WORKING PHASE

VERBAL / NONVERBAL
COMMUNICATION
NURSE
SN: Hello sir
B. good
morning po
kamusta
araw nyo?
Mukha pong
para kayong
malungkot
ahh.
SN:
napapansin
ko po parang
lagi kayong
malungkot.
May gusto po
ba kayo ishare sa
akin? Mas
gusto nyo po
ba na mag
isa lang
kayo?

PATIENT
P: good
morning
din, ayos
lang
naman
ako..
(smiling)

P: hmm
oo
madalas
nalulungk
ot ako
kasi lagi
ako nag
iisip ng
mga
bagay na
malungko

THERAPEUTIC
COMMUNICATION
USED
Giving recognition
Making observations

Giving recognition
Giving broad
openings
Making observations

RATIONALE &
FEELINGS OF
NURSE
To show the patient
that I recognized him
and to pay respect.
Commenting about
what Ive seen to
encourage
discussions of
feelings and
thoughts.

To be able to express
the feelings of the
patient and to get
more information.

EVALUATE / RESULT

The patient is still

open for
communication.

The patient can

state the problem
and ready to share
his thoughts and
feelings.

t. Hmm di
naman sa
gusto ko
mag isa
nakikipag
usap
naman
din ako.
(repetitiv
e
movemen
t of legs)
SN: ano ano
po ba ang
iniisip nyo na
nagpapalung
koit sainyo?
cge lang
sabihin nyo
po sa akin

P: ano
po yung
buhay ko
noon.
Nung di
ako
nakatapo
s ng pagaaral.
Tsaka
alam
kong di
na ko
mabubuh
ay ng
normal na
buhay
eh.

Giving broad
openings
Offering general
leads

Accepting
Offering general
leads

To let the patient

verbalize his
thoughts and to help
him identify the
problem

To let the patient

verbalize his
thoughts and to help

The patient can

verbalize his feelings

The patient can

identify the problem.

SN: cge po
ano pa po
ba?

(sad and
repetitive
movemen
t of legs)
P: noong
nasa
labas pa
ko, nag
memental
block ako
kapag
lumalabas
ako ng
bahay.
Naglalaka
d ako
tapos di
ko na
alam
papano
bumalik.
Basta
nawawala
ako sa
sarili ko.
(sadness,
repetitive
movemen
t of legs
and no

him identify the

problem

eye
contact)