Complaint Letter

March 6, 2015

Jeffery Samonte
Customer Relations
Ebay Philippines, Inc.
North Avenue, Quezon City
Dear E-bay Representative,
My name is Jennifer and I am writing to address you of the unsatisfactory service I have
received from your company. On March 1, 2015 I received a flower vase that I had ordered on
February 24, 2015. Upon arrival, the vase was completely shattered and was unable to be used.
Needless to say I was very disappointed when I found the vase that I have been waiting for over
two months was damaged beyond repair.
The 30 day warranty states that if the vase is defective in anyway, I can get a replacement
within the warranty period. I am prepared to send the damaged product to the return address on
the package and I would like your confirmation that by returning the product I will be able to
receive a new, undamaged vase in return. Thank you for your time.

Sincerely,

Jennifer R. Refuerzo