Академический Документы
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Service (HBSP)
Follow the following link, note that if you do not currently have an account with
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the coursepack.
https://cb.hbsp.harvard.edu/cbmp/access/44099340
The coursepack contains the following cases:
615048-PDF-ENG
Samasource: Give Work, Not Aid
Francesca Gino, Bradley R. Staats
9122011-PDF-ENG
Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)
Roy D. Shapiro; Michael D. Watkins; Susan Rosegrant
694047-PDF-ENG