Management Mid-Term:

Chapters 1-3: (Kara)

Chapter 1:
1. ______ is the attainment of organizational goals in an effective and
efficient manner through planning, organizing,leading, and controlling
organizational behavior.
Management
2. ___________ is a manager's ability to work with and through other people and to
work effectively as part of a group.
Human Skills
3. a ________ manager is responsible for a temporary work project that invovles the
participation of people from various functions and levels of the organization and perhaps
outside of the company as well.
A. First Line Managers
B. Top Managers
C. Project Managers
D. Middle Managers
C
4. What type of decisional manager role initiates improvement projects, identifies new
ideas, and delegates idea responsibility to others?
a. Entrepreneur
b. Negotiator
c. Disturbance Handler
d. Resource Allocator
A
5. Becoming a new manager requires a shift in thinking from becoming an individual
performer to playing an independent role of coordinating and developing others.
true

Chapter 2:

1. _______ forces pertain to the availability of production, and distribution of

resources in a society.

a.
b.
c.
d.

Social Forces
Economic Forces
Political Forces
System Forces
B
2. _________ emphasizes scientifically determined jobs and management practices as
the way the improve efficiency and labor productivity.
Scientific management
3. Which approach emphasizes management on an impersonal,rational basis through
elements such as clearly defined authority and responsibility, formal bookkeeping, and
separation of management and ownership?
a. Administrative Principles Approach
b. Behavioral Sciences Approach
c. Manager Approach
d. Bureaucratic Organizations Approach
D
4. When managers think systematically and understand subsystem interdependence
and synergy, they can get a better handle on managing in a complex environment.
True
5. The newest big technology is __________ which refers to technologies, skills, and
the process for searching and examining massive, complex sets of data that traditional
data processing applications cannot handle to uncover hidden patterns and correlations.
Big Data Analytics

Chapter 3:
1. ________ provide the raw materials to the organization uses to produce
its output.
a. customers
b. suppliers
c. competitors
d. labor market
B
2. Which dimension is NOT in the general environment?
a. international
b. natural
c. labor market
d. economic
C
3. __________ links to and coordinates the organization with key elements in the
external environment.

 Boundary spanning
4. ___________ culture is suited to organizations concerned with serving specific
customers in the external environment, but without the intense need for flexibility and
rapid range.
Achievement
5. a cultural leader defines and uses signals and symbols to influence corporate culture.
True

Chapters 4-6: (Harout)

Chapter 4:
1. This dimension of global mindset means knowing about the global environment
and global business, mentally understanding how cultures differ, and having the ability to
interpret complex global changes.
A. Social
B. Cognitive
C. Licensing
D. Psychological
B
2. _________ refers to the extent to which trade and investments, information, social and
cultural ideas, and political cooperation flow between countries.
Globalization
3. _______________ is a rising power in software design, precision engineering, and
services.
India
4. Roughly how much of Brazils economy is represented by by consumer spending
A. 25%
B. 40%
C. 60%
D. 74%
C
5. True or False: The bottom of the pyramid (BOP) concept proposes that corporations can
alleviate poverty and other social ills, as well as make significant profits, by selling to the worlds
poorest people.
True

Chapter 5:

1. This approach sidesteps debates about what is right, good, or just and bases
decisions on prevailing standards of the profession and the larger society, taking
interests of all stakeholders into account.
A. Individualism approach
B. Utilitarian approach
C. Moral-rights approach
D. Practical Approach
D
2. This refers to measuring an organizations social performance, its environmental
performance, and its financial performance.
A. Code of ethics
B. Triple bottom line
C. Sustainability
D. Corporate social responsibility
B
3. True or False: Stakeholder mapping provides a systematic way to identify the
expectations, needs, importance, and relative power of various stakeholders, which may change
over time.
True
4. ____________ argues that individuals should be compensated for the cost of their
injuries by the party responsible.
Compensatory justice
5. At level two of moral development, called the ____________, people learn to conform to
the expectations of good behavior as defined by colleagues, family, friends, and society.
Conventional level

Chapter 6:
1. A ___________ is defined as someone actively involved in setting up a business
they will own or co-own; this business has not paid salaries, wages, or any other
payments to the owners for more than three months.
Nascent entrepreneur
2. True or False: In the United States, small businesses represent about half the privatesector economy and 99 percent of all businesses.
True

3. The process of initiating a business venture, organizing the necessary resources,

assuming the associated risks, and enjoying the rewards
A.
B.
C.
D.

Equity financing
Debt financing
Locus of control
Entrepreneurship
D

4.
focuses primarily on creating social value by providing solutions to social
problems, with a secondary purpose of generating profit and returns.
Social entrepreneurship
5. A way of raising capital by receiving small amounts of money from a large number of
investors, usually through social media and the Internet
A.
B.
C.
D.

Crowdfunding
Partnership
Franchising

Licensing
A

Chapters 7-9: (Olivia) (The correct answer is bulleted underneath the question)
Chapter 7:
2. Of the four management functions, which is considered the most fundamental?
E. Planning
F. Organizing
G. Leading
H. Controlling
I. Introduction
A.
2. A _________ is a desired future circumstance or condition that the organization attempts
to realize.

Goal
3. The four levels of Goals and Plans are?
True or False: Mission Statement, Strategic Goals/Plans, Tactical Goals/Plans,
Operational Goals/Plans

4. The Organizational Planning Process consists of ?

True

A. Develop the plan, Make a mission statement, Plan operations,

Execute the plan, Set goals
B. Develop a the plan, Translate the plan, Plan operations, Execute
the plan, Monitor and learn
C. Make a mission statement, develop the plan, Make strategic
goals, Monitor and learn, Set effective goals
D. Make a mission statement, Set operational goals, Plan operations,
Execute the plan, Monitor and learn
B.
5. _______________ assess what is important to the organization and how well the
organization is progressing toward attaining its strategic goal.
Key performance indicators (KPIs)

Chapter 8:
2. What refers to the set of decisions and actions used to formulate and execute
strategies that will provide a competitively superior fit between the organization and its
environment so as to achieve organizational goals?
A.Competitive advantage
B.Core competence
C.Strategic Management
D.Strategy formulation
E.Globalization strategy
C.
2. What does SWOT stand for?
A.
B.
C.
D.
E.

Strengths, Weaknesses, Opportunities, Threats

Super, Weakness, Optimistic, Threats
Strengths, Worries, Opportunities, Threats
Strengths, Weaknesses, Optimistic, Threats
Stressed, Weaknesses, Opportunities, Timing
A.

3. Porters five forces affecting industry competition are?

True or False: Potential New Entrants, Bargaining power of buyers, Bargaining power of
suppliers, Threat of substitute products, Rivalry among competitors
True
4. When an organization chooses a ____________, it means that product design and
advertising strategies are standardized throughout the world.
Globalization
Strategy

5. Visible leadership, Clear roles and accountability, Human resources and Candid
Communication are ____________.
Tools for putting
strategy into action

Chapter 9:
2. ___________, involve situations that have occurred often enough to enable
decision rules to be developed and applied in the future.
Programmed
Decisions
2. True or False: The political model of decision making is based on rational economic
assumptions and manager beliefs about what ideal decision making should be.
False, Classical
Model
3. What are the three decision-making models?
E. Intuition model, Coalition model, classical model
F. Classical model, Intuition model, Political model
G. Political model, Classical model, Satisficing model
H. Classical model, Administrative model, Political
model
I. Administrative model, Political model, Coalition
model
D.
4. True or False: The six steps in the decision-making process are: recognition of decision
requirement, Diagnosis and analysis of causes, development of alternatives, selection of
desired alternative, Implementation of chosen alternative and Evaluation and feedback.
True
5. Why do managers make bad decisions?
E. Being influenced by initial impression
F. Justifying past decisions
G. Seeing what you want to see
H. Being influenced by emotions
I. all of the above

E.

Chapter 1-3 extra questions

1. _______ skills are the understanding of and proficiency in the performance of
specific tasks.
a. technical skills
b. human skills

c. conceptual skills
d. interpersonal skills
A
2. Manager identity performs specific tasks.
False
3. the classical perspective took a rational , scientific approach to management and sought
to turn organizations into efficient operating machines.
True
4. which is NOT one of the subsets of management science?
a. operations research
b. information technology
c. operations management
d. quants
D
5. A merger is a strategic alliance or program by two or more organizations.
False