Ellie Burke

3169 Maple Villa

Grand Rapids, MI 49508

Phone: 616-264-8058

EllieDowney@gmail.com

Seasoned administrative assistant in the healthcare field and volunteer.

Skills and Attributes

Strong Customer Service

Multitasker and Organized

Positive Team Member

Task-Oriented

Relationship Builder

Self-Starter

______________________________________________________________
Professional Experience
SPECTRUM HEALTH
APRIL 2016-PRESENT
ADMINISTRATIVE ASSISTANT
SUPPORTING THE WORK OF DIRECTORS IN INFORMATION SERVICES
Provide calendar support for three directors using Microsoft Outlook
Schedule, cater and support meetings
Process reports, payroll, reimbursements, travel arrangements
HELEN DEVOS CHILDRENS HOSPITAL
NOV 2014-APRIL 2016
ADMINISTRATIVE SECRETARY
SUPPORT SURGICAL SERVICES MANAGERS AND EMPLOYEES TO ENSURE SAFE AND EFFICIENT PATIENT EXPERIENCE
Schedule meetings for managers and physicians and coordinate catering, room set up, meeting minutes
Handle bi-weekly payroll for all of HDVCH Surgical Services and Butterworth Sterile Processing
Data entry for Spectrum Health Sterilization
Provide day-to-day administrative tasks for managers and department

SPECTRUM HEALTH
PATIENT ACCESS REPRESENTATIVE II

MAY 2014-NOV 2014

COLLABORATE WITH CLINICAL AND ADMINISTRATIVE STAFF TO BRING EXCEPTIONAL SERVICE TO PATIENTS

Greet and register new and returning Spectrum patients

Strive to maintain smooth and consistent standards to patients
Work with various departments to coordinate patient treatment

BRENNAN FAMILY & COSMETIC DENTISTRY

ADMINISTRATIVE ASSISTANT

2011-May 2014

Create a warm and family-like atmosphere while maintaining excellent business and clinical standards
Greet and register new and returning patients
Verify patient insurance, referrals, scheduling, payments, multi-line telephone system
Maintain webpage, business social media and blog
Back office duties including assisting doctor when needed, sterilization

SNAP FITNESS
Ellie Burke Resume
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PERSONAL TRAINER/GROUP EXERCISE INSTRUCTOR

2009-Present

Acclimate new and returning members to both the fitness facility and a healthy way of life
Identify client strengths and weaknesses to ensure successful programming
Design and implement personalized fitness programs
Lead various group exercise classes for all ages and backgrounds
Inspire, educate and motivate members to live a healthier lifestyle

SELF EMPLOYED
FITNESS PROFESSIONAL

2008-2010

Using home-based fitness specializing in post natal mothers and senior fitness
Attract and maintain new fitness clients
Design and implement personalized fitness programs
Track performance including BMI, cardio and strength testing
DR. JEFFREY LINDHOUT
DENTAL/ADMINISTRATIVE ASSISTANT

2006-2008

Various duties in a dental office including direct patient care as well as business responsibilities
Greeted and registered patients
Assisted doctor with surgical procedures
Patient pre and post op including necessary radiographs, post op instructions and follow up care

Education/Training
Grand Rapids Community College, Deans List
Ivy Tech Community College 2006-2008
ACE Certified Personal Trainer 2010
Certified Group, Pilates, Silver Sneakers and Spinning Instructor

Technology
Software:

MS Office (Word, Excel, Outlook), Cerner, Epic, Eshare Rad,

Eaglesoft, Dentrix

Civic Involvements and Professional Groups

Volunteer | Crashs Landing Cat Rescue
Volunteer | Give Kids a Smile
Board Member | Fusion Cycling Team

References
Ellie Burke Resume
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Amanda Fox, Nurse Manager, Helen DeVos Children's Hospital

(616) 366-3033, Amanda.fox@helendevoschildrens.org
Tammy Garrett, Patient Access Supervisor, Spectrum Health
(616) 267-0134, Tammy.garrett@spectrumhealth.org

Kim VonKaenel, General Manager/Owner, Snap Fitness Spring Lake

(616) 301-5500, Kimvonkaenel@yahoo.com

Ellie Burke Resume

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