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  • Job Description: Job Title Purpose of Job

    Загружено:

    Fajar Kusnadi
    17 просмотров2 страницы
    The hostess is responsible for handling table reservations, greeting guests, and seating them in the restaurant. Key tasks include checking and updating the daily schedule and menu posters, handling reservations and inquiries, allocating tables, greeting and seating guests, having knowledge of the menu and drinks list, and addressing any customer complaints. The hostess reports to the restaurant supervisor or manager and works with various internal departments like the kitchen and bar staff. Performance is evaluated based on accurate information handling, reservations management, product knowledge, attendance, grooming, briefing participation, guest feedback collection, menu presentation, flower arrangement, and cleanliness maintenance.

    Исходное описание:

    sop

    Оригинальное название

    Hostess

    Авторское право

    © © All Rights Reserved

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    The hostess is responsible for handling table reservations, greeting guests, and seating them in the restaurant. Key tasks include checking and updating the daily schedule and menu posters, handling reservations and inquiries, allocating tables, greeting and seating guests, having knowledge of the menu and drinks list, and addressing any customer complaints. The hostess reports to the restaurant supervisor or manager and works with various internal departments like the kitchen and bar staff. Performance is evaluated based on accurate information handling, reservations management, product knowledge, attendance, grooming, briefing participation, guest feedback collection, menu presentation, flower arrangement, and cleanliness maintenance.

    Авторское право:

    © All Rights Reserved
    Скачайте в формате DOC, PDF, TXT или читайте онлайн в Scribd
    Отметить как неприемлемый контент
    17 просмотров2 страницы

    Job Description: Job Title Purpose of Job

    Загружено:

    Fajar Kusnadi
    The hostess is responsible for handling table reservations, greeting guests, and seating them in the restaurant. Key tasks include checking and updating the daily schedule and menu posters, handling reservations and inquiries, allocating tables, greeting and seating guests, having knowledge of the menu and drinks list, and addressing any customer complaints. The hostess reports to the restaurant supervisor or manager and works with various internal departments like the kitchen and bar staff. Performance is evaluated based on accurate information handling, reservations management, product knowledge, attendance, grooming, briefing participation, guest feedback collection, menu presentation, flower arrangement, and cleanliness maintenance.

    Авторское право:

    © All Rights Reserved
    Скачайте в формате DOC, PDF, TXT или читайте онлайн в Scribd
    Отметить как неприемлемый контент
    из 2

    Job Description

    Job Title

    Hostess

    Purpose of job

    To handle table reservations, control the flow of guest and seating


    them in accordance.

    Main task

    To check, update and follow up on daily events.

    To check and update poster according to meal period.

    To handle reservations, enquiries, allocate tables, greet and seat guests.

    To have knowledge of menus and beverage list.

    Handles customer complaints whenever possible, or reports them to supervisors.

    Reporting line
    Restaurant Supervisor
    In the absence of the above, Restaurant Manager
    Working relationships
    Internal Kitchen, Bar, Housekeeping, Front Office, Engineering
    External n/a

    Performance Description
    Job title

    Hostess
    Key result area

    Daily events

    Standard of performance
    100% aware of outlet activities
    100% accurate information

    Table reservations

    100% in accordance to hotel SOP

    Zero error
    100% familiar with all outlet products

    Satisfactory knowledge during random

    testing
    100% compliance with hotel rules and

    regulations
    100% compliance to UAB global

    standard
    Participate daily
    To collect 3 guest questionnaire per day
    100% clean and presentable

    Zero complaint from superior


    100% fresh flowers

    Flower arrangement

    No drooping

    Cleanliness and Hygiene

    No loose petals
    100% adherence of cleaning standards

    Product knowledge

    Attendance
    Grooming
    Daily briefing
    Guest feedback
    Menu presentation

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