Habit 5: SEEK FIRST TO

UNDERSTAND, THEN TO BE
UNDERSTOOD
By: Nowell Paolo Q. Sim

Topics to be discussed:
Introduction
Levels

of Listening

Emphatic
4

listening

Reactions from a Egocentric point

of view

To Communicate
eff ectively,
we must first
understand
each other

Introduction

The habit of listening

first and talking
second, helps us to
see things from
other's point of view
before sharing our
own.

As a result, a whole
new world of
understanding will
be opened for us.

Habit 5
Communication

is the most
important skill in life. You spend
years learning how to read and write,
and years learning how to speak.

How

about listening ?

Levels of Listening
Ignoring - not really listening
Pretending - humming along while not

really following
Selective

listening - hearing what

you want to hear

Attentive

listening - paying attention

to words
Empathic

listening - listening with

the intend to understand the other person

Empathic listening
Also

called reflective listening

Way

of listening and responding to

another person that improves mutual
understanding and trust

Empathic

listening is about the

speaker not the listener

4 Reactions from a
Egocentric point of view
Evaluating:

You judge and then

either agree or disagree.
Probing: You ask questions from
your own frame of reference.
Advising: You give counsel, advice,
and solutions to problems.
Interpreting: You analyze others'
motives and behaviors based on
your own experiences.

Steps for Empathic

Listening
Listen

to verbal and non-verbal

messages
7% words
33% tone of voice
55% body language

 Dont
Be
Act

ask a lot of questions

a sounding board
like a mirror

LASTLY
The

key to a effective interpersonal

communication is to apply habit 5 in
communicating to other people

This

habit takes patience,

understanding and requires
consideration in the part of the
listener