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communication process
Sachi Koyama
&
Gregory P.Toussaint
Communication ?
An act or instance of transmitting
Communication process
Sender
Channel
Feedback
Reciever
External Barriers
- Emotions
- Mistrust
- Past experience
- Poor listening
skills
Types of communication
Business to customer /
employee
Business to customer /
employee to business
Advertising : - Billboards
- Magazines
- Newspapers
Effective communication
Learn to listen
Use non verbal signals
Minimize stress
Have emotional awareness
Any questions?
- Sources http://www.ge-rh.expert/blog/wp-con
tent/uploads/2015/03/communication.
jpg
http://www.merriam-webster.com/dic
tionary/communication
http://cdn-media-2.lifehack.org/wp-co
ntent/files/2013/06/A-wise-man-can-le
arn-more-from-a-foolish-question-than
-a-fool-can-learn-from-a-wise-answer.
.jpg