LAURA SPEZIO

1000 Stone Place | Melrose, MA 02176

lauraspezio@gmail.com
(585) 613-2503

Professional Summary
A dynamic leader with a background in planning, researching, teaching, analytics, customer service, and management. Skilled communicator, who is highly
organized while completing tasks timely resulting in objectives being attained with high success. High energy and detail oriented bringing a positive attitude to
achieve overall objectives. Utilizes creativity bringing alternatives and dynamic approaches to accomplish goals and ultimately benefiting the organization.

Work Experience
Education First- Go Ahead Tours, Cambridge, Massachusetts

2015 - Present

Project Coordinator (January to Present)

Customer Relations Representative (August to January)

Collaborate with all departments in order to solve any issues that arise.

Optimize processes to increase effectiveness within the Customer Relations department.

Analyze daily call statistics; identify trends and potential areas of improvement.

Manage the customer relations inbox for all of Go Ahead Tours.

Consistently hit and exceeded recommended call stats, post-booking sales, and a superior level of quality customer service.

Volunteered to work with Office Management to enhance holiday drive community service opportunities and built relationships with Cambridge Upper school to
have a tutoring program with EF employees.

Teamed with upper management to plan incentive reward programs to increase productivity of employees while building team cohesiveness.

Fluent with Sales Force and Microsoft Office suite.

St. Rita School, Webster, New York

2013 - 2015

Fourth Grade Inclusion Teacher

Maintained constant, prompt, and concise communication to fellow colleagues, management, and parents.

Collaborated with colleagues in order to ensure best practices and to benefit the workplace.

Managed changing priorities to ensure maximum success.

Planned and researched meaningful instructional tools to teach fourth grade common core standards in the subject areas of mathematics, science, writing,
reading, and health.

Taught innovative lessons based on students individual needs and interests while incorporating differentiated instruction additionally co-teaching with other
education professionals.

Fluent with MS office, Smart Notebook program, and various intervention programs: Triumphs Reading Intervention and Earobics.

Skilled in identifying students with learning and behavioral challenges including implementing and developing Individualize Educational Plans and 504 Plans in
order to make meaningful accommodations to enable the student to be successful.

Instructed individual, small, and whole group lessons based on cognitive, affective, and behavioral objectives.

Tutored identified high-risk students for poor achievement by creating specific goals and plans to increase skills in their precise areas of need.

Coordinated and implemented a school wide program for bullying prevention program with a committee.

Camp Bay View, YMCA of Greater Rochester

2009 - 2014

Unit Manager (2012 2014)

Camp Counselor (2009 2011)

Managed and trained 75 employees while developing their skills and approach in the workplace.

Oversaw 250 childrens well-being and safety at the camp including counseling boys and girls ranging from entering kindergarten to 9th grade.

Developed and implemented a Progressive Improvement Plan to evaluate employees and provide meaningful feedback, goals, and specific areas of necessary
improvement.

Designed and directed all scheduling as well as responsible for ensuring a positive experience for all families.

Organized volunteer opportunities for both children and employees at local community organizations.

Mandated to report sensitive cases of abuse resulting in further investigation of compiled evidence provided to Child Protective Services.

Recognized as employee of the month.

Education
Le Moyne College | Syracuse, New York
Bachelors of Science in Psychology
Concentration: Dual Education and Special Education (2013)
3.35, Deans List

Professional Associations and Experiences

l Deans List Scholar l The National Honor Society of Leadership and Success l Upsilon Psi Chapter of Kappa Delta Pi Honor Society in Education
l Le Moyne Community Award l Al Sigl Council l Girls on the Run Coach l Westmoreland Community Center Tutor