will be sent. Decoding is how the receiver
understood the message.

Pg. 28
1. What is the difference formal and informal business communication?
Informal communication is a sharing of information with no customs or rules.
Example, you will talk to your friends and family with informal communication.
Formal communication you have to use customs or rules of etiquette as to how
certain levels of employees interact with each other. Example you will talk to
your teacher or manager with formal communication.
2. What is a protocol?
Customs or rules of etiquette.

Pg. 30
1. What is written communication?
Written communication is the most common form of business communication. It is
essential for small business owners and managers to develop effective written
communication skills and to encourage the same in all employees.
2. What is verbal communication?
Verbal communications is the use of sounds and words to express yourself,
especially in contrast to using gestures or mannerisms.

Pg. 33
1. What is nonverbal communication?
Nonverbal communication refers to actions, as opposed to words, that send
messages. Like body languages.
2. Why is paralanguage considered nonverbal communication?
Paralanguage is reflected on the tone of your voice or the speech. This shows the
speaker true attitude.

Pg. 36
1. What is a sending barrier?
Sending barriers can occur when the sender says or does something that causes
the receiver to tone out. Especially, when the receiver does not know what the
sender is talking about.
2. What is a receiving barrier?
Receiving barriers can occur when the receiver says or does something that causes
the senders message not to be received.

Review Your Knowledge

1. Communication is the process of sending and receiving messages that convey
information, ideas, feelings, and beliefs.
2. The six parts of the communication process are sender, message, channel,
receiver, translation, and feedback.
3.

Informal communication is a sharing of information with no customs or rules.

Example, you will talk to your friends and family with informal communication.
Formal communication you have to use customs or rules of etiquette as to how
certain levels of employees interact with each other. Example you will talk to
your teacher or manager with formal communication.

4. Downward communication, upward communication, lateral communication

5. Written communication is the most common form of business communication. It
is essential for small business owners and managers to develop effective written
communication skills and to encourage the same in all employees. Verbal
communications is the use of sounds and words to express yourself, especially
in contrast to using gestures or mannerisms.

6. Nonverbal communication is important because nonverbal communication

describes the process of shared cues between people which goes hand in hand
with public speaking. This include eye contact, frequency of glances, blink rate,
gestures, facial expressions, postures, and more.
7. The difference between body language and behavior is body language is like
posture, facial expressions, gestures, and body actions. Behavior is how you act
or conduct yourself towards others.
8. Paralanguage is reflected on the tone of your voice or the speech. This shows
the speaker true attitude.
9. Sending barriers can occur when the sender says or does something that causes
the receiver to tone out. Especially, when the receiver does not know what the
sender is talking about.
10. Receiving barriers can occur when the receiver says or does something that
causes the senders message not to be received.