Study Guide for Test #3

Chapter 7
Nonverbal communication definition
Kinesics
Emblems
Illustrators
Regulators
Affect displays
Adaptors
Facial expression
Time
Proximity (Spatial zones)
Territory
Touch
Vocal cues
Dermal Code*
Chemical Code*
Physical Code*
Artifactual Code*
Cultural Space*
Chapter 8
The definition of conflict
Conflict myths
Conflict metaphors*
Various types of conflict*
Simple, pseudo, instrumental, expressive, ego conflict
Analyzing and managing your conflict (journal)
TRIP goals*
Styles of conflict
Power definition
Various types of power (text)
RICE*
A relational theory of power*
Communicating with prickly people.
Conflict management skills
Handouts:
The goals of each phase*
*This topic is from lecture and is not in the text