Application 2.

0 Training
Instructional Plan Presentation
Amanda Buckley
CUR/516
8/28/2015
Keith Bennett

Why Training is Needed:

Old application will be retired
New application was designed to
Improve efficiency and decrease processing time

Training needed because

Employee must be able to assist students
Answer potential students questions correctly

Audience
All enrollment representatives
Start with Beta team before full roll-out

Enrollment Managers
Must be able to answer questions

Delivery/Time
8 hour training session
Self-paced pre-work
Web-ex virtual classroom
Need a facilitator

Individual quiz

Course Description

Direct application process from inquiry to registration

Answer questions from potential student
Help students make application corrections
Process in a timely manor for University admissions

Learning Goals and Outcomes

Learn differences between new and old application
Use the application mock site resource

How to process enrollment steps

Demonstrate understanding of enrollment phases for efficient processing

Answer potential student questions

90% satisfaction rate

Training Requirements
Mock Application

Web-ex

Quiz

Instruction used

-self paced
-individual

-facilitator needed
-role-playing
-Q and A session

-self paced
-individual

Technology

-practice application via

computer

-internet and phone

computer based
conference (includes
screen sharing,
document sharing, and
instant messaging)

-portal to quiz on
computer

Timeline
Development

Training

Day 1-30: Develop application

Day 31-33: Prepare material

Day 34-35: Presentation to directors
Day 36-40: Incorporate feedback
Day 41-43: Train facilitators
Day 44-47: Activate training session

Day 48-55: Launch mock application

Day 56-60: Web-ex training
Day 61-66: Complete quiz
Day 67+: Launch live application

Communication Process
Mass email invite
First managers then beta enrollment teams

Registration through staff training center

Managers report when staff enrolled and completed training
Complete beta process
Entire department training

Assessing Learning
Interactive mock application
First hand experience

Web-ex training
real-life scenarios

Individual assessment
Prove understanding of material

One-on-One interview with manager

Rational
Course Description & Goal
Employees are able to assist in
application process
Goal: learn differences between
applications

Objective: use resources to

demonstrate differences

Corresponding Assignment
Pre-work of completing mock
application site
Experience application first hand

Rational
Course Description & Goal
Employees will correctly process
application
Goal: learn enrollment steps

Objective: efficiently process

application

Corresponding Assignment
Web-ex virtual training
Teach application phases
Role-playing
Q & A session

Mock application
Practice processing an application

Rational
Course Description & Goal
How to correctly advise potential
students
Goal: answer customer service
questions

Objective: 90% satisfaction rate

Corresponding Assignment
Mock application
Experience frustrations

Q & A session
Problem solve common problems

Individual quiz

Feedback Process
Summative testing
How did employees score on the quiz?

Survey beta participants

Did desired outcome match what they learned?

Facilitator interview
Was the pre-work successful in preparing for web-ex session?

Evaluation of Data
Review employee calls
Was the employee able to problem solve?
90% satisfaction rate reached?

Analyze quiz scores

What was the average score?
Was the employee able to answer the questions correctly?