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BACHELOR OF COMMERCE
BANKING & INSURANCE
SEMESTER V
2015-2016
SUBMITTED BY
NITESH SHIVGAN
ROLL NO. 09
DECLARATION
I Nitesh Shivgan the Student of B.Com. Banking & Insurance Semester V
(2015-2016) hereby declare that I have completed the Project on
INDIAN BANKING SYSTEM
The Information submitted is true and original to the best of my knowledge.
_________________
(Signature of the Student)
Nitesh shivgan
Roll No. 09
ACKNOWLEDGEMENT
To list who all have helped me is difficult because they are so numerous and the
depth is so enormous.
I would like to acknowledge the following as being idealistic channels and fresh
dimensions in the completion of this project.
I take this opportunity to thank the University of Mumbai for giving me
chance to do this project.
I would like to thank my Principal, Dr. Vinayak Paralikar for providing the
necessary facilities required for completion of this project.
I take this opportunity to thank our Coordinator Prof. Mrs.Erali Shah, for her
moral support and guidance.
I would also like to express my sincere gratitude towards my project guide
Prof.Mrs Erali Shah. Whose guidance and care made the project successful.
I would like to thank my College Library, for having provided various
reference books and magazines related to my project.
Lately, I would like to thank each and every person who directly or indirectly
helped me in the completion of the project especially my Parents and Peers
who supported me throughout my project.
INDEX
Sr. No.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
Particulars
Introduction
Objective of study
Significance of Study
Limitation of Study
Scope of Banking Sector
Banking in India
Indian Banking Industry
Types of Banking
Structure of Indian Banking System
3 Phase of Indian Banking System
Services Provided by Banks
Reserve Bank of India
Guideline on Fair Practice Code
Micro Factors Affecting Banking
System
Organization Profile
Conclusion
Bibliography
Page no.
1-2
3
4
5
6
7-8
9-10
11
12-15
16-20
21-32
33-41
42-44
45-52
53-56
57
EXECUTIVE SUMMARY
The pace of development for the Indian banking industry has been tremendous
over the
past decade. As the world reels from the global financial meltdown, Indias
banking sector
has been one of the very few to actually maintain resilience while continuing to
provide
INTRODUCTION
Recent time has witnessed the world economy develop serious difficulties in
terms of lapse
of banking & financial institutions and plunging demand. Prospects became
very uncertain
causing recession in major economies. However, amidst all this chaos Indias
banking sector
has been amongst the few to maintain resilience.
OBJECTIVES OF STUDY
SCOPE OF STUDY
A healthy banking system is essential for any economy striving to achieve good
growth and yet remain stable in an increasingly global business environment.
The Indian banking system with one of the largest banking network in the
world, has witnessed a series of reform over the past few years like the
deregulation of interest rates, dilution of the Government state in public sector
banks (PSBs) and the increased participation of private sector banks. The
growth of the retail financial services sector has been a key development on the
market front. Indian banks (both public and private) have not only been keen on
top the domestic market but also to compete in the global market place.
Limitation of study
Every work has its own limitation. Limitations one extent to which the process
should not exceed. Limitations of this projects are: The project was constrained by the time limit of two months.
The major limitations of this study is data availability as the data is
propriety and not readily for dissemination.
Due to ongoing process of globalization and increasing competition, no
one model or method will suffice over a long period of time and constant
up graduation will be required. As such the project can be considered as
The drastic development taken places during the first 25 years since
independence was Nationalization of many private banks. With this, central
government become major policy maker for these nationalized banks
With economic liberalization measures many private and foreign banking
companies were allowed to operate in the country. Favourable economic climate
and a variety of other factors such as demand for wide range of financial
products from various sections of the society led to mutually beneficial growth
to the banking sector and economic growth process. This was coincided by
technology development in the banking operations. Today most of the Indian
cities have networked banking facility as well as Internet banking facility. A
customer is empowering to operate his account from any part of the country.
UTI bank, ICICI Bank and Bank of Punjab are the main winners of the race.
BANKING IN INDIA
Banking in India originated in the first decade of 18th century withThe
General Bank of India coming into existence in 1786. This was followed by
Bank of Hindustan. Both these banks are now defunct. The oldest bank in the
existence in India is the State Bank of India being established as The Bank
Bengal in Calcutta in June 1806. A couple of decades later, foreign banks like
Credit Lyonnais started their Calcutta operations in the 1850s. At that point of
time, Calcutta was the most active trading port, mainly due to the trade of the
British Empire, and due to which banking activity took roots there and
prospered. The first fully Indian owned bank was the Allahabad Bank, which
was established in 1865.
By the 1900s, the market expanded with the establishment of banks such
as Punjab National Bank, in 1895 in Lahore and Bank of India, in 1906, in
Mumbai both of which were founded under private ownership. The Reserve
Bank of India formally took on the responsibility of regulating the Indian
banking sector from 1935. After Indias independence in 1947, The Reserve
Bank was nationalizing and given broader powers.
Definition of the Bank: - Financial institution whose primary activity is
to act as a payment agent for customers and to borrow and lend money. Banks
are important players of the market and offer services as loans and funds.
Banking was originated in 18th century.
First bank were General Bank of India and Bank of Hindustan, now
defunct.
Punjab National Bank and Bank of India was the only private bank in
1906.
Allahabad bank first fully India owned bank in 1865.
Bank of
Bengal
Bank of
Bombay
Imperial
Bank of
India
State bank
of India
Bank of
Madras
10
Types of Banking
Commercial bank has two meanings:
o Commercial bank is the term used for a normal bank to distinguish it
from an investment bank. (After the great depression, the U.S.
Congress required that banks only engage in banking activities,
whereas investment banks were limited to capital markets activities.
This separation is no longer mandatory.)
o Commercial bank can also refer to bank or a division of a bank that
mostly deals with deposits and loans from corporations or large
businesses, as opposed to normal individual members of the public
(retail banking). It is the most successful department of banking.
12
Commercial Banks:
Commercial banks mobilize savings of general public and make them available
to large and small industrial and trading units mainly for working capital
requirements.
Commercial banks in India are largely Indian-public sector and private sector
with a few foreign banks. The public sector banks account for more than 92
percent of the entire banking business in Indiaoccupying a dominant position
in the commercial banking. The State Bank of India and its 7 associate banks
along with another 19 banks are the public sector banks.
Scheduled and Non-Scheduled Banks:
The scheduled banks are those which are enshrined in the second schedule of
the RBI Act, 1934. These banks have a paid-up capital and reserves of an
aggregate value of not less than Rs. 5 lakhs, hey have to satisfy the RBI that
their affairs are carried out in the interest of their depositors.
All commercial banks (Indian and foreign), regional rural banks, and state
cooperative banks are scheduled banks. Non- scheduled banks are those which
are not included in the second schedule of the RBI Act, 1934. At present these
are only three such banks in the country.
13
Regional Rural Banks:
The Regional Rural Banks (RRBs) the newest form of banks, came into
existence in the middle of 1970s (sponsored by individual nationalized
commercial banks) with the objective of developing rural economy by
providing credit and deposit facilities for agriculture and other productive
activities of all kinds in rural areas.
The emphasis is on providing such facilities to small and marginal farmers,
agricultural laborers, rural artisans and other small entrepreneurs in rural areas.
Other special features of these banks are:
(i) their area of operation is limited to a specified region, comprising one or
more districts in any state; (ii) their lending rates cannot be higher than the
prevailing lending rates of cooperative credit societies in any particular state;
(iii) the paid-up capital of each rural bank is Rs. 25 lakhs, 50 percent of which
has been contributed by the Central Government, 15 percent by State
Government and 35 percent by sponsoring public sector commercial banks
which are also responsible for actual setting up of the RRBs.
These banks are helped by higher-level agencies: the sponsoring banks lend
them funds and advise and train their senior staff, the NABARD (National Bank
for Agriculture and Rural Development) gives them short-term and medium,
term loans: the RBI has kept CRR (Cash Reserve Requirements) of them at 3%
and SLR (Statutory Liquidity Requirement) at 25% of their total net liabilities,
whereas for other commercial banks the required minimum ratios have been
varied over time.
14
Cooperative Banks:
Cooperative banks are so-called because they are organized under the
provisions of the Cooperative Credit Societies Act of the states. The major
beneficiary of the Cooperative Banking is the agricultural sector in particular
and the rural sector in general.
The cooperative credit institutions operating in the country are mainly of two
kinds: agricultural (dominant) and non-agricultural. There are two separate
cooperative agencies for the provision of agricultural credit: one for short and
medium-term credit, and the other for long-term credit. The former has three
tier and federal structure.
At the apex is the State Co-operative Bank (SCB) (cooperation being a state
subject in India), at the intermediate (district) level are the Central Cooperative
Banks (CCBs) and at the village level are Primary Agricultural Credit Societies
(PACs).
Long-term agriculture credit is provided by the Land Development Banks. The
funds of the RBI meant for the agriculture sector actually pass through SCBs
and CCBs. Originally based in rural sector, the cooperative credit movement has
now spread to urban areas also and there are many urban cooperative banks
coming under SCBs
15
17
During the first phase the growth was very slow and banks also experienced
periodic failures between 1913 and 1948. There were approximately 1100
banks, mostly small. To streamline the functioning and activities of commercial
banks, the Government of India came up with the Banking Companies Act,
1949 which was later changed to Banking Regulation Act, 1949 as per
amending Act of 1965 (Act No. 23 of 1965). Reserve Bank of India was vested
with extensive power for the supervision of banking in India as the Central
Banking Authority.
During those days public has lesser confidence in the banks. As an aftermath
deposit mobilization was slow. Abreast of it the savings bank facility provided
by the Postal department was comparatively safer. Moreover, funds were largely
given to traders.
Phase II:
Government took major steps in the Indian Banking Sector Reform after
independence. In 1955, it nationalized Imperial Bank of India with extensive
banking facilities on a large scale especially in rural and semi urban areas. It
formed State Bank of India to act as the principal agent of RBI and to handle
banking transactions of the Union and State Governments all over the country.
Seven banks forming subsidiary of State Bank of India were nationalized on
19th July 1959. In 1969, major process of nationalization was carried out. It was
the effort of the then Prime Minister of India, Mrs. Indira Gandhi 14 major
commercial banks in the country was nationalized.
Second phase of nationalization in Indian Banking Sector Reform was carried
out in 1980 with six more banks. This step brought 80% of the banking segment
in India under Government ownership.
18
The following are the steps taken by the Government of India to Regulate
Banking Institutions in the country.
i. 1949: Enactment of Banking Regulation Act.
ii. 1955: Nationalization of State Bank of India.
iii. 1959: Nationalization of SBI subsidiaries.
iv. 1961: Insurance cover extended to deposits.
v. 1969: Nationalization of 14 major banks.
vi. 1971: Creation of credit guarantee corporation.
vii. 1975: Creation of regional rural banks.
viii. 1980: Nationalization of 6 banks with deposits over 200 crores.
After the nationalization the branches of the public sector banks in India rose to
approximately 800% and deposits and advances took a huge jump by 11,000%.
Banking in the sunshine of Government ownership gave the public implicit faith
and immense confidence about the sustainability of these institutions.
19
Phase III:
This phase has introduced many more products and facilities in the banking
sector in its reforms measure. In 1991, under the chairmanship of M
Narasimham, a committee was setup by his name which worked for the
liberalization of banking practices.
The country is flooded with foreign banks and their ATM stations. Efforts are
being made to give a satisfactory service to customers. Phone banking and net
banking is introduced. The entire system became more convenient and swift.
Time is given more importance than money.
The financial system of India has shown a great deal of resilience. It is sheltered
from any crisis triggered by any external macro-economic shock as other East
Asian Countries suffered. This is all due to a flexible exchange rate regime, the
foreign reserves are high, the capital account is not yet fully convertible, and
banks and their customers have limited foreign exchange exposure.
20
Banking services
Fund Based
Non-Fund Based
Services
Services
21
Commercial
Loans
Capital Market
Investments
Personal
Loans
22
Investment
Debt Market
Investments
I.
LOANS AND ADVANCES
1. Commercial Loans segment
a. Working capital: -Working capital is current assets minus current
liabilities. Working capital measures how much in liquid assets a
company has available to build its business. The number can be
positive or negative, depending on how much debt the company is
carrying. In general, companies that have a lot of working capital will
be more successful since they can expand and improve their
operations. Companies with negative capital may lack the funds
necessary for growth, also called net current or current capital.
A loan whose purpose is to finance everyday operation of a
company. A working capital loan is not used to buy long term assets or
investments. Instead it used to clear accounts payable, wages, etc.
b. Cash Credit: -this facility is given by the banker to the customer by
way of a certain amount of credit facility. Its limit is fixed on the basis
of security of the companys current assets.
c. Overdraft: -Banks allow selected customers to write cheque in excess
of the balances in their current account, ie, to overdrafts are arranged
up to limits which depend on the customers credit standing and the
bank managers humour. The arrangements allow flexibility in the
amount spent and, equally, allow flexibility in repayments (although
technically a bank can demand repayment of an overdraft within 24
hours). In that respect overdrafts are unlike personal loans, which are
structured with regular repayments. Interest on overdraft is changed on
the fluctuating daily balance
23
24
III.
Personal Loan Segment: Loan granted for personal, family, or household use, a
distinguished from a loan financing a business. Though in some
situations the lender may require a co-signer or guarantor. If
unsecured, the loan is made on the basis of the borrowers integrity
and ability to pay. Generally, these loans are used for debt
consolidation, or to pay for vacations, education expenses, or
medical bills, and are amortized over a fixed term with regular
payments of principal and interest.
25
Funds
remittance/Transf
er facilities
Letter of
Credit/Bank
Guarantee
Agency
Functions
Merchant
Banking
Functions
26
based facilities. They also need the facilities for acquisition of fixed assets
including their financing.
Prudential exposure norms as per extent guidelines of Reserve Bank of India
provides that the maximum exposure of a bank for all its fund based and nonfund based credit facilities, investments, underwritings, investments in bonds
and commercial paper and other commitment should not exceed 25% of its net
worth to an individual borrower and 50% of its, net worth to group. It may
however, be rioted that while calculating exposure, the non-fund based facilities
are to be taken at 50% of the sanctioned limit. To illustrate the point let us
consider the following example: Example 1
Particulars
Rs.
Rs. In
Crores
700
175
27
657
350
Example 2
Particulars
Rs. In
Crore
100
100
Total
200
Total Exposure
For Fund based limits @50% of limits
100
50
Total
150
Total credit limits to the above borrower are Rs.200 crores which are in
excess of the maximum exposure norm of Rs.175 crores. But for the purpose of
determining exposure we have taken non fund based limits at 50% of its value
and total exposure is taken at Rs. 150 crores which is well within the norm.
Fund Remittance / Transfer Facilities: Issue of demand draft
Collection of Bills and Cheque
28
Merchant Banking
In India merchant banking services were started only in 1967 by National
Grind lays Bank followed by City Bank in 1970. The State Bank of India was
the first Indian Commercial Bank having set up separate Merchant Banking
Division in 1972. In India merchant banks have been primarily operating as
issue houses than full- fledged merchant banks as in other countries.
A merchant bank may be defined as an institution or an organization which
provides a number of services including management of securities issues,
portfolio services, underwriting of capital issues, insurance, credit syndication,
financial advices, project counseling etc. There is a distinction between a
commercial bank and a merchant bank. The merchant banks mainly offer
financial services for a fee. while commercial banks accept deposits and grant
loans. The merchant banks do not act as repositories for savings of the
individuals.
31
Functions of Merchant Banks:
32
33
34
35
Procedure for RBI decisions:
At the first stage, the applications will be screened by the Reserve
Bank. Thereafter, the applications will be referred to a High Level
Advisory Committee, the constitution of which will be announced
shortly.
The Committee will submit its recommendations to the Reserve
Bank. The decision to issue an in-principle approval for setting up
of a bank will be taken by the Reserve Bank.
The validity of the in-principle approval issued by the Reserve
Bank will be one year.
In order to ensure transparency, the names of the applicants will be
placed on the Reserve Bank website after the last date of receipt of
applications.
Banks are special as they not only accept and deploy large amount of
uncollateralized public funds in fiduciary capacity, but they also leverage such
funds through credit creation. The Banks are also important for smooth
functioning of the payment system. In view of the above, legal prescriptions for
ownership and governance of banks laid down in Banking Regulation Act, 1949
have been supplement by regulatory prescription issued by RBI from time to
time. The existing legal framework and significant current practice in particular
cover the following aspects:
i.
36
ii.
iii.
iv.
v.
vi.
37
The directors and the CEO who manage the affairs of the bank are
fit and proper as indicated in circular dated June 25, 2004 and
observe sound corporate governance principles.
Private sector banks have minimum capital/net worth for optimal
operations and systemic stability.
The policy and the processes are transparent and fair.
Minimum Capital:
The capital requirement of existing private sector should be on par
with the entry capital requirement for new private sector banks prescribed
in RBI guidelines of January 3, 2001, which is initially Rs.200crore, with
a commitment to increase to Rs.30 crores within three years. In order to
meet this requirement, all banks in private sector should have a net worth
will have to submit a time-bound programmed for capital augmentation to
RBI. Where the net worth declines to a level below Rs.300 crores, it
should be restored to Rs.300 crores within a reasonable time.
ii.
39
Transition Arrangements
i.
ii.
iii.
iv.
vi.
vii.
ii.
Similar continuing due diligence on compliance with the fit and proper
criteria for directors/CEO of thee bank and certified to RBI annually.
iii.
41
42
Terms and conditions and other caveats governing credit facilities given
by banks/Financial Institution arrived at after negotiation by the lending
institution and the borrower should be reduced in writing duly witnessed
and certified by the authorized sanctioning authority; in respect of
advances sanctioned by the Board of Directors or its committee the
documents of understanding should be certified by the authorized
signatory preferably at company secretary level. A copy of such
agreement should be made available to the borrowers for their record.
Lenders should ensure timely disbursement of loans sanctioned.
Stipulation of margin and security should be based on due diligence and
credit worthiness of borrowers.
Lenders should keep the borrowers apprised of the state of their accounts
from time to time and shall give notice of any changes in the terms and
conditions including interest rates and charges are effected only
prospectively. To ensure the above, Banks/Financial institution should
create appropriate information dissemination mechanism.
The loan agreement should clearly specify the liability of lenders to
borrowers in regard to allowing drawings beyond the sanctioned limits,
honoring the cheques issued for the purpose other than agreed,
disallowing large cash withdrawals and obligation to meet further
requirements of the borrowers on account of growth in business etc.
without proper vision and sanction in credit limit, and disallowing
drawings on a borrower account on its classification as a non-performing
assets or on account of non-compliance with the terms of sanction.
43
Lenders should give reasonable notice to borrowers before taking
decision to recall / accelerate payment or performance under the
agreement or seeking additional securities.
Lenders should release all securities on receiving payment of loan or
realization of loan subject to any other claim lenders may have against
borrowers. If such right of set off is to be exercised, borrowers shall be
given notice about the same with full particulars about the remaining
claims and the documents under which lenders are entitled to retain the
securities till the relevant claims are settled/paid.
44
Source: RBI
45
The slowdown of the mid-1990s hit the banks very hard because corporate,
which accounted for a lions share of bank credit, went into a less profitable and
hence a financial restructuring mode. There was no retail credit then, banks did
not focus on Small and Medium Enterprises and farm lending was done
grudgingly, under compulsion. Along with the diversification of the pie that
keeps the tempo of demand intact, after a long time industry has also started
demanding higher levels of credit. In the five years prior to FY05, growth in
industrial credit was almost wholly driven by infrastructure. There is a
perceptibly wider participation from other segments during FY05 and FY06.
If a substantial portion of loan growth gets driven by the banking system taking
away market shares from informal sectors this is clearly happening to farm
credit, SMEs and to a limited extent non-mortgage retail interest rate
considerations influencing demand will be relatively low. SMEs and the rural
folk have accessed credit from other sources at exorbitant interest rates, and
hence banks rates going by 200-300bps is not so meaningful. That explains the
apparent lack of correlation between rates that have been rising and loan
demand.
Rising funding costs with soft lending rates irrational:
Plenty of historical evidence of return of pricing power to banks:
Concerns are often expressed about banks ability to increase lending rates in
the face of competition and government pressure. The reality is that banks,
which led the mortgage price war, have increased mortgage rate by 200-300bps
from the bottom, and is yet to see significant resistance. That PSU banks raised
prime lending rates twice in. Competition from overseas borrowings is a serious
factor only with AAA companies, and banks have reduced exposure to them
considerably during the last 3-4 years.
46
Government stand is understandably against higher interest rates. However, it is
unlikely that the government will be able to influence the course of interest rates
single-handedly.
48
Non Performing Loans (NPLs): concerns overstated:
Loan growth-NPL
The asset price deflation (read real estate prices) may hurting banks asset
quality has been blown out of proportion.
Residential mortgages:
It is very unlikely in near term that there can be a large-scale increase in
delinquencies on loans taken for the first house (typically self-occupied); unless
there is a household income problem, it does not matter to the borrower whether
the price of the house he is staying in is rising or falling. Even then, with an
average loan-to-value of 75%, a 25% fall is theoretically not possible. LTV
ratios had gone up to more risky levels at the peak of the mortgage boom.
Problems can arise more frequently for loans taken for the second house,
typically for investment/speculation. Banks have been reluctant to disclose the
exact volume of second houses financed. Most banks claim that it is in the range
of 2-5% of incremental mortgage lending. There is a possibility that some
individuals have been hiding from banks the fact that they
already have one more loan, but this is becoming increasingly difficult with a
credit bureau now in full swing. Even if the assumption that 10% of the
outstanding mortgages are for the second house and all of that goes bad, it will
mean 1% of the banking systems loans go bad. Commercial real estate:
According to figures disclosed by the RBI itself, real estate loans constituted
2.0% of gross non-food credit of banks as of end-June 2006. Even if it has been
growing at high percentage rates is not material as the base was very low.
49
In any case, by increasing standard assets provisioning on these loans to 100bps
from 25bps, risk weights from 100% to 150% and instructing banks not to lend
unless the developer has all the permissions.
One stark example of this is the largest bank SBI itself. In the mid 1990s, SBIs
portfolio was distributed between large corporate, farm credit and trade, with
little coming from others. The Sep06 portfolio looks dramatically different.
50
Cost of borrowing has risen, but so have incomes:
The apparent disconnect between interest rates rising now for two years and
lending not losing steam can be explained by i) rising incomes in case of
individuals, thereby imparting increased thrust to retail lending, and ii)
improved corporate profitability through better pricing power.
While there are several studies illustrating the household income growth in
India, according to National Council for Applied Economic Research, an
explosive growth is underway in the percentage of households earning Rs91,
000-1,000,000 pa, the most prominent individual borrowers for banks.
The corporate pricing power story is less known because of the media harping
on high competition and margin compression. While these issues cannot be
summarily dismissed, it is a fact that manufactured product inflation has been
rising. Even the RBI has recently commented on the increased ability of
manufacturers to pass on cost increases. And with a considerably de-leveraged
corporate India compared with the early/mid 1990s, these levels of increases in
interest costs have been easily absorbed by companies.
Technology:
The trend in banking is changing from computerization of branches to laying a
common platform by having a core banking solution in all the branches. At the
same time, Indian banks are looking at internet banking which promises to grow
into an alternate self-service channel. As the mindset of the Indian customer
undergoes a change, Indian banks need to encompass the extension of all the
services that are required and dictated by customers.
51
In future, banks will need to focus on value-differentiating services by keeping
in-Houser their competitive advantages while partnering with others who
complement its services. The emergence of peer-to-peer money transmission
mechanisms (such as Western Union Money Transfer) poses a challenge to
current role of bankers and emphasizes the role of robust payment systems like
RTGS in maintaining and promoting financial stability.
Areas of Improvement:
ORGANIZATION PROFILE
FORMATION OF THE COMPANY
The Housing Development Finance Corporation Limited (HDFC) was
amongst the first to receive an in principle approval from the Reserve
Bank of India (RBI) to set up a bank in the private sector, as part of the
RBIs liberalization of the Indian Banking Industry in 1994. The bank
was incorporated in August 1994 in the name of HDFC Bank Limited,
CAPITAL STRUCTURE
The authorized capital of HDFC Bank is Rs.550 crores (RS.5.5 billion).
The paid-up capital is Rs.424.6crore (Rs.4.2 billion). The HDFC group
holds 19.4% of the banks equity and about 17.6% of the equity is held by
the ADS Depository (in respect of the banks American Depository
Shares (ADS) Issue). Roughly 28% of the equity is held by the Foreign
54
DISRTUBUTION NETWORK
HDFC Bank is headquartered in Mumbai. The Bank at present has an
enviable network of over 1229 branches spread over 444 cities across
India. All branches are linked on an online real-time basis. Customers in
over 120 locations are also serviced through Telephone Banking. The
Banks expansion plans take into account the need to have a presence in
all major industrial and commercial centers where its corporate customers
are located as well as the need to build a strong retail customer base for
both deposits and loan products. Being a clearing/settlement bank to
various leading stock exchange, the bank has branches in the centers
where the NSC/BSC has a strong and active member base. The bank also
has a network of about over 2526 networked ATMs across these cities.
Moreover, HDFC Banks ATM network can be accessed by al domestic
and international Visa/MasterCard, Visa Electron/Maestro, Plus/Circus
and American Express Credit/Charge cardholders.
TECHNOLOGY
HDFC Bank operates in a highly automated environment in terms of
information technology and communication systems. All the banks
branches have online connectivity, which enables the bank to offer speedy
funds transfer facilities to its customers. Multi-branches access is also
provided to retail customers through the branch network and Automated
Teller Machines (ATMs). The bank has made substantial efforts and
investments in acquiring the best technology available internationally, to
build the infrastructure for a world class bank. The banks business is
supported by scalable and robust systems which ensure that our clients
always get the finest services we offer. The bank has prioritized its
engagement in technology and the internet as one of its key goals and has
already made significant progress in web-enabling in core business in
each of its businesses, the bank has succeeded in leveraging its market
position, expertise and technology to create a competitive advantage and
build market share.
55
BUSINESSFOCUS
HDFC Banks mission is to be a World Class Indian Bank. The objective
is to build sound customer franchises across distinct businesses so as to
be the preferred provider of banking services to target retail and
wholesale customer segments, and to achieve healthy growth in
profitability, consistent with the banks risk appetite. The bank I
committed to maintain highest level of ethical standards, professional
integrity, corporate governance and regulatory compliance. HDFC Banks
PRODUCT SCOPE
HDFC Bank offer a bunch of products and services to meet every need of
the people. The company cares for both, individuals as well as corporate
and a small and medium enterprises. For individuals, the company has a
range accounts, investment, and pension scheme, different types of loans
and cards that assist the customers. The customers can choose the suitable
one for range of products which will suit their life stage and needs. For
organizations the company has the host of customized solutions that
range from Funded services, Non funded services, Value addition
services, Mutual Fund etc. These affordable plans apart from providing
long term value to the employees help in enhancing goodwill of the
company. The product of the company is categorized into various sections
which are as follow:
o Accounts and Deposits
o Loans
o Investments and Insurance
o Forex and Payment Services
o Cards
o Customer center
56
CONCLUSION
The project involves valuation of major Indian Banks including ICICI Bank,
SBI and HDFC Bank. The methodology followed is Target Pricing, which
including estimating growth rate by regression on historical sales to forecast
next year sales, earning and Profit and Loss account. Then EPS is calculated
57
BIBLIOGRAPHY
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ii)
iii)
iv)
http://finance.indiamart.com/investment_in_india/banks.htm
l
economics.about.com/cs/finance/a/india_banking.htm
www.bankreport.rbi.org.in
www.giichinese.com.tw/chinese/rnc41934-bankingsector.html
v)
vi)
vii)
www.thokalath.com/banks
www.qualisteam.com/Banks/Asia/India/
http://economics.about.com/b/2005/11/24/banking-inindia.htm
viii) http://business.mapsofindia.com/banks-in-india
ix) www.iloveindia.com/finance/bank/foreign-banks/index.html
x)
www.bestindiansites.com/banks
xi) http://explore.oneindia.in/finance/banks
xii) www.economywatch.com/business-and-economy/banks.html
xiii) http://en.wikipedia.org/wiki/Banking_in_India
58