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Content
Introduction
The Trainer
Preparation
The Training Session.
Learning Styles
Coaching
Listening
Questioning Techniques
Introduction
Introduction
The Trainer
Personal skills
Communication skills
Motivational skills
Organisational skills
Knowledge and experience
The Trainer
Appearance
Body Language
Listens
Patient
Humour
Understanding
Concise
The Trainer
Clear Voice
Clear Projection
Good Leader
Enthusiastic
Determined
Willing
The Trainer
Plans ahead
Logical
Methodical
Experienced
Credible
Enjoys training!
Preparation
5 Ps
Proper
Preparation
Prevents
Poor
Presentation
Preparation
Gap Analysis
Identify the trainees experience/knowledge
Identify the trainees needs
Tell
Sell
Participate
Delegate
Learning Styles
Activist
Reflectors
Theorists
Learning Styles
Pragmatists
Coaching
Definition: Process of brining out the best in
people.
Coaching can take place informally or
formally.
Coaching is mainly about listening and asking
questions.
Coaching
non-judgmental
candid and
encouraging and
getting to the point
objective
Listening
Questioning Techniques
Closed questions
is the essay finished?
were there any deviations?
Open questions
tell me where we are we with the essay?
How did the analysis go?
Questioning Techniques
Leading Questions
Are you good at.?
You had a problem with that, didnt you.?
Reflective or Summarising Questions
Can I summarise what you have told me...Is that
correct?
Follow up or Probe Questions
Tell me more about...?
Can we go into this in a bit more detail.?
Questioning Techniques
Summary
Be prepared
objective of the training session
understand your presentation skills
understand the trainees knowledge
ensure they understand
ask questions
listen to their questions