LISA MEDINA

820 Erica Street Escondido, CA 92027

Phone: (858) 212 1925 Email: lisamvmedina@icloud.com
Web: lisamedinaportfolio.weebly.com
HIGHER EDUCATION ADMINISTRATOR
Fluency in Spanish and Records Management

PROFILE

Fluent Spanish-speaking higher education administrator with experience in records management, qualitative and
quantitative data analysis, policy creation and implementation, and regulatory compliance

Skilled manager and analyst with deft interpersonal communication and written abilities with all levels of staff,
stakeholders, and community

International management and collaborative work experience with local area leaders and community to develop
innovative solutions to complex problems

Trusted leader in identifying, planning, and implementing long-range strategies to solve operational issues and
develop relevant programming
PROFESSIONAL EXPERIENCE

Ashford University, San Diego, CA, 2008 - Present

Associate University Registrar, June 2013 - Present
Manage policies and procedures related to records management, course registration, attendance,
grades and transcripts, graduation requirements, commencement ceremonies, satisfactory academic
progress, and FERPA compliance.
Interpret university, state and federal policies and regulations related to student records and federal student aid and recommend procedures to ensure compliance.
Communicate using strong interpersonal skills to maintain effective relationships with various community members, including students, faculty, executive leadership and student-facing operations staff.
Design and execute strategic plans for the Registrars Office.
Maintain highly engaged Registrar staff through principled leadership and effective performance feedback.
Ensure accurate and timely enrollment reports to National Student Loan Database System.
Ensure successful implementation of enhancements to student information system software.
Liaise with auditors and program reviewers during internal and external audits.
Serve on university policy and implementation council, a cross-functional group dedicated to ensuring effective change management.
Identify trends and patterns suggesting student aid fraud, summarize key findings, and recommend fraudprevention processes and system enhancements.
Adjunct Faculty July 2015 - present
Prepare lessons for online undergraduate orientation courses.
Facilitate discussion and learning in the online classroom.
Communicate regularly and effectively with students to promote engagement and success.
Associate Director of Quality Assurance, December 2010 June 2013
Analyzed, summarized and presented qualitative and quantitative data analysis to the Registrars
Office leadership team in order to assess, change, or improve policy and/or strategy.
Designed and executed strategic plans for Quality Assurance department.
Developed and motivated a department of 10 Registrar staff members.
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Oversaw process for review of standard operating procedures in the Registrars Office.
Designed and executed a process for risk assessment in the Registrars Office.

Quality Assurance Manager (September 2009-December 2010)

Shaped the vision and mission of the Quality Assurance department in the Registrars Office.
Created long-term development plan for departmental growth.
Developed reporting initiatives in collaboration with University Registrar.
Designed a process for regular assessment of Registrar performance, based on tenets of institutional effectiveness.
Matriculation Manager (February 2009-September 2009)
Managed and motivated 12-member team of Matriculation Coordinators
Ensured accurate application of policies and procedures as dictated by university catalog.
Generated reports from the universitys student information system for analysis.
Matriculation Coordinator (June 2008-February 2009)
Processed applications for admission, ensuring student admissibility to degree programs.
Evaluated transfer credit in accordance with university transfer credit policy and completed degree pathway documents for students.
Self-employed Private Tutor, San Diego, CA, (July 2008 - June 2014)
Tutored high school students to meet academic goals and objectives set by teachers, parents and students.
Managed schedule and invoicing for multiple students and families.
VOLUNTEER EXPERIENCE
Peace Corps Volunteer, Peace Corps, Quito, Ecuador, February, 2006 March 2008
Collaborated with and motivated local leaders and community members to: strengthen organizational and project
planning skills, develop sustainable environmental practices and raise ecological awareness.
Managed various community projects, including a USAID-funded community waste management project.
Library Staff Volunteer, San Diego Public Library, Logan Heights, CA November 2015 - present
Assist with library tasks (shelving, weeding, reference); support Homework Helpers tutoring services.
Ways and Means Chairperson, Escondido Genealogical Society Board, Escondido, CA, March 2014 - present
Attend monthly board meetings.
Oversee fundraising efforts for Escondido Genealogical Society.
Mentor, Spirit of Leadership Conference, Jenna Druck Center, Point Loma, CA, November 2013 - November 2014
Guide high school-aged girls through leadership conference aimed at increasing leadership potential of young women,
including leadership of self, others, community and the future.
Lead Trainer, Disaster Cadre of Volunteer San Diego, San Diego, CA, July 2008 - February 2010
Design training materials for Disaster Cadre members.
Conduct regular volunteer trainings.
EDUCATION & CERTIFICATIONS
Master of Library and Information Science, San Jose State University, expected completion May 2017
M.B.A. Specialization in Business Economics, Ashford University, August 2011
Bachelor of Arts in Economics, California State University San Marcos, August 2005
Certified Fraud Examiner, March 2013
Advanced High Rating in Spanish language, American Council for Teachers of Foreign Language, February 2008
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