EXL Strategy

5 KEY COMPONENTS
1. CHOOSE THE BATTLEGROUND..BUILD DOMAIN COMPETENCE.CHOSEN FEW VERTICAL
2. IN THOSE AREAS.WE WANT TO BE KNOWN AS CATEGORY KILLER..CURRENTLY THEY A
3. need tranformational skill set.to help transform the clients business..20% of the curr
High Touch customer centric.like cognizant.think about the customer first.
Balance in growth and profitability.sell when we believe that we cannot grow any more

Category killer in chosen verticals and hor.

Intergated outsourcing and transformation offering.enabled by domain focused
"High Touch" customer centric business model
prudent mix of organic and inorganic revenue growth
Employer choice - We did an employee satisfaction survey..92% last year satisfi

Success Factors

Focus on selected industires.operational excellence.focus on customer staisfaction.pr

Key Decisions
Threat from IT
Life after oak hill
Strategy in healthcare domain
opportunities in analytics
Road Ahead..
Complex processes in focus domains.domain focused tech platformsuse of analytics in

.CHOSEN FEW VERTICALS AND HORIZONTALS

ER..CURRENTLY THEY ARE IN INSURANCE AND FIN. SERVICES.100% MARKET SHARE IN INSURANCE
siness..20% of the current revenues come from transformation.
tomer first.

cannot grow any more

led by domain focused technology solutions

..92% last year satisfied..

ustomer staisfaction.prudent use f capital.currently we are debt free

rmsuse of analytics in solutions.

IN INSURANCE