T

IFFANY

FLORES

ACCOUNT MANAGEMENT/

BUSINESS

DEVELOPMENT/EDUCATION
Innovative ~ Energetic ~ Determined ~

Enthusiastic
January 15, 2016

It is with great interest that I am forwarding my resume for consideration for the Movement
Disorder Specialist position. Enclosed is my resume outlining my extensive experience enhancing
company sales and revenue through prospecting and working assigned leads, as well as
providing virtual and in person presentations and demos. My credentials include progressive
responsibility with documented success at various organizational levels. I am a public health
educator with a full portfolio of physicians and clinical staff. I possess a degree in Medical
Anthropology, a second degree in Education, as well as a Masters in Educational Administration
and Leadership. I am convinced that my working knowledge of healthcare coupled with my skills
set and experiences will be pivotal in this role. These attributes will allow me to be a
representative that displays compassion, who can cultivate a profound knowledge of patients
needs and drive revenue. In my present role, I have delivered strong and sustainable revenue
and income gains through effective management practices, contract and pricing negotiations,
account analysis, training and consulting, working knowledge of business practices in South
America, Mexico, and Europe. I attribute my success to a focus on superior customer service. I
consider myself a versatile executive with experience in team management, sales negotiations,
and problem-solving skills, as well as the ability to make difficult decisions.
My skills set and background align with what UCB represents.

Creating productive presentations and learning experiences that deliver positive,

measurable impacts on people and business.

Developing portfolio-wide account plans with clear objectives and targets

In my former roles I have served as lead in new member on boarding engagement and
retention initiatives, including mentoring and training.

I have been able to develop, manage and leverage relationships, gain trust and generate
revenue

641 Tabasco Trail

Arlington, Texas 76002

Euwtuu@aol.com

(817) 228-5413

I look forward to meeting with you to discuss the opportunity and my qualifications in detail.
Please contact me at the phone number or e-mail address provided below. Thank you for your
kind consideration.
Sincerely yours,
Tiffany Flores, M.Ed.
Enclosure: resume

IFFANY

FLORES

ACCT. MANAGEMENT/ BUSINESS

DEVELOPMENT/REVENUE GENERATION
Innovative ~ Energetic ~ Determined ~
Enthusiastic

A top-performing professional with experience in account management and sales. Highly-motivated

salesperson with a proven track record for increasing business and ensuring successful outcomes in
sales efforts. Skilled in oral and written communications, improving the success of sales meetings and
client relations. Tenacious in acquiring new company accounts through establishing, managing and
leveraging relationships in order to advance business development and increase client retention.
Acutely proficient in communication and making strategic connections. Educated in Medical
Anthropology, Education, Spanish and having obtained a Masters degree in Educational
Administration, is qualified to effectively perform and excel in Education Sales. Areas of Expertise
include:
Sales & Marketing
Business Development
Team Leadership & Management

Account Analysis
E-Learning
Connector

Certified Sales Hunter

Training/Public Speaking
Problem Solver

E XPERIENCE & N OTABLE C ONTRIBUTIONS

LEADERSHIP DEVELOPMENT ASSOCIATION- January 2015- Present
Coordinate ,plan and implement product development programs, as well as sales and marketing
endeavors both short and long term, targeted toward business development to foster the advancement
of youth through character development and ensuring college and career readiness through effective
mentoring scaffolding within the learning community by acting as a liaison between secondary schools,
colleges and universities .

Increased enrollment by 40%

Added more community partners than anyone else in the organization(i.e. University of
Texas Arlington, Small Beginnings)
Develop detailed project plans, implements projects and evaluates project results
Teams collaboratively in educational organizations and other teams in planning, designing
and youth solutions and programs
Course Development
LMS Maintenance
Participates in development, modification and support of core processes and tools, such as
performance management, succession planning, change management and organizational
development.

EXECUTIVE ACCOUNT MANAGER

ITSLEARNING February 2014- January 2015

Responsible for sale of the Itslearning platform .Recommending profit and service
641 Tabasco Trail

Arlington, Texas 76002

Euwtuu@aol.com

(817) 228-5413

improvements. Turned prior relationships into current customers through evangelism

marketing and uncovering pain and providing values and appropriate solutions. Thus
generating revenue through subscription sales. Identified product improvements or new
products by remaining current on industry trends, market activities, and competitors.
KEY CONTRIBUTIONS:
Increased new business by 87%
Ensured course materials were current, relevant to training needs, and aligned with
program requirements and overall corporate strategies for revenue generation.

Used and customized the LMS /Learning Platform to align with client needs to manage elearning
Provided demos both in person and online

Used and customized the LMS to manage e-learning

Work with Sr. e-learning consultant to set, communicate, and maintain timelines
Used appropriate methods to evaluate learning, including the collection and analysis of
data
Utilized appropriate performance support and learning administrative systems
Managed activities out of Salesforce daily
AMERICAN READING COMPANY- June 2011-January 2014

ACCOUNT MANAGER
Worked to manage day and overnight travel (as business needs dictate), control resources to
prioritize account activities, maintained strong relationships with current customers while effectively
listening to solve problems and develop out of the box solutions to meet customer needs, provide
customers with sales quotes and online product demonstrations using an LMS, manage a geographic
territory through strategic planning and time management. Developed sales collateral and effective
campaigns to properly position a SaaS system. Engaged in both relational sales campaigns and
marketing. Completed sales activities, created quotes, developed a pipeline, and moved
opportunities through the sales process to close. Collaborated with customers in order to maintain
productive relationships and effectively meet customer needs.
KEY CONTRIBUTIONS & ACCOMPLISHMENTS:

Increased new business in my territory by 93%

Won award for most consecutive scheduled meetings
Exceeded goal by 40% for 2011-2012 , 2012-2013
Developed cold territory into a revenue generator with repeat business
Completed all RFP processes from beginning to end
Ranked #1 out of all sales executives for in person meetings
Established large key accounts with major education entities
Circle of excellence award

FORT WORTH ISD and TEXAS EDUCATION AGENCY June

2007- June 2011
BILINGUAL/ESL LITERACY INSTRUCTIONAL SPECIALISTEDUCATIONAL TESTING SERVICE COMMITTEE MEMBER FOR BILINGUAL EDUCATOR STANDARD

Responsible for supervising a faculty of 50

Providing Professional Learning

641 Tabasco Trail

Arlington, Texas 76002

Euwtuu@aol.com

(817) 228-5413

KEY CONTRIBUTIONS & ACCOMPLISHMENTS:

LEAD LOW PERFORMING CAMPUSES TO RECOGNIZED STATUS BY EMPLOYING INNOVATIVE

TRAINING INITIATIVES AND SUPERIOR LEADERSHIP
TARRANT COUNTY COLLEGE-A UGUST 2007MAY 2011
ADJUNCT INSTRUCTOR- ESOL/DEVELOPMENTAL ENGLISH
Provided subject matter expertise in the disciplines of Education, ESOL, and English
foundations of teaching and learning),
Ensured that student-learning outcomes (aligned to standards) are achieved.
Supported student learning and development through academic rigor, coaching and
mentoring efforts.
Provided prompt and meaningful feedback to students in a fair, objective and consistent
manner, using established rubrics and clear grading criteria.
ARLINGTON ISD- January 1999- August 2006
BILINGUAL/ESL LEAD TEACHER Developed, weekly plans, and implements age appropriate curriculum (lesson plan) to nurture
and stimulate
all domains of childrens development in their care.
Implemented technology to foster endless knowledge to enhance personal attachment to
learning
Provided a developmentally appropriate classroom environment that reflects the childrens
learning and
growth.
Performed on-going developmental evaluations of children as required by funding sources and
develop lesson plans
and follow curriculum implementation that addresses the individual needs of each child.
On an on-going basis, plan, evaluate and improve the physical environment in the classroom to
create opportunities
to meet the changing needs of the developing child.
Provided responsive care to all children by adapting daily care giving routines and plans to the
interests and needs of
the individual child and the group.
Prepared developmental progress reports as needed.
Demonstrated cultural competency and respect for the child's background by incorporating the
cultural,
linguistic and familial values and beliefs into the childcare program and lesson plans.
Exchanged information and serve as a member of a multi-disciplinary intervention/prevention
team.
Completed child transition and orientation of the classroom with parents.
Maintained ongoing, open communication with parents/ caregivers.
Provided a classroom environment that encourages parent participation.
MARKETING DIRECTOR AMX IMAGING 2013-2015(Contract)

Managed an effective, efficient and productive Marketing Department by ensuring that the
appropriate structures, systems, competencies and values are developed.

Developed Disease Management analyses of therapeutic areas of relevance, and strategic

assessments of the companys products.

Managed the sales process by assisting prospective residents, their family members, and/or
advisors in the decision-making process by understanding their needs and educating them
about the community's services and programs

Provided sales coaching to Jr. Reps.

641 Tabasco Trail

Arlington, Texas 76002

Euwtuu@aol.com

(817) 228-5413

Designed all collateral and developed a framework for sales plans for all employees

PUBLIC HEALTH EDUCATOR-1999-Present

Conducted and analyzed surveys
Collaborated with University of Texas to create programs to treat and research Dengue and
Paludismo
Studied insurance, healthcare ,and hospital practices in South America
Organized health programs for low SES groups in Venezuela
Geriatric and general patient advocacy specifically nephrology, immunology and
gastroenterology

BANK OF AMERICA 1995 1999

FINANCIAL SERVICE REPRESENTATIVE (1997 1999)

Managed the sales for the Austin branch of this national banking institution.
LEAD TELLER, JUNIOR VAULT MANAGER (1996 1997)
Worked with Senior Vault Manager to ensure the accuracy of the vault balance and acted as the lead
bank teller responsible for monitoring the work and schedules of all tellers in a branch to ensure
efficient teller operations during business hours. Trained new tellers, ensured adequacy of cash and
coin supply, balanced daily settlements, performed cash audits as necessary, and stayed informed of
changes in services or procedures.

E DUCATION

AND

A FFILIATION

Master of Education Administration

LAMAR UNIVERSITY | Beaumont | 2011
Bachelor of Science Medical Anthropology additional
UNIVERSITY OF TEXAS | Arlington, TX | 1999
Bachelor of Arts in Education
UNIVERSITY OF TEXAS | Arlington, TX | 1999
Texas Education Agency
ISTE
Society for Medical Anthropology

641 Tabasco Trail

Arlington, Texas 76002

Euwtuu@aol.com

(817) 228-5413

641 Tabasco Trail

Arlington, Texas 76002

Euwtuu@aol.com

(817) 228-5413