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D037/D038/D040/D041
SERVICE MANUAL
003980MIU
CPIA NO CONTROLADA
CPIA NO CONTROLADA
SC Tables
After you turn the main power switch off, wait for one second or more before you turn the
main power switch on (
SC 672). All SCs are logged. The print log data (SP5-990-004) in
SP mode can check the latest 10 SC codes detected and total counters when the SC code is
detected.
If the problem concerns electrical circuit boards, first disconnect then reconnect the
connectors before you replace the PCBs.
If the problem concerns a motor lock, first check the mechanical load before you
replace motors or sensors.
SC Code Classification
The table shows the classification of the SC codes:
Class 1
1XX
2XX
3XX
4XX
Section
Scanning
Laser exposure
Image development 1
Image development 2
D037/D038/D040/D041
SC Code
Detailed section
100 -
Scanner
190 -
200 -
Polygon motor
220 -
Synchronization control
230 -
240 -
LD control
280 -
300 -
Charge
330 -
Drum potential
350 -
Development
380 -
400 -
Image transfer
420 -
Paper separation
430 -
Cleaning
4-2
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
SC Tables
5XX
5XX
6XX
7XX
8XX
SM Appendix
Section
Communication
Peripherals
Controller
SC Code
Detailed section
440 -
Around drum
460 -
Unit
480 -
Others
500 -
Paper feed
515 -
Duplex
520 -
Paper transport
530 -
Fan motor
540 -
Fusing
560 -
Others
570 -
600 -
Electrical counters
620 -
Mechanical counters
630 -
Account control
640 -
CSS
650 -
Network
670 -
680 -
700 -
Original handling
720 -
Two-tray finisher
740 -
Booklet finisher
800 -
820 -
Diagnostics error
4-3
CPIA NO CONTROLADA
D037/D038/D040/D041
Appendix:
Service Call
Conditions
Class 1
CPIA NO CONTROLADA
SC Tables
Class 1
Section
9XX
Others
SC Code
Detailed section
860 -
Hard disk
880 -
900 -
Counter
920 -
Memory
990 -
Others
No.
Type
101
1.
2.
3.
4.
5.
D037/D038/D040/D041
4-4
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
SC Tables
No.
Type
No.
1.
Check the cable connection between the BCU and scanner motor.
2.
3.
4.
Type
Appendix:
Service Call
Conditions
120
121
1.
Check the cable connection between the BCU board and scanner
motor.
SM Appendix
2.
3.
4.
4-5
CPIA NO CONTROLADA
D037/D038/D040/D041
CPIA NO CONTROLADA
SC Tables
No.
Type
141
No.
Harness disconnected
Defective SBU
1.
2.
Type
142
No.
144
Type
D
1.
2.
3.
4.
5.
6.
D037/D038/D040/D041
4-6
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
SC Tables
No.
No.
161
Type
Defective SBU
Defective harness
1.
2.
3.
Type
D
detected.
001
Defective i-controller
1.
2.
No.
165
Type
D
The copy data security board is not detected when the copy data
security function is set "ON" with the initial setting.
A device check error occurs when the copy data security function is
set "ON" with the initial setting.
SM Appendix
4-7
CPIA NO CONTROLADA
D037/D038/D040/D041
Appendix:
Service Call
Conditions
CPIA NO CONTROLADA
SC Tables
No.
No.
Type
2.
Type
code.
195
NVRAM defective
1.
2.
No.
Type
202
1.
2.
3.
4.
D037/D038/D040/D041
4-8
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
SC Tables
No.
Type
No.
1.
2.
Type
204
No.
Type
1.
2.
220
222
LDB [K], [Y], is not output for two seconds after LDB unit turns on while
the polygon motor is rotating normally.
SM Appendix
4-9
CPIA NO CONTROLADA
D037/D038/D040/D041
Appendix:
Service Call
Conditions
203
CPIA NO CONTROLADA
SC Tables
No.
Type
defective connection
No.
Defective LDB
Defective BCU
1.
2.
3.
Type
230
No.
Defective BCU
1.
Check the connection between the controller board and the BCU.
2.
3.
Type
231
The PFGATE ON signal still asserts when the next job starts.
D037/D038/D040/D041
4-10
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
SC Tables
No.
Type
232
No.
Type
233
The PFGATE ON signal still asserts when the next job starts.
No.
Type
234
SM Appendix
4-11
CPIA NO CONTROLADA
D037/D038/D040/D041
Appendix:
Service Call
Conditions
CPIA NO CONTROLADA
SC Tables
No.
Type
235
No.
Type
236
No.
Type
237
No.
Type
240
LD error: K
241
LD error: Y
The BCU detects LDB error a few times consecutively when LDB unit
D037/D038/D040/D041
4-12
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
SC Tables
No.
Type
No.
Worn-out LD
1.
2.
3.
Type
285
Defective PCDU(s)
1.
Check and reinstall the image transfer belt unit and PCDU(s).
2.
3.
4.
5.
6.
Type
300
301
302
SM Appendix
4-13
CPIA NO CONTROLADA
D037/D038/D040/D041
Appendix:
Service Call
Conditions
CPIA NO CONTROLADA
SC Tables
No.
Type
303
No.
1.
2.
3.
Type
325
1.
2.
No.
Type
360
361
362
363
D037/D038/D040/D041
4-14
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
SC Tables
No.
Type
Defective TD sensor.
1.
No.
2.
3.
4.
Type
364
365
366
367
TD sensor defective
1.
SM Appendix
4-15
CPIA NO CONTROLADA
D037/D038/D040/D041
CPIA NO CONTROLADA
SC Tables
No.
Type
No.
3.
4.
Type
372
373
374
375
No.
TD sensor defective
1.
2.
Type
380
381
1.
D037/D038/D040/D041
4-16
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
SC Tables
No.
Type
No.
Type
396
No.
Defective harness
1.
2.
3.
Type
397
Appendix:
Service Call
Conditions
SM Appendix
Defective harness
1.
2.
3.
4-17
CPIA NO CONTROLADA
D037/D038/D040/D041
CPIA NO CONTROLADA
SC Tables
Type
400
1.
2.
No.
1.
2.
Type
441
No.
442
Type
D
Motor overload
1.
2.
D037/D038/D040/D041
4-18
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
SC Tables
No.
Type
No.
Disconnected cable
1.
2.
Type
Appendix:
Service Call
Conditions
443
No.
452
1.
2.
3.
4.
5.
Type
D
SM Appendix
4-19
CPIA NO CONTROLADA
D037/D038/D040/D041
CPIA NO CONTROLADA
SC Tables
No.
No.
Type
Defective BCU
1.
Check the connection between the paper transfer unit and PSU.
2.
3.
4.
5.
Type
491
No.
492
Broken harness
1.
2.
3.
Type
C
Broken harness
D037/D038/D040/D041
4-20
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
SC Tables
No.
Type
No.
2.
3.
Type
495
Defective BCU
1.
2.
3.
4.
Type
503
3rd paper tray lift motor malfunction (optional Paper Tray Unit)
504
4th paper tray lift motor malfunction (optional Paper Tray Unit)
The paper lift sensor did not activate within 18 sec. after the tray lift
motor switched on.
SM Appendix
4-21
CPIA NO CONTROLADA
D037/D038/D040/D041
Appendix:
Service Call
Conditions
CPIA NO CONTROLADA
SC Tables
No.
No.
Type
2.
3.
Type
506
damaged
No.
1.
2.
3.
Type
508
1.
2.
3.
D037/D038/D040/D041
4-22
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
SC Tables
No.
Type
No.
Type
530
531
No.
Type
Defective DRB
Defective BCU
1.
2.
3.
4.
Appendix:
Service Call
Conditions
532
SM Appendix
Defective BCU
1.
2.
3.
4.
4-23
CPIA NO CONTROLADA
D037/D038/D040/D041
CPIA NO CONTROLADA
SC Tables
No.
Type
533
No.
Defective DRB
Defective BCU
1.
2.
3.
4.
Type
534
No.
535
Type
D
Defective DRB
Defective BCU
1.
2.
3.
4.
D037/D038/D040/D041
4-24
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
SC Tables
No.
Type
No.
Defective DRB
Defective BCU
1.
2.
3.
4.
Type
536
No.
540
Type
D
Defective DRB
Defective BCU
1.
2.
3.
4.
SM Appendix
4-25
CPIA NO CONTROLADA
D037/D038/D040/D041
Appendix:
Service Call
Conditions
CPIA NO CONTROLADA
SC Tables
No.
Type
Motor overload
No.
Type
541
No.
542
Defective thermopile
1.
2.
Type
A
The heating roller temperature does not reach 100C for 9 seconds
after the heating lamp on.
The center temperature of the heating roller does not reach the
ready temperature for 30 seconds after the edge temperature of
the heating roller has reached the ready temperature.
D037/D038/D040/D041
4-26
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
SC Tables
No.
No.
Type
2.
3.
Type
543
Defective PSU
Defective BCU
No.
1.
2.
Type
Appendix:
Service Call
Conditions
544
Defective PSU
Defective BCU
SM Appendix
1.
2.
4-27
CPIA NO CONTROLADA
D037/D038/D040/D041
CPIA NO CONTROLADA
SC Tables
No.
Type
545
No.
Type
the heater relay is on after turning on the main power or closing the
front door.
547
The detection error occurs twice or more in the 11 zero cross signal
No.
551
Type
A
1.
2.
D037/D038/D040/D041
4-28
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
SC Tables
No.
Type
No.
1.
2.
Type
The heating roller temperature does not reach 100C for 9 seconds
after the heating lamp on.
552
The end temperature of the heating roller does not reach the ready
temperature for 30 seconds after the edge temperature of the
heating roller has reached the ready temperature.
SM Appendix
1.
2.
4-29
CPIA NO CONTROLADA
D037/D038/D040/D041
Appendix:
Service Call
Conditions
CPIA NO CONTROLADA
SC Tables
No.
Type
553
Defective PSU
Defective BCU
No.
1.
2.
3.
Type
554
No.
555
Defective PSU
Defective BCU
1.
2.
3.
Type
A
D037/D038/D040/D041
4-30
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
SC Tables
No.
No.
Type
2.
Type
No.
Type
559
Remove the paper that is jammed in the fusing unit. Then make sure
that the fusing unit is clean and has no obstacles in the paper feed path.
No.
561
Type
A
SM Appendix
4-31
CPIA NO CONTROLADA
D037/D038/D040/D041
Appendix:
Service Call
Conditions
557
CPIA NO CONTROLADA
SC Tables
No.
Type
No.
1.
2.
Type
563
No.
Defective PSU
Defective BCU
1.
2.
3.
Type
564
No.
565
Type
A
Defective PSU
Defective BCU
1.
2.
3.
D037/D038/D040/D041
4-32
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
SC Tables
No.
Type
No.
1.
2.
Type
No.
1.
2.
Type
573
SM Appendix
Defective PSU
Defective BCU
1.
2.
3.
4-33
CPIA NO CONTROLADA
D037/D038/D040/D041
Appendix:
Service Call
Conditions
CPIA NO CONTROLADA
SC Tables
No.
Type
574
Defective PSU
Defective BCU
1.
2.
3.
No.
Type
610
611
No.
620
Type
D
1.
D037/D038/D040/D041
4-34
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
SC Tables
Type
No.
ARDF defective
External noise
1.
2.
3.
4.
Type
621
No.
632
Type
CTL
SM Appendix
Cable problems
BCU problems
1.
2.
3.
4.
4-35
CPIA NO CONTROLADA
D037/D038/D040/D041
Appendix:
Service Call
Conditions
No.
CPIA NO CONTROLADA
SC Tables
No.
Type
After 3 attempts to send a data frame to the optional counter device via
the serial communication line, no ACK signal was received within 100
ms.
Serial line between the optional counter device, the relay board
device.
No.
Type
633
CTL
ms.
B
Serial line between the optional counter device, the relay board
device.
No.
Type
634
No.
635
CTL
Type
CTL
B
D037/D038/D040/D041
4-36
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
SC Tables
No.
No.
636
Type
Type
CTL
01
Defective SD card
No DESS module
1.
2.
3.
Appendix:
Service Call
Conditions
Version error
02
No.
641
1.
Type
CTL
D
SM Appendix
4-37
CPIA NO CONTROLADA
D037/D038/D040/D041
CPIA NO CONTROLADA
SC Tables
No.
Type
No.
External noise
1.
2.
3.
Type
CTL
650
-001
Incorrect SP settings
Check and set the correct user name (SP5816-156) and password
(SP5816-157).
Incorrect modem setting
-004
-005
D037/D038/D040/D041
4-38
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
SC Tables
No.
Type
651
CTL
C
An unexpected error occurs when the modem (RCG-M) tries to call the
center with a dial up connection.
No.
Type
669
Caused by noise
No.
Type
670
CTL
D
671
CTL
D
SM Appendix
4-39
CPIA NO CONTROLADA
D037/D038/D040/D041
Appendix:
Service Call
Conditions
the machine.
CPIA NO CONTROLADA
SC Tables
No.
1.
2.
Type
672
No.
CTL
D
Controller stall
1.
2.
Type
681
Noise
1.
2.
D037/D038/D040/D041
4-40
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
SC Tables
No.
Type
682
No.
Noise
1.
2.
Type
683
Caused by noise
No.
687
Type
D
SM Appendix
Defective BCU
Defective i-controller
4-41
CPIA NO CONTROLADA
D037/D038/D040/D041
Appendix:
Service Call
Conditions
CPIA NO CONTROLADA
SC Tables
No.
No.
Type
2.
3.
Type
690
Loose connection
Defective BCU
1.
2.
3.
4.
No.
730
Type
B
D037/D038/D040/D041
4-42
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
SC Tables
No.
Type
No.
Type
740
Staple jam
Motor overload
1.
No.
2.
3.
Type
742
SM Appendix
Motor overload
1.
2.
3.
4.
4-43
CPIA NO CONTROLADA
D037/D038/D040/D041
Appendix:
Service Call
Conditions
this SC code.
CPIA NO CONTROLADA
SC Tables
No.
Type
750
No.
Motor overload
1.
2.
Type
760
1.
Check the connections and cables for the punch motor and HP
sensor.
No.
763
2.
3.
4.
5.
Type
B
D037/D038/D040/D041
4-44
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
SC Tables
No.
No.
Type
1.
2.
3.
Type
787
No.
Defective connector
Defective DA or AD converter.
1.
2.
Type
Appendix:
Service Call
Conditions
detection sensor.
788
789
SM Appendix
Defective connector
Defective DA or AD converter.
1.
2.
4-45
CPIA NO CONTROLADA
D037/D038/D040/D041
CPIA NO CONTROLADA
SC Tables
No.
Type
790
793
No.
Type
Loosen connection
Motor overload
1.
2.
791
794
No.
792
Type
D
D037/D038/D040/D041
Loosen connection
Motor overload
1.
2.
4-46
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
SC Tables
No.
Type
795
No.
Type
Loosen connection
Motor overload
1.
2.
796
No.
Disconnected harness
1.
2.
3.
Type
797
SM Appendix
1.
2.
4-47
CPIA NO CONTROLADA
D037/D038/D040/D041
Appendix:
Service Call
Conditions
CPIA NO CONTROLADA
SC Tables
No.
Type
798
No.
1.
2.
Type
799
No.
Type
816
CTL
D
No.
817
Type
CTL
D037/D038/D040/D041
4-48
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
SC Tables
No.
Type
This is a file detection and electronic file signature check error when the
boot loader attempts to read the self-diagnostic module, system kernel,
or root system files from the OS Flash ROM, or the items on the SD
card in the controller slot are false or corrupted.
No.
Type
CTL
C
[0x5032]
HAIC-P2 error
[0x696e]
init died
[0x766d]
vm_pageout: VM is full
[554C]
USB error
No.
820
Type
1.
CTL
[0001] to
[06FF]
[0801] to [4005] the error. The CPU detects an error and displays the specific error code
with the program address where the error occurs.
SM Appendix
Defective controller
4-49
CPIA NO CONTROLADA
D037/D038/D040/D041
Appendix:
Service Call
Conditions
819
CPIA NO CONTROLADA
SC Tables
No.
Type
2.
3.
When the problem cannot be fixed with the above procedure, the
following information displayed on the screen needs to be fed back to a
technical support center.
SC code
Program address
CPU/Memory Error
[0702]
Defective RAM-DIMM
[0709]
Defective controller
1.
2.
3.
[070A]
No.
821
Type
CTL
[0B00]
Defective ASIC
D037/D038/D040/D041
4-50
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
SC Tables
No.
Type
[0D05]
Defective RAM-DIMM
Defective controller
1.
2.
3.
Appendix:
Service Call
Conditions
[50A1]
[50A2]
No.
822
Type
CTL
B
[3003]
SM Appendix
4-51
CPIA NO CONTROLADA
D037/D038/D040/D041
CPIA NO CONTROLADA
SC Tables
No.
Type
[3004]
-
Command error
When the main switch is turned on or starting the self-diagnostic, the
No.
823
Type
CTL
B
Loose connection
Defective HDD
Defective controller
1.
2.
3.
[6101]
The result of the MAC address check sum does not match the check
sum stored in ROM.
PHY IC error
[6104]
[6105]
An error occurred during the loop-back test for the PHY IC on the
controller.
No.
Type
824
CTL
D
D037/D038/D040/D041
4-52
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
SC Tables
No.
826
Type
Loose connection
Defective controller
1.
2.
3.
Type
CTL
D
No.
RTC error
[1501]
[15FF]
RTC defective
No.
827
Type
CTL
D
[0201]
SM Appendix
Loose connection
4-53
CPIA NO CONTROLADA
D037/D038/D040/D041
CPIA NO CONTROLADA
SC Tables
No.
Type
Defective controller
1.
2.
3.
No.
1.
Type
828
CTL
[0101]
No.
Type
CTL
829
[0401]
The data stored in the optional RAM in Slot 1 does not match the data
when reading.
D037/D038/D040/D041
4-54
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
SC Tables
Type
No.
833
1.
2.
Type
CTL
C
[0F30]
ASIC (Mandolin) for system control could not be detected. After the
PCI configuration, the device ID for the ASIC could not be checked.
[0F31]
ASIC (Mandolin) for system control could not be detected. After the
PCI configuration, the device ID for the ASIC could not be checked.
[0F41]
No.
839
Type
CTL
C
[9101]
SM Appendix
4-55
CPIA NO CONTROLADA
D037/D038/D040/D041
Appendix:
Service Call
Conditions
No.
CPIA NO CONTROLADA
SC Tables
No.
Type
[9110]
No.
Type
851
No.
CTL
Defective IEEE1394
Defective controller.
1.
2.
3.
Type
853
CTL
B
No.
854
Type
CTL
B
D037/D038/D040/D041
4-56
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
SC Tables
No.
Type
Loose connection
No.
Type
855
CTL
856
No.
Loose connection
1.
2.
Type
857
No.
858
CTL
B
Loose connection
1.
2.
Type
CTL
C
SM Appendix
4-57
CPIA NO CONTROLADA
D037/D038/D040/D041
Appendix:
Service Call
Conditions
CPIA NO CONTROLADA
SC Tables
No.
Type
1.
[1]
1.
[2]
1.
1.
Other error:
[30]
No.
859
Type
CTL
C
Same as SC991
D037/D038/D040/D041
4-58
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
SC Tables
No.
Type
No HDD installed
Unformatted HDD
1.
1.
1.
[9]
No.
Type
Same as SC863
860
No.
861
CTL
B
Type
CTL
D
Defective HDD
1.
2.
SM Appendix
4-59
CPIA NO CONTROLADA
D037/D038/D040/D041
CPIA NO CONTROLADA
SC Tables
No.
No.
Type
Loose connection
Defective cables
Defective HDD
Defective controller
1.
2.
3.
4.
Type
862
No.
CTL
D
Defective HDD
1.
2.
Type
863
No.
864
CTL
D
Type
CTL
Defective HDD
Defective controller
1.
2.
D037/D038/D040/D041
4-60
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
SC Tables
No.
Type
D
Defective HDD
No.
Type
CTL
D
Defective HDD
Appendix:
Service Call
Conditions
865
No.
Type
866
CTL
B
No.
Type
867
CTL
SM Appendix
1.
2.
4-61
CPIA NO CONTROLADA
D037/D038/D040/D041
CPIA NO CONTROLADA
SC Tables
No.
Type
868
No.
CTL
D
1.
2.
For a device error, turn the mains switch off and on.
3.
4.
Type
870
No.
CTL
Defective HDD
1.
2.
3.
Type
872
CTL
B
Defective HDD
1.
D037/D038/D040/D041
4-62
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
SC Tables
No.
No.
Type
3.
Type
873
No.
CTL
B
Defective HDD
1.
2.
Type
874
No.
CTL
D
Defective HDD
1.
2.
Type
875
CTL
D
Turn the main switch off/on and try the operation again
SM Appendix
4-63
CPIA NO CONTROLADA
D037/D038/D040/D041
Appendix:
Service Call
Conditions
CPIA NO CONTROLADA
SC Tables
No.
Type
876
CTL
D
-001
1.
2.
1.
2.
1.
2.
D037/D038/D040/D041
4-64
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
SC Tables
No.
Type
No.
Type
No.
1.
Replace the NVRAM and then install the new SD card (D362).
2.
Type
878
CTL
D
No.
Type
880
CTL
D
SM Appendix
4-65
CPIA NO CONTROLADA
D037/D038/D040/D041
Appendix:
Service Call
Conditions
877
CTL
CPIA NO CONTROLADA
SC Tables
No.
Type
900
No.
CTL
Defective NVRAM
Defective controller
1.
2.
3.
Type
920
CTL
Defective software
1.
2.
No.
Type
Insufficient memory
921
CTL
D
D037/D038/D040/D041
4-66
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
SC Tables
Rev. 01/2009
No.
Type
925
CTL
B
The
(-1)
(-2)
(-3)
No label
(-4)
(-5)
(-6)
(-7)
(-8)
(-9)
(-10)
(-11)
(-12)
(-13)
Appendix:
Service Call
Conditions
Display
SM Appendix
4-67
CPIA NO CONTROLADA
D037/D038/D040/D041
CPIA NO CONTROLADA
SC Tables
Rev. 01/2009
Procedure 2
1.
If the machine does not show one of the five HDD errors (SC860 to SC865), turn
the machine power off and on.
2.
If this is not the solution for the problem, then initialize the NetFile partition on the
HDD with SP5832-11 (HDD Formatting Ridoc I/F).
NetFiles: These are jobs printed from the document server using a PC and
DeskTopBinder. Before you initialize the NetFile partition on the HDD, tell the
customer:
Received faxes on the delivery server will be erased
All captured documents will be erased
DeskTopBinder/Print Job Manager/Desk Top Editor job history will be erased
Documents on the document server, and scanned documents, will not be erased.
The first time that the network gets access to the machine, the management
information must be configured again (this will use a lot of time).
3.
Before you initialize the Netfile partition with SP5832-11, do these steps:
4.
Go into the User Tools mode and do Delivery Settings to print all received fax
documents that are scheduled for delivery. Then erase them.
5.
6.
Procedure 3
1.
IfProcedure 2is not the solution for the problem, do SP5832-1 (HDD Formatting
All)
2.
Procedure 4
If Procedure 3 does not solve the problem, replace the HDD.
D037/D038/D040/D041
4-68
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
SC Tables
Rev. 01/2009
No.
Type
Defective software
Defective controller
Software error
1.
2.
No.
Type
991
CTL
C
No.
Type
992
CTL
D
SM Appendix
4-69
CPIA NO CONTROLADA
D037/D038/D040/D041
Appendix:
Service Call
Conditions
990
CTL
CPIA NO CONTROLADA
SC Tables
No.
995
Rev. 02/2009
Type
D
-001
NOTE: Refer to the Removal Section for the BCU (4.15.4), Controller
board (4.15.11) and NVRAM (4.15.12) for more information.)
Defective BCU
1.
2.
Input the serial number with SP5811-004, and turn the main power
switch off/on.
-002
Defective controller
1.
2.
Install a new NVRAM, and turn off and on the main power switch
after SC995-002 has occurred.
Incorrect type controller installed
Defective controller
-003
-004
No.
1.
1.
Type
The application selected by the operation panel key does not start
or ends abnormally.
997
CTL
installed
1.
2.
D037/D038/D040/D041
4-70
CPIA NO CONTROLADA
SM Appendix
CPIA NO CONTROLADA
SC Tables
Rev. 01/2009
No.
Type
For a fax operation problem, simplify the nesting of the fax group
addresses.
4.
No.
Type
998
CTL
D
Defective controller
Software problem
1.
2.
3.
4.
Note 1
If a problem always occurs in a specific condition (for example. printer driver setting, image
file), the problem may be caused by a software error. In this case, the following data and
information needs to be sent back to your product specialist. Please understand that it may
take some time to get a reply on how to solve the problem, because in some cases the
design staff in Japan must analyze the data.
All data displayed on the screen (SC code, error code, and program address where the
problem is logged.)
SM Appendix
4-71
CPIA NO CONTROLADA
D037/D038/D040/D041
Appendix:
Service Call
Conditions