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Nicole Neves
PHONE: (804) 402-9221
Pursue a career that allows me to interact with people and change lives within the human services field; working
with motivated people that work together to enhance each other and their education within the organization.

Operations and Outreach Intern

January 2016 April 2016

Habitat for Humanity of the NC Sandhills Aberdeen, NC

Improve and build policy and procedure handbooks for family

support and selection, repair ministry, and volunteers.
Collaborate with the local community and businesses to build
homes and build relationships.
Work from a strengths perspective to aid clients in financial
management and life changes in order to meet the obligation of
home ownership.
Facilitate and update education classes for potential home
Work side by side with the PR Director to gain knowledge in
fundraising and volunteer coordination.
Shadowed the Operations Director learning grant writing, land
development, non-profit P&Ls, and day to day operations.
Attend family selection and support committee meetings and
participate in the intake and assessment of families.

Training Director

August 2013 February 2015

Next Level Management, McDonalds Aberdeen, NC

Responsible for the training of three stores and 250 employees

ranging from Crew Member to Store General Manager.
Created the companies personalized shift management training
class. Resulted in the successful training of thirteen shift
managers in which 95% of trainees received Deans List at
corporate level training events.
In six months successfully trained eight Department Managers
who were able to put systems in place and increase transactions
and sales within their stores.
Personalized training approach led to the promotion of four
managers and 20 crew trainers.
Provided orientation and hospitality classes for over 50 employees
hired within the organization in less than five months.
Successfully trained one General Manager to run a 4.6 million
dollar store in less than six month.
Implemented systems in all restaurants that decreased labor, food
costs, and cash loss.

General Manager

November 2009 May 2013

DMT Inc., McDonalds Richmond, VA

Managed a store that employs over 50 personnel that come

from a wide variety of educational, professional, and social

backgrounds. Able to implement an employee and management

training program that streamlined supply chain management
and decreased service wait time.
Increased top line sales from 1.4 million dollars to 1.9 million
dollars within the initial 18 months of promotion to general
manger by personally managing profit and loss projections,
customer interaction, and employee and manager scheduling.
Increased mystery shop numbers on monthly random
inspections conducted by customers scheduled by the
McDonalds Corporation. McDonalds Customer Satisfaction
Opportunities surveys increased over 75 percentage points to
become one of top 20% of stores within the BWR region
covering the Virginia, Maryland, District of Columbia region.
Worked as the project lead training new employees
emphasizing customer care and attention, reduction of product
loss, and efficiency for over 35 new hires in a single year.
Strong understanding of employee and management
scheduling, handling customer interaction with complaints and
suggestions, weekly and monthly inventory management,
ordering of all store supply and product, established and
planned store maintenance, personnel hiring and development.
Worked frequently with ROP, ISP, and LMS software.

Army Air Traffic Control Operator

January 2003 June 2006

U.S. Army

Worked with a small team that was able to deconflict air space
for a variety of Army, Air Force, Navy, Coast Guard, and civilian
aircraft in tactical, training, and real world environments.
Upon graduation from basic training received civilian Control
Tower Operator certification to work as a civilian air traffic
controller, received and maintained a Secret Clearance and left
the military with an Honorable Discharge.


Bachelor of Social Work

May 2016
University of North Carolina at Pembroke, Pembroke, NC
Minors in Business Management & Sociology, GPA 3.8

Associates Degree in Arts

December, 2013
Sandhills Community College, Pinehurst, NC Concentration
in Social Work & Business Management, Suma Cum Laude,
GPA 4.0


Secret Security Clearance (not current)

Advanced individual training in aviation operations certification

from the Department of Defense

Sexual Assault Training and Volunteer

Domestic Violence Shelter Volunteer

Alpha Chi Honor Society (Academic Honor Society)

Phi Alpha Honor Society (Social Work Honor Society)

Recovery Solutions (substance abuse) Volunteer

Sandhills Moore Coalition intake and assessment training

Campus Association of Social Workers Scholarship


Campus Association of Social Workers President

Phi Alpha Honor Society Vice-President

McDonalds Franchise Training Director

McDonalds Store General Manager