Defects DeliveDefects Remo DDP

Quality
Cost of Nonco Cost of Confo
1000
0
0%
0%
1000
0
536
464
46%
10%
553
46
415
585
58%
20%
437
58
331
669
67%
30%
355
67
263
737
74%
40%
290
74
206
794
79%
50%
236
79
157
843
84%
60%
188
85
112
888
89%
70%
145
96
72
928
93%
80%
106
200
35
965
97%
90%
70
1270
0
1000 100%
100%
37
10100

Cost of Quality
1000
599
495
422
364
315
272
241
306
1341
10137

Cost of Quality
1000
900
800

Cost ($K)

700
600
500
400
300
200
100
0
0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

Quality (Average Overall Customer Satisfaction)

Cost of Nonconformance

Cost of Conformance

Cost of Quality

100%

Defects Remain Defects Remo DDP

Month
536
464
46%
268
732
46%
134
866
46%
67
933
46%
34
967
46%
17
983
46%
8
992
46%

0
1
2
3
4
5
6

Cost of Nonco Cost of Confo

17
46
285
46
419
46
486
46
520
46
536
46
545
46

Cost of Quality
63
331
465
532
566
582
591

Cost of Minimal Quality Over Time

600

500

Cost ($K)

400

300

200

100

0
0

Month After Release

Cost of Nonconformance

Cost of Conformance

Cost of Quality

Defects Remain Defects Remo DDP

Month
331
669
67%
166
835
67%
83
917
67%
41
959
67%
21
979
67%
10
990
67%
5
995
67%

0
1
2
3
4
5
6

Cost of Nonco Cost of Confo

25
67
190
67
273
67
314
67
335
67
345
67
351
67

Cost of Quality
92
257
340
381
402
412
418

Cost of Suboptimal Quality Over Time

500

Cost ($K)

400

300

200

100

0
0

Month After Release

Cost of Nonconformance

Cost of Conformance

Cost of Quality