B GIO DC V O TO

TRNG I HC NGOI THNG

CNG HA X HI CH NGHA VIT NAM

c lp T do Hnh phc

CNG CHI TIT

MN: QUN TR TC NGHIP (OPERATIONS MANAGEMENT OM)
1. Thng tin chung v ging vin:
TS Nguyn Th Anh
Email:

ntheanh@ftu.edu.vn;

Phone:

04 32595158 (ext. 275);

Vn phng: Khoa Qun tr Kinh doanh, Nh B, i hc Ngoi thng

TTBCL, P. 1006, Nh A, i hc Ngoi thng
2. Phn b thi gian
Trn lp:

+ L thuyt:

30 tit

+ Bi tp, tho lun, thc hnh:

15 tit

T hc, t nghin cu ca sinh vin:

30 tit

3. Mc tiu ca hc phn
Cung cp cho sinh vin nhng kin thc c bn lin quan n qun tr hot ng
sn xut v cung cp dch v ca doanh nghip: cc khi nim, ngha v ni dung ca
qun tr tc nghip, xu hng ca qun tr tc nghip, cc phng php t chc qun l
qu trnh sn xut v cung cp dch v.... nhm nng cao cht lng v hiu qu sn xut
kinh doanh ca doanh nghip.
Sau khi kt thc hc phn sinh vin c th vn dng cc kin thc c trang
b t chc qun l hot ng sn xut v cung cp dch v doanh nghip
4. Tm tt ni dung hc phn
Ni dung ca hc phn gm: Cc khi nim c bn lin quan n sn xut, cung cp
dch v v qun tr tc nghip; Cc phng php d bo trong sn xut; Cch b tr cc
thit b v la chn v tr sn xut; Cc phng php t chc sn xut, qun l d tr
trong doanh nghip, H thng hoch nh nhu cu nguyn vt liu, M hnh xp hng
trong qun tr dch v v qun tr cht lng sn xut. Cc phng php qun l c
1

gii thiu bao gm cc phng php truyn thng v hin i ang c p dng hiu
qu trn th gii
5. Ti liu hc tp
Gio trnh:
Nguyn Vn Minh (2010). Bi ging mn hc Qun tr tc nghip. B Mn qun tr
doanh nghip Khoa Qun tr Kinh doanh i hc Ngoi thng
Trng c Lc, Nguyn nh Trung. (2013). Gio trnh Qun tr tc nghip. NXB
Kinh t Quc dn, H ni.
Nguyn nh Trung (2011). Bi tp Qun tr tc nghip. Nh xut bn Kinh t Quc
dn, H Ni.
Ti liu tham kho:
Ti liu ting Vit
ng Minh Trang (2003). Qun tr sn xut v tc nghip. NXB Thng k, H ni.
ng Th Thanh Phng (2002). Qun tr sn xut v dch v. NXB Thng k, H ni.
Nguyn Vn Nghin, Gerard Chevalier (2001). Qun l sn xut. NXB i hc quc
gia, H ni.
Ti liu ting Anh
Chase, R., Jacobs, E., Aquilano, N. (2006). Operation management for competitive
advantage, 11th edn. McGraw-Hill Irwin.
Collier, D. A., James R. Evans (2010). Operations management. South-Western.
Johnson, R., Chambers, S., Harland, C., Harrison, A., and Slack, N. (2003). Cases in
Operation Management. Prentice Hall, Financial Times.
Slack, N., Chambers, S., and Johnson. (2010). Operation Management. Prentice Hall,
Financial Times.

Schoeder, R.G., Susan Meyer Goldstein, M. Johnny Rungtusanatham (2013). Operations

Management in the Supply Chain: decisions and cases, 6 th edn. Mc Graw-Hill
Irwin.
6. Phng php, hnh thc kim tra-nh gi kt qu hc tp hc phn
Phng php nh gi
Chuyn cn
Kim tra gia k
Thuyt trnh
Thi kt thc hc phn

S ln
1
1

Trng s (%)
10
20
10
60

7. Ni dung mn hc
Bui
Ngy
1
11/08/2015

Ni dung
Nhng vn

Chng cn c
1) Nguyn Vn Minh (2010). Bi

Case study
Case #1

chung v Qun tr

ging mn hc Qun tr tc

Wace

tc nghip

nghip. B Mn qun tr doanh

Burgess

nghip Khoa Qun tr Kinh

doanh i hc Ngoi thng:
Chng 1;
2) Trng c Lc, Nguyn nh
Trung. (2013). Gio trnh Qun tr
tc nghip. NXB Kinh t Quc
dn, H ni: Chng 1;
3) Slack, N., Chambers, S., and
Johnson, R. (2010). Operations
management, 6th edition. Prentice
Hall: chng 1, chng 2, v
chng 3;
4) Chase, R., Jacobs, F., v
Aquilano., N. (2006). Operations
Management for competitive
advantages, 11th edn. McGrawHill Irwin: Chng 1, chng 2
3

Project

13/08/2015

D bo nhu cu

1) Nguyn Vn Minh (2010). Bi

sn phm

Case #2

ging mn hc Qun tr tc

Cadbury Ltd:

nghip. B Mn qun tr doanh

A routine

nghip Khoa Qun tr Kinh

investment

doanh i hc Ngoi thng:

decision?

Chng 2;
2) Trng c Lc, TS. Nguyn
nh Trung. (2013). Gio trnh
Qun tr tc nghip. NXB Kinh t
Quc dn, H ni: Chng 2;
3) Chase, R., Jacobs, F., v
Aquilano., N. (2006). Operations
Management for competitive
advantages, 11th edn. McGrawHill Irwin: Chng 13;
4) Slack, N., Chambers, S., and
Johnson, R. (2010). Operations
management, 6th edition. Prentice
3
4

18/08/2015
20/08/2015

Hall: chng 6 (phn b sung);

Thuyt trnh case #1
Thit k sn phm 1) Nguyn Vn Minh (2010). Bi

Case #3:

v hoch nh

ging mn hc Qun tr tc

AEB

cng sut

nghip. B Mn qun tr doanh

Mortgage

nghip Khoa Qun tr Kinh

Services

doanh i hc Ngoi thng:

Chng 3;
2) Trng c Lc, Nguyn nh
Trung. (2013). Gio trnh Qun tr
tc nghip. NXB Kinh t Quc
dn, H ni: Chng 3, 4;
4

3) Chase, R., Jacobs, F., v

Aquilano., N. (2006). Operations
Management for competitive
advantages, 11th edn. McGrawHill Irwin: Chng 4, 7;
4) Slack, N., Chambers, S., and
Johnson, R. (2010). Operations
management, 6th edition. Prentice
5
6

25/08/2013
27/08/2015

T chc sn xut

Hall: chng 5, 11
Thuyt trnh Case # 2
1) Nguyn Vn Minh (2010). Bi

01/09/2015

T chc sn xut

ging mn hc Qun tr tc

Prye, Byll

nghip. B Mn qun tr doanh

and Runne,

nghip Khoa Qun tr Kinh

Chartered

doanh i hc Ngoi thng:

Accountants

Chng 4;
2) Trng c Lc, TS. Nguyn
nh Trung. (2013). Gio trnh
Qun tr tc nghip. NXB Kinh t
Quc dn, H ni: Chng 5, 6,
7, 8, 10;
3) Chase, R., Jacobs, F., v
Aquilano., N. (2006). Operations
Management for competitive
advantages, 11th edn. McGrawHill Irwin: Chng 5, 6, 17.
4) Slack, N., Chambers, S., and
Johnson, R. (2010). Operations
management, 6th edition. Prentice
8

Hall: chng 7, 8,9.

Thuyt trnh Case #3

03/09/2015
5

Case #4

9
10
11

08/09/2015
10/09/2015

Qun tr hng d

15/09/2015

tr
Qun tr hng d

Kim tra gia k

1) Nguyn Vn Minh (2010). Bi
ging mn hc Qun tr tc
nghip. B Mn qun tr doanh

tr

nghip Khoa Qun tr Kinh

doanh i hc Ngoi thng:
Chng 5;
2) Trng c Lc, TS. Nguyn
nh Trung. (2013). Gio trnh
Qun tr tc nghip. NXB Kinh t
Quc dn, H ni: Chng 11,
14;
3) Chase, R., Jacobs, F., v
Aquilano., N. (2006). Operations
Management for competitive
advantages, 11th edn. McGrawHill Irwin: Chng 12, 15;
4) Slack, N., Chambers, S., and
Johnson, R. (2010). Operations
management, 6th edition. Prentice

12

17/09/2015

Hoch nh nhu

Hall: chng 12, 15

1) Nguyn Vn Minh (2010). Bi

cu nguyn vt

ging mn hc Qun tr tc

liu (MRP)

nghip. B Mn qun tr doanh

nghip Khoa Qun tr Kinh
doanh i hc Ngoi thng:
Chng 6;
2) Trng c Lc, TS. Nguyn
nh Trung. (2013). Gio trnh
Qun tr tc nghip. NXB Kinh t
6

Quc dn, H ni: Chng 8;

3) Chase, R., Jacobs, F., v
Aquilano., N. (2006). Operations
Management for competitive
advantages, 11th edn. McGrawHill Irwin: Chng 16.
4) Slack, N., Chambers, S., and
Johnson, R. (2010). Operations
management, 6th edition. Prentice
Hall: chng 12, 14, 14 (phn b
13
14

22/09/2015
24/09/2015

Qun tr dch v

sung)
Thuyt trnh Case #4
1) Nguyn Vn Minh (2010). Bi
ging mn hc Qun tr tc
nghip. B Mn qun tr doanh
nghip Khoa Qun tr Kinh
doanh i hc Ngoi thng:
Chng 7;
2) Chase, R., Jacobs, F., v
Aquilano., N. (2006). Operations
Management for competitive
advantages, 11th edn. McGrawHill Irwin: Chng 16.
3) Slack, N., Chambers, S., and
Johnson, R. (2010). Operations
management, 6th edition. Prentice

15
16

29/09/2015
1/10/2015

Hall: chng 11 (phn b sung).

Thuyt trnh d n mn hc
Tng kt v n tp