JEFFREY S.

MILLER
Nashville, TN 37115
jeffmiller@gmail.com
PROFESSIONAL SUMMARY
Management Professional with over 33 years of United States Army service with a history of performance excellence in the
areas of Human Resources, Administrative, Medical Administration and Project Management. Impeccable communication
skills and an unwavering dedication to the success of all endeavors and assignments. Strong ability to interact with a diverse
population of varying cultural and ethnic backgrounds with ease due to multiple overseas assignments and deployments.
Routinely relied upon for expertise, advice, leadership, guidance and management skills throughout a decorated career by
senior personnel and officials. Managed high volumes of personnel and ensured compliance with DOD regulations and
standards at every turn. Experience in creating professional presentations, lectures, lesson plans, and wellness resource
guides.

Possess a Secret DOD Security Clearance issued last on 11/07/2011.

Data/Operations Analysis
Records Management
Equal Employment
Opportunity Commission
(EEOC) Policies
Medical Review Boards
Superb Interpersonal Skills
Stress Management Skills

Training Principles
Effective Interviewing
Clear, Concise Communicator
Meticulous Attention to
Detail
Personnel In-Processing

Operations Management
Strategic
Planning/Implementation
Budget Reconciliation
Microsoft Office Suite
Personnel Management,
Tracking, & Tasking

EDUCATION & TRAINING

Kaplan University, Cedar Falls, Iowa; Graduate 05/2015
Bachelor of Science in Health & Wellness
Campbell University, Buies Creek, NC; 1998
Associate of Arts in General Education
Military Training

Command Sergeant Major Development, 2012

Army Management Staff College AMSC

Leadership Symposium, 2008

Healthcare Executives Short Course, 2007

CSM Force Management, 2005

Brigade/Battalion Commanders and Command

Sergeants Major, 2004

Equal Opportunity Workshop, 2003

Medical Command Sergeant Majors Course, 2001

Medical Plans and Operations Course, 2001

Plan Operations and Intelligence Course, 2001

Joint Services Symposium, 1998

Emergency Medical Technician, 1997

DOD Security Institute Course, 1996
Primary Instructor for the Emergency Medical
Technician Refresher Course, 1993
Professional Supervision Skills Course, 1992
Small Group Instruction Training Course, 1991
Special Operations Medical Sergeant, 1988
Operation Awareness Alcohol/Drug Abuse Course,
1987
Special Forces Medical Sergeant, 1987
United States Air Force Airlift Planner, 1985
Advanced Leader Course, 1985

WORK EXPERIENCE
OsteoStrong, Murfreesboro, TN
Manager

06/2015 Present

Manage, plan, and coordinate all business operations to achieve corporate goals
Plan, schedule, and coordinate briefings, seminars, and outreach opportunities for the company
Consult with various professionals to coordinate and provide medical services for patients and customers
Provide assistance and guidance to corporate office regarding opportunities to expand services and
increase memberships
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Develop and implement business plan for profitability

Evaluate the effectiveness of marketing program and recommend improvements
Develop strategies to improve overall quality and productivity
Address customer inquiries promptly and professionally to ensure customer satisfaction
Identify business opportunities with new and existing customers

United States Army, West Point, NY

04/2012 01/2015
Command Sergeant Major

Planned, coordinated, implemented, directed and supervised the daily activities of the West Point Health Service
Area (HSA) and the Warrior Transition Unit on all matters pertaining to readiness for staff comprised of over 1,100
Officers, Enlisted Soldiers and Civilian support personnel in direct support of a beneficiary population in excess of
35,000.

Received, reviewed, modified and submitted all administrative actions ensuring compliance with government and
Department of Defense rules, regulations and policies. Coordinated, interpreted and enforced all regulations, policies
and human relations programs to ensure understanding and compliance by all personnel.

Due to diligent management of the Department of the Armys (DA) annual retention goals for 2013, exceeded all
DA and Medical Command (MEDCOM) reenlistment objectives by more than 117%. Ensured the strict adherence
by personnel to the Armys Sexual Harassment/Assault Response and Prevention (SHARP) program resulting in a
zero tolerance environment for all personnel.
United States Army, Fort Bragg, NC
04/2010 04/2012
Command Sergeant Major

Directed, supervised and evaluated work activities of medical, nursing, technical, clerical, service, maintenance, and
other personnel comprised of over 4,500 staff members. Provided full-service management of a budget for
operations, supplies and facilities valued in excess of $300 million without policy violation or discrepancy.

Ensured the strategic management of training programs, continuing education updates and license updates to ensure
that personnel were in compliance with DOD regulations and policies as well as Joint Commission on Accreditation
of Healthcare Organizations (JCAHO) standards.

Commended for the planning, coordination, resourcing and hosting of what was considered the best Regional Senior
Leader Conference held at Fort Bragg. Managed the leadership and direction of 13 Brigades on Fort Bragg resulting
in top ranking in medical readiness with a maintained 98.84% readiness rating, the maximum that can be attained.
United States Army, Soto Cano Air Base, Honduras
06/2008 04/2010
Garrison Command Sergeant Major

Provided critical guidance, advice, assistance and recommendations on policies and actions relevant to all Service
Members, contractors and family members ensuring comprehension and compliance in all focus areas. Areas of
special concern included Barracks and Housing Management and Directorate of Public Works (DPW).

Worked in conjunction with civil engineers to design the first permanent dormitories in the Master Plan prioritizing
refurbishments to existing barracks resulting in the acquirement of 75 vacancies for temporary placement of
personnel.

Established administrative program policies and controls to ensure the full operability of a team comprised of over
29 personnel including Foreign Service Nationals.
United States Army, Fort McPherson, GA
03/2007 06/2008
Battalion Command Sergeant Major

Developed, applied and ensured compliance with policies and procedures for force development information
systems and subsystems. Analyzed and evaluated training requirements to determine what unit and individual
training were necessary for personnel training requirements.

Advised the Commander on daily planning and activities for enlisted matters to include, promotions, regulations,
military justice, and the daily operations of the company.
United States Army, Washington DC
12/2004 08/2006
Command Sergeant Major

Planned, coordinated and managed operations of the largest and most complex Medical Center and Medical Region
within the Army Medical Command at the NARMC/WRAMC facilities. Served as the Senior Enlisted Advisor to
the Commanding General as well as 20 state regions comprised of 11,000 personnel and an operational budget
valued in excess of $1 billion.

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Interfaced with multiple Military branches with Command Sergeant Majors and Sergeant Majors throughout the
region as well as the National Capital area to ensure cohesive operations of the Medical Command.

United States Army, Heidelberg, Germany

07/2003 11/2004
Brigade Command Sergeant Major

Managed a Medical Brigade comprised of six Medical Battalions and one Headquarters and Headquarters Company
with a total of over 1,987 personnel. Served as a guest speaker for the European Regional Medical Command Senior
NCO Conference.

Liaised with inter/outer agencies to ensure all objectives were synchronized, and all agencies were updated and
operating in synthesis to ensure all requirements were met or exceeded.
AWARDS
Legion of Merit Bronze Star Medal Meritorious Service Medal (7 th Award) Joint Service Commendation Medal Army
Commendation Medal Army Achievement Medal Navy and Marine Corps Achievement Medal Meritorious Unit Commendation
Army Good Conduct Medal (10th Award) National Defense Service Medal with Bronze Star National Defense Service Medal
Global War on Terrorism Expeditionary Medal Global War on Terrorism Service Medal Humanitarian Service Medal (2 nd Award)
Noncommissioned Officer Professional Development Ribbon (4th Award) Army Service Ribbon Overseas Ribbon (2nd Award)
United Nations Service Medal Multi-National Force and Observers Medal (2 nd Award) Special Forces Tab Combat Action Badge
Expert Field Medical Badge Master Parachutist Badge Military Free Fall Parachute Badge Air Assault Badge
Volunteer Service Award