Transition

to
FIR from RAMI

How to Submit a Maintenance Issue using Facilities Issue Reporting (FIR)

Submitting a Meetinghouse & FHC Maintenance Issue
Submitting a Technology (For Meetinghouse & FHC) Maintenance Issue
Status of the submitted Maintenance (All) Issue
Requesting Cleaning Supplies
Requesting Ice Melt
Requesting Keys

What to look for:

How to Submit a Maintenance Issue
FIR

RAMI

Method of submitting an FIR

Method of submitting an RAMI

Who can submit a FIR

Who can submit a RAMI

Successful Notification of FIR

Successful Notification of RAMI

Email Subject box

Email Subject box

LDS.org
Smartphone App

Ward Council & Building Rep

Notified by email

For the Submitter:

5375711-01-01 Facility issue submitted

for fm review

For the FM:

5375711-01-01 Facility issue submitted

for fm review

Grand Rapids FM Group Website

Smartphone Bookmark

Bishopric member & Building Rep

Notified by email

For the Submitter:

Auto Responder for RAMI-Heating

problem in the Chapel

For the FM:

RAMI-EMERGENCY-WO# -HartHeating problem in the Chapel

What to look for:

Submitting a Meetinghouse & FHC Maintenance Issue
FIR
Priority for Maintenance Issue
Routine (30 Days)
The FM will log into FMAT from a
computer to review the submission

Urgent (5 Days)
REQUIRES PHONE CALL TO THE FM TO
ADDRESS AN URGENT ISSUE
The FM MUST log into FMAT from a
computer to review the Priority for the
submission.

Emergency (1 Day)
MUST MAKE A PHONE CALL TO THE
FM FOR IMMEDIATE ACTION
The FM MUST sign into FMAT from a
computer to review the Priority of the
submission.

RAMI
Priority for Maintenance Issue
Routine (30 Days)
Within seconds of the submission
the FM can evaluate if the issue
needs for appropriate actions.

Urgent (5 Days)
Within seconds of the submission
the FM can evaluate if the issue
needs for appropriate actions.

Emergency (1 Day)
Within seconds of the submission
the FM can evaluate if the issue
needs for immediate action.

What to look for:

Submitting a Technology (For Meetinghouse & FHC)
Maintenance Issue
FIR

RAMI

Following the Guidelines on

LDS.org, all Technology
Maintenance issues are to be
referred to the Stake Technology
Specialist first.
When the FIR is identified as a
Technology Issue, it is canceled
because it is to be referred to the
STS by the submitter.
If hardware or replacement is
needed the STS reaches out to the
FM to secure the items needed to
resolve the technology issue.

Following the Guidelines on

LDS.org, all Technology
Maintenance issues are to be
referred to the Stake Technology
Specialist first.
When the RAMI is identified as a
Technology Issue, it is forwarded to
the STS and the Priesthood Leaders
are copied on the notification.
If hardware or replacement is
needed the STS reaches out to the
FM to secure the items needed to
resolve the technology issue.

What to look for:

Status of the submitted Maintenance (All) Issue
FIR
Closure of the Maintenance Issue
No Work Order: If canceled the
submitter will not receive an email
but must look at the FIR website for
status.
Work Order: When WO is closed, the
submitter will receive an automated
email how/when it was .

Notification of Closure:
The system will take at less 24 hours
to notify the submitter of closure.

RAMI
Closure of the Maintenance Issue

The Bishopric and Building Rep are

notified by email that the
Maintenance issue is in a Mechanic's
workload.
Opportunity to provide open
communication between the Unit
Leaders and the FM Group.

Notification of Closure:

The Bishopric and Building Rep:

Is notified the same time the Mech

informs the FM Office to close the
RAMI.
Will be informed what was done to
resolve the issue and they have the
ability to reply back for questions.

What to look for:

Requesting Cleaning Supplies
FIR

RAMI

When submitting a FIR for

Cleaning Supplies, the submitter
will type in the Description
Box a description of what is
needed and the quantity.

When submitting a RAMI

(Meetinghouse Custodial Supply
Order Form) they use the
dropdown selections online
(website or smartphone) what
they have on hand and what
they need.

What to look for:

Requesting ICE MELT
FIR
In need of Ice Melt
The requestor submits a FIR. They
will need to fill out the description
section what is needed.
Once they submit the FIR request
the FM will not have the ability to
see who is requesting the Ice Melt
right away.
IF there is an immediate need the
submitter should call the FM to
notify them of the situation.

RAMI
In need of Ice Melt
The requestor submits a RAMI (Ice
Melt Order Form) by using the
dropdown selection.
Once they submit an Ice Melt request
the FM will see the request within
seconds and take appropriate actions.
The FM will see the following when
reviewing the submitted Ice Melt
requests in the email subject line.

ASAP: Ice Melt-WO # -Hart

7 Days: Ice Melt-WO# -Hart
14 Days: Ice Melt-WO# -Hart
21 Days: Ice Melt-WO# -Hart

What to look for:

Requesting Keys
FIR
In need of Key(s)
The reporter will need to provide the
following in description section:
Make of key (Best/Schlage)
Replacing a Broken/Lost/Stolen Key
What key number and sequence #

Requesting a New Key

What key number is needed

Mailing information

Anyone from the Ward Council can

request for a key without the Bishops
approval. (IF desire the FM can reach
out to the Bishop for approval )

RAMI
In need of Key(s)
They will just fill out the RAMI (Key
Request) that has all of the
questions that is needed to have a
key made.
Make of key
Replacing a Broken/Lost/Stolen Key
What key number and sequence #

Requesting a New Key

What key number is needed

Mailing information

Only the Bishop can approve the

Key Request.