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SUMMARY
10+ years of experience in business and systems analysis, business relationship management,
digital marketing, project management, employee training, and front end web development;
awarded for improving operational efficiencies and aligning business processes/IT with critical
business strategies
RELEVANT TRAINING
Technical Training
PeopleSoft
InfoPath 2007
Visio 2007
WORK EXPERIENCE
ITR Subcontractor to ORAU, Oak Ridge, TN, Web Designer | May 2015 October 2015
Created project management timeline and reporting dashboard; analyzed and reported metrics
and key performance indicators (KPI) to monitor project health through development phases
Managed the redesign of collaboration portal used by business development team of over 1,000
people
Documented process changes, best practices and a universal governance plan
Scripps Networks Interactive, Knoxville, TN, SP Analyst and Business Relationship
Developed interactive corporate communications blog (using SharePoint 2010). Upon release,
blog garnered record employee traffic, executive praise and enhanced employee engagement to
unprecedented levels
Automated tracking of HGTV, DIY, Food Networks commercial advertising availability and
placement with SharePoint Excel Services, reducing ad cover-sales by $78,000
Defined project management methods using SharePoint lists and built custom workflows to
automate department intake processes
Served as SharePoint evangelist and inspired enterprise adoption; identified technically-skilled
employees to serve as power users; trained and supported all employees on new solutions
Participated in migrations and advocated change management efforts, monitored traffic,
permissions, and performed clean up as needed; managed organizational architecture of
SharePoint Community Portal, optimizing user experience and maintaining logical navigation with
portal growth
Proposed projects to Technology Steering Committee for annual budget allocation; calculated
expected ROI and developed project roadmaps for approved proposal
EdFinancial Services, Knoxville, TN, Loan Data Management Supervisor | 2004 2007
Developed SharePoint site that served as a department training resource and collaboration tool
Created and maintained training manuals to streamline workflow, enable cross-training and
increase productivity, decreasing manual entry error rate by 7%
Earned four promotions in a span of three years with increasing responsibility and gained
valuable corporate management skills
Drafted and successfully implemented a department-wide succession plan that significantly
improved employee motivation and retention
EDUCATION
B.S. in Communications in Public Relations
University of Tennessee, Knoxville, TN | 1998 to 2002