Brian Phillips, PMP

Dallas/Fort Worth Area 75201

312-925-0692 | phillipsbl@sbcglobal.net | LinkedIn Profile

Summary
Director of Applications Development and Operations with 10+ year history of successfully leading enterprise
projects in the health care insurance industry.

Focused on enterprise-based application development and deployment that drive business growth.
World class expertise understanding business requirements and translating them into robust, secure, and
scalable applications.
Negotiate within and across business lines on project strategy, functional impact, and deliverables.
Drive and lead full software development, systems integration, and process improvement project lifecycles
including solution design, change management, and deployment.
Build and maintain strong, trusting, and long-term client relations by promoting an atmosphere of
partnership, demonstrating flexibility in finding solutions, and recommending best practices.

PMP (2016) | ITIL | SLA | SQL | Agile | Third-party Vendor Relationships | Solution Design and Delivery
Staff Development | User-Facing Applications | Complex System Integrations | Strategy and Planning
SDLC | Systems Development Life Cycle | Production Support | Customer Focused | Project Planning

Career Chronology
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma, and Texas (HCSC)
Director of Applications Dev and Operations
(6/201211/2015)
Led Information Technology Group (ITG), supervising 80 staff and 4 direct report managers while concurrently
taking ownership of application development projects.
Partnered with customer service, sales, and marketing customers to build 1- to 2-year strategies.
Consistently delivered application development projects on time, on budget, with minimal defects, that satisfied
customer expectations.
Supported 6,000 end users and maintained membership information for 20M+ active and cancelled members
through companys enterprise group membership system at an average of 99.9% up time.
Drove corporate adoption of enterprise data service from 2 applications to 38 and provided access to
membership information through Java portlet-based UI.
Established entry of company into retail market for Affordable Care Act (ACA), managing a project budget of
$200M and almost 1,000 IT resources.
Developed and implemented a strategy to pool resources from 2 developer groups (Java and COBOL) that
decreased staffing by 40% and maintained customer delivery expectations.
Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma, and Texas (HCSC)
Sr. Manager of Applications Dev and Operations
(12/20066/2012)
Managed 3 direct reports and 50 staff across 3 teams arranged in both line and matrix structures.
Developed 6-month to 1-year team operation plans in alignment with core business strategies.
Supervised and mentored geographically diverse, cross-functional teams across USA and India.
Created 2 successful campaigns and automated the voting process reducing selection process from 5 days to 2
days for awards committee that recognized best IT performers.
Successfully led the implementation of high profile client Boeing, which impacted membership, claims,
customer service, and other enterprise applications.
Creation of first enterprise service utilizing organizations new SOA standards in conjunction with enterprise
architects.
Played key leadership role in creation of HCSC Operational Data Store, including all data architecture and
interface design.

Blue Cross Blue Shield of Illinois, Montana, New Mexico, Oklahoma, and Texas (HCSC)
Manager Applications Dev and Operations

(5/200312/2006)

Supervisor Applications Development

(1/20005/2003)

Lead Analyst/Team Lead

(9/19951/2000)
Managed teams of various sizes from 5 to 30 FTEs.
IT project manager to review process and ultimately outsource ID card production to a vendor saving millions
of dollars a year and reducing support.
Member of management team that delivered a new change management and development methodology based
on CMMi to solidify project governance.
IT project manager on the implementation of a XML schema for customer integration.
Successfully led multiple major projects to completion on time and within budget while producing very satisfied
clients, and maintaining project delivery of portfolio expectations.
As supervisor, tasked with turnaround of 2 additional teamsEligibility and Reverse Eligibility.
IT manager for Companys largest national accounts such as Kraft Foods and Northrop Grumman, developing
data input channels for automated eligibility process.
Delivered new standardized process for third-party vendors and PBM organizations data transmission channels
for reverse-eligibility process.
Increased automated eligibility adoption from 200 to 500 customers.
Successfully led the implementation of HIPAA 834 benefits enrollment and maintenance transaction standards
for over 200 customers.
Performed systems analysis, coded and led teams that supported billing and accounts receivable.

Earlier Career
Kemper Financial Services
Systems Analyst
Integral member of Corporate Systems Team that supported 15+ financial production systems. Utilized mainframe
programming and relational database technologies. Served as lead analyst and developer on a project that
developed a custom real estate tracking system.
AGS Information Services
Consultant
Served multiple clients utilizing mainframe programming languages and relational databases plus PC based
database software.

Education
Project Management Institute (PMI)
Project Management Professional Certification (PMP) 1909643

Purdue University
BSBachelor of Science, Computer Information Systems (Programming, Analysis, and Design)
AASAssociate of Applied Science, Business (Supervision)

Technologies and Software

Java| J2EE | WebSphere | JSON | Ext JS | MagnaX | CA Datacom | Visual Basic | VSAM | CA Ideal
.Net | PowerBuilder | DB2 | SQL Server | DataEase | NDM | FTP | Finalist | Eztrieve | COBOL | CICSMS MS Office
|MS Access | MS Project | Word Perfect | Data Mapping | CA Service Desk
Visio | PaperFree | Finalist | Lotus Notes | CA Clarity | HP Application Lifecycle Management