Академический Документы
Профессиональный Документы
Культура Документы
www.sap.com
TABLE OF CONTENTS
List of Abbreviations Used ............................................................................................................................. 3
TOOLS FOR ERROR ANALYSIS .................................................................................................................... 4
Deleting Caches ............................................................................................................................................... 4
Fiori Launchpad Intent Resolution Analyzer ................................................................................................ 4
Fiori Content Check......................................................................................................................................... 4
Catalog Consistency Check in FLPD............................................................................................................. 5
FIORI APP CANNOT BE OPENED .................................................................................................................. 6
Issue Description ............................................................................................................................................. 6
Issue Analysis & Resolution .......................................................................................................................... 6
ERROR SERVICE FAILED IN APP .............................................................................................................. 8
Issue Description ............................................................................................................................................. 8
Issue Analysis & Resolution .......................................................................................................................... 8
WEB-DYNPRO/HTMLGUI APP CANNOT BE STARTED ............................................................................... 8
Issue Description ............................................................................................................................................. 8
Issue Analysis & Resolution .......................................................................................................................... 8
NEW APP IN CATALOG DOES NOT APPEAR ON THE LAUNCHPAD ...................................................... 10
Issue Description ........................................................................................................................................... 10
Possible root causes ..................................................................................................................................... 10
Issue Analysis & Resolution ........................................................................................................................ 10
STRANGE EFFECTS WHEN EDITING FIORI-CONTENT ............................................................................. 12
Issue Description ........................................................................................................................................... 12
Issue Resolution ............................................................................................................................................ 12
CHIP INSTANCE NOT FOUND OR PARTIALLY SAVED OBJECTS ........................................................... 12
Issue Description ........................................................................................................................................... 12
Issue Resolution ............................................................................................................................................ 12
NO OR TOO LITTLE DATA IS SHOWN IN THE APP ................................................................................... 13
Issue Description ........................................................................................................................................... 13
Issue Analysis & Resolution ........................................................................................................................ 13
ODATA-SERVICE OF FACTSHEETS CANNOT BE ACTIVATED................................................................ 14
Issue Description ........................................................................................................................................... 14
Issue Resolution ............................................................................................................................................ 14
HOW TO IMPROVE TICKET PROCESSING TIME ....................................................................................... 14
This document shall provide you some guidance on how to resolve issues related to SAP Fiori
content and starting apps.
List of Abbreviations Used
FLP
FLPD
CONF
CUST
FLIA
FLC
SADL
SFIN
Fiori Launchpad
Fiori Launchpad Designer
Configuration mode of the Fiori Launchpad Designer
Customizing mode of the Fiori Launchpad Designer
Fiori Launchpad Intent Resolution Analyzer
Fiori Launchpad Content Check
Service Adaption Definition Language
SAP S/4HANA Finance, On-Premise Edition
Most issues that occur are related to cached content that should be deleted. That is why its
important for you to regularly delete the cache, especially after the application of support
packages.
If the problem is related to customer-defined content that isnt working as expected, there are a couple of
tools to check the content for consistency.
In the rest of this document, there are references to the following tools:
Deleting Caches
Basically, there are 3 caches involved where a deletion could solve the problem:
1. Delete the Fiori content caches using the /UI2/INVALIDATE_GLOBAL_CACHES report.
2. Delete the browser cache using the respective function in the browser, for example, for Internet
Explorer: Internet Options -> General -> Browser History -> Delete
3. Delete the Metadata Cache on the Gateway-Server (only relevant after import of support packages).
To do so, make settings in the Clear Cache Customizing activity in the IMG (SPRO transaction)
under SAP Netweaver -> Gateway -> OData Channel -> Administration -> Cache Settings ->
Metadata -> Clear Cache.
Fiori Launchpad Intent Resolution Analyzer
The Fiori Launchpad Intent Resolution Analyzer (FLIA) can help you to find out if an intent (combination of
semantic object and action) can be resolved. The FLIA also allows you to check the intent for a dedicated
device type for configuration, customizing, and personalization.
The Fiori Intent Analyzer can be started with the /UI2/FLIA transaction code.
Fiori Content Check
The Fiori Launchpad Content Check (FLC) helps you to analyze your catalogs for potential issues such as
unresolvable intents or tiles without mappings. The FLC can also be restricted to either configuration,
customizing, or personalization. The following example shows the check results for a catalog that contains a
tile but no mapping:
Within the Launchpad, search for the application where the application-alias matches the one
entered in the target mapping.
Here in the example its SetControllingArea.
3. Check if the user has a role assigned that points to the catalog that includes the target mapping.
Important to understand is that if a role points to groups with, for example, 10 apps coming from
different catalogs, it is decisive to have both catalogs in that role. If one catalog is missing, all apps
coming from the missing catalog are automatically hidden.
4. Check if there is a customizing layer for the catalog.
If the catalog was changed in the designer in CUST-mode, a layer is created that hides new apps
coming into the catalog in CONF-mode.
To check if such a layer exists, use the Fiori Launchpad content check (/UI2/FLC transaction).
Use the report first with the setting for Configuration. If the report does not report any error for
the app that causes the problems, run it for Customizing.
Call the FLPD in CUST-mode (URL extension scope=CUST). Catalogs that differ between the
customizing and configuration layers are marked with a red icon.
10
To delete the customizing layer, while you are in the customizing mode (!), drag the catalog to
the trash bin area. Then refresh the browser.
Hint: You can easily identify in which mode you are by checking the upper right corner: Client:
ALL means configuration mode, a dedicated client Client: ??? means customizing mode.
11
12
13
Issue Resolution
1. Log on to the backend and start the ESH_TEST_SEARCH transaction.
2. Enter the corresponding connector (for example, DBOM1_H, as shown in the screenshot of the
error message above) as object type and run the report (F8) or check the connector.
3. In case of an error stating that there are no search connectors for selected scope, activate the
corresponding search connector in the backend.
HOW TO IMPROVE TICKET PROCESSING TIME
To speed up the processing time of tickets, try these quick fixes:
Use the correct component.
To find the correct component for creating tickets, please check the app information in the SAP Fiori
apps reference library. Heres an example:
Always provide the backend system information and gateway system (if a local gateway is not used)
14
o
o
15
www.sap.com