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Building an ITIL based Service Management Department, M. Fry. TSO
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http://en.wikipedia.org/wiki/DSDM

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http: //itsi nforum. ru/news/all_news/2010 0 1 1 3


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An Introductory Overview of ITIL V3, itSMF 2007, ISBN 0-9551245-8-1
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http://creativecommons.Org/licenses/by/3.0/ (.
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The Guide to the Universal Service Managem ent Body of Knowledge, I. Clayton, Tahuti
2008,
ISBN: 978-0-9814691-0-2
2
Implementing Service and Support Management Processes: A Practical Guide,
Higday-Kalmanowitz and Simpson Ed., Van
Haren,
2005, ISBN 1 - 933284-37-4
3
COBIT4.1, , 2008, ISBN
978-5-9901321-1-5
4
Mapping of ITIL v3 With COBIT 4.1, IT Governance Institute 2008, ISBN
978-1-60420-035-5,
http://www.isaca.org/Knowledge-Center/ResearchTlesearchDeliverables/Pages/COBI
T-Mapping-Mapping-of-ITIL-V3With-COBIT-4-l.aspx
5
COBIT Control Practices: Guidance to Achieve Control Objectives for Successful IT
Governance, 2nd Edition, IT
Governance
Institute, ISACA2007, ISBN 978-193328473
6
IT Assurance Guide: Using COBIT, IT Governance Institute, ISACA 2007, ISBN
978-19933284743
7
IT Governance Implementation Guide: Using COBIT and Val IT, 2nd Edition, IT
Governance Institute, ISACA 2007, ISBN
978-1933284750
8
Details not available at time of publication but this book should be available by the
time you read this. The author was a
reviewer of this book.

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3
itsqc.cmu.edu/models/index.asp
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The IT Service Capability Maturity Model Niessinka, Clerca, Tijdinka, and inn Vliutb,
CTBIT, 2005,
www.
itservicecm m. org
5
ITIL Small-scale Implementation, Office of Government Commerce, The Stationery
Office Books, 2008, ISBN
9780113310784
6
IT Infrastructure Library practices in Small IT Units. Office of Government
Commerce,
The Stationery Office 1998
7
becta.org.uk/fits/index.cfm

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Information Services Procurement Library projekte.fast.de/ISPL
10
ISO/ 27001:2005 Information technology - Security techniques - Information
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www.iso.org/iso/catalogue_detail?csnumber=42103
11
Managing
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12
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13
A Guide to the Project Management Bodv of Knowledge (PMBOK Guide), PMI.
PMI2004,
ISBN 9781930699458
14
PRojects IN Controlled Environments www.
apmgroup.co.uk/PRLNCE2/PRTNCE2Home.asp
15
ISO/ 38500:2008 Corporate governance of information technology
www.iso.org/iso/catalogue_detail?csnumber=51639
16
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5, 2007
www.isaca.org/Template.cfm?Section=Home&CONTENTTD=35667&TEMPLATE/Content
Management/ContentDisplay.cf
m
17
en.wikipedia.org/wiki/Basel_TI
18
www.tmforum.org/browse.aspx?catID=l 647
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ISO 9001:2000 Quality management systems - Requirements
www.iso.org/iso/iso_catalogue/
management_standart/iso_9000_iso_14000/iso_9000_essentials.ht
m
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2
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