Cooperation

High self confidence

1
Compete

2
Cooperate

3
Compromise

5
Avoid
Adapted from Blake & Mouton, 1964.

4
Adapt
Strongly cooperative behaviour

Question # 1
What values
do people have?

We often dont like in others what causes us

discomfort in ourselves, so self-awareness
is a key asset for a lifetime of effective
conflict management.
https://www.cpp.com/pdfs/CPP_Global_Human_Capital_Report_Workplace_Conflict.pdf

Further inspiration
https://www.teacherspayteachers.com/Product/Questions-to-discover-your-values-1329394

Question # 2
What is the purpose?

Further inspiration

https://www.teacherspayteachers.com/Product/What-is-your-purpose-1438787

Question # 3
What are the reasons
for the problem?

Get to the root of the problem.

Knowing the real issue at hand is the
only way to develop the right solution.
http://www.openforum.com/articles/5-strategies-for-managing-workplace-conflicts/

Collaborate when your objective is to learn.

Morgan, Gareth: Images of Organization, p. 201.

Ask each person to reflect on this question:

"What can I learn from this crisis?"

http://marshallgoldsmith.blogspot.com/2011/06/7-steps-to-stop-finger-pointing-in.html

Plan who speaks when

First, person A speaks 5 minutes, while person B listens.

Then person B speaks 5 minutes, while person A listens.

http://hbr.org/tip?date=052913

Each person explains how he/she understands

the problem / conflict.
The other person listens, repeats, and asks
questions to make sure that he/she understands.
Inspired by
http://www.mediatoradvokater.dk/mediation/hvordan-foregaar-det.html
https://www.linkedin.com/pulse/key-conflict-management-elad-levinson

Further inspiration
https://www.teacherspayteachers.com/Product/How-can-we-understand-the-problem-1531110
https://www.teacherspayteachers.com/Product/Listening-tips-1485898

Question # 4
What needs
does each of us have?

People enter negotiations assuming that

their preferences and priorities are identical
to their counterparts priorities.
http://www.gsb.stanford.edu/news/research/nir-halevey-how-do-you-resolve-conflict

Accept that conflict happens when people

work together.
Try to understand each persons needs.
https://hbr.org/2014/06/signs-youre-being-passive-aggressive/

To negotiate constructively, learn about

and understand the needs / interests of
yourself and the other person.
Kofman, Fred: Conscious Business, p. 172.
http://blogs.hbr.org/2014/06/when-and-how-to-let-a-conflict-go/
http://www.css.ethz.ch/publications/Mediating-Islam-web.pdf

http://cultureofempathy.com/references/Experts/Marshall-Rosenberg-Quotes.htm

Further inspiration
https://www.teacherspayteachers.com/Product/Needs-that-people-have-1530997

Question # 5
What ideas do we have?

To negotiate constructively, create new solutions

with the other person.

Kofman, Fred: Conscious Business, p. 172.

If everyone is going to feel satisfied with the

resolution, it will help if everyone has had fair input
in generating solutions.

Brainstorm possible solutions, and be open

to all ideas.
http://www.mindtools.com/pages/article/newLDR_81.htm

Further inspiration
https://www.teacherspayteachers.com/Product/Brainstorming-the-SCAMPER-method-1452356

Question # 6
How can we find the best ideas?

Further inspiration
https://www.teacherspayteachers.com/Product/Six-thinking-hats-1455136