Coaching

Business Leadership- Session

13

Coaching Definition
Helping people to grow
Coaching is an interactive process
through which managers aim to solve
problems and develop employee
capability
Why is coaching an imperative,
particularly in todays business
context?

Importance
Developing people and fostering
growth is one of the competencies of
a leader
Coaching is a tool for this

Elements of successful
coaching

Technica
l help

Emotion
al bond

Personal
support

Individu
al
challeng
e

Benefits to organization and

coachee

Overcoming performance problems

Developing employee skills
Increasing productivity
Creating promotable subordinates
Improving retention
Fostering a positive work culture

What is in it for the coach?

Excellent tool to motivate

Lasting relationship with team
Enhance your performance
Enhance your status

When is coaching done

Virtually a continuous process
Specific instances:
Performance dialogue
Onboarding/ induction
Fall in performance
Group problems

Types of coaching from emotional

perspective
Negative Emotional Attractor (NEA)
Focus on weakness and ask person to correct
Relationship is not created
Neural networks shut down- Coachee tends to become defensive
No lasting results
Positive Emotional Attractor (PEA)
Perceived self is identified through:
Strength discovery
Feedback
Relationship is created
IDP is created
Neural networks are not shut- Lasting results

Four step process

Step- 1: Preparation
Gain understanding by observing. Identify
strength, weakness
Step- 2: Discussion
Arrive at a mutually agreeable coaching plan
Arrive at specific coaching goals and
timelines
Step- 3: Active Coaching
Step- 4: Follow up

During the discussion

Ask probing questions

Open ended versus closed ended questions
Be an active listener
Paraphrasing
Listen for emotions behind words
Move to discuss causes
Use data wherever possible
Give and receive feedback
Avoid generalizations
Be sincere
Be realistic- focus on factors the individual can control
Dont play God

Questions????