Академический Документы
Профессиональный Документы
Культура Документы
LEAN operations
at Caesars casinos
NANCY LEA HYER, BRAD HIRSCH, KAREN A. BROWN
Why?
Declines in revenue.
D.O.W.N.T.I.M.E.
Defects delivering drink with ice, when no ice was requested. Checking into room
with incorrect bed type.
Overproduction Three lemon slices in water (customer would be satisfied with one)
Not Engaging People (employees) Pushing food carts through deep carpet.
Inventory slot machine print voucher paper, buy set amount every month
regardless of what was on hand/being used up.
Motion storing bottles of water in ice tubs instead of refrigerator. Had to dry off
every bottle before serving
Extra Processing metal-detecting wand to scan bags of trash for coin smuggling.
Still in practice even after metal coins were eliminated from operations.
Hard to
Remove +
Large
Impact
Easy to
Remove +
Low Impact
Hard to
Remove +
Low Impact
Why does the silverware have spots? They come out of the dishwasher
with spots.
Why does the dishwasher leave spots on the silverware? It doesnt hold
consistent temperature during one phase of the cleaning cycle.
Why doesnt it hold consistent temp. during that cycle? One portion of
preventative maintenance procedure isnt consistent with manufactures
guidelines.
Results
Take-away
Defect
Overproduction
Waiting
Transportation
Inventory
Motion
Extra processing
Cost
Training
Labor
Production
Analysis Paper
Variables Process related: Time for each machine process. Time for
each human process. Time between each process. Takt time. Amount of
buffer that should be built into each process. Quality related: Frequency
of rework, % of corrections in keyed data.