Troubleshoot Multiple Running Gai Processes in OMC VMS

ssh 10.4.8.
80
Username: omcadm
Password: tecno3hcptind
First make sure you only have 2 running gai process
-------------------------------------------------------------------How to troubleshoot:
omcadm@vmsjkt1:/opt/omc/mms/etc> ps -ef | grep gai
omcadm 3135 1 0 14:58:44 ?
0:00 /opt/omc/mms/bin/mms_gai -fgai.2.ini
omcadm 3136 1 0 14:58:44 ?
If not, please restart OMC VMS
----------------------------------------omcadm@vmsjkt1:/home/omcadm> ps -ef | grep gai
omcadm 14504 6256 0 13:43:10 ?
omcadm 16277 6256 0 13:54:03 ?
omcadm 15852 6256 0 13:51:02 ?
omcadm 16276 6256 0 13:54:03 ?
omcadm 14544 6256 0 13:43:41 ?
omcadm 15854 6256 0 13:51:02 ?
omcadm 15853 6256 0 13:51:02 ?
omcadm 6256 1 0 Nov 03 ?
omcadm 16278 6256 0 13:54:03 ?
omcadm 6259 1 0 Nov 03 ?
omcadm 14505 6256 0 13:43:10 ?
omcadm 16279 6256 0 13:54:03 ?
omcadm 15100 6256 0 13:48:01 ?
omcadm 14417 6256 0 13:42:39 ?
omcadm 15099 6256 0 13:48:01 ?
omcadm 15855 6256 0 13:51:02 ?
do the following
---------------------There must be only two gai services running, if there are to many gai services running, kill all gai
services, step to kill:
- ps -ef | grep gai
- copy process to microsoft xl
- text delimited - space
- copy the pid column and paste special with transpose
- copy the transpose pid to notepad
- between pid there will be tab
- copy the tab
- edit - replace with space
- replace all
- kill -9 (copy all pid from notepad)
omcadm@vmsjkt1:/opt/omc/mms/etc> STOPOMC
The OMP v7.4a02 is going down. Please wait.
Making backup of usage log file /opt/omc/log/omp_usage.log
Making backup of error log file /opt/omc/log/omp_error.log
Stopping the Transaction Processing Manager...
/opt/omc/rc/shutdown/K10_omp_jlogreader: kill: no such process
Stopping MMS OMC ...
The MMS OMC v7.4a02 is going down. Please wait.
Stopping dbcron process...
Stopping MMS O&M link handler processes (pid= 13220).
Stopping O&M mms_clogd process.
Shutting down GAI.
Stopping MMS OMC generic clog daemon process.
Shutting down LPASERVER and LPACLIENT.
Stopping file server process.
Stopping O&M calldata process.
Stopping O&M parser process.
Stopping O&M server process.
Queue RSPQ removed.
Queue CMDQ removed.
Queue RFOQ removed.
Queue RFRQ removed.
Queue PTMQ removed.
Queue CALQ removed.
Queue SUBQ removed.
/opt/omc/mms/rc/shutdown/K99_iflayer_down: /opt/SUNWconn/bin/iflayer command not
found!
=========================
OMC watchdog shutdown:
=========================
Watchdog process SHUTDOWN message sent.
=========================
OMC access server shutdown:
=========================
Access server SHUTDOWN Message sent.
/opt/omc/rc/shutdown/K93_omp_clogman: Killing , will wait for 5 sec for shutdown
/opt/omc/rc/shutdown/K93_omp_clogman: 13367 has left the building
Log LOGS removed.
Queue ACCQ removed.
Queue LOGQ removed.
Queue MONQ removed.
Queue ANMQ removed.
Queue SUBI removed.
Queue SUBO removed.
Stopping Alarm Monitor
Stopping Status Monitor
wip_subproxy not started because omp.ini WIP.ACTIVATE_EMS_PROVISIONING=FALSE
omcadm@vmsjkt1:/opt/omc/mms/etc> isql Usa

Password: tecnomen
1>
2>
3> shutdown SYB_BACKUP
4> go
Backup Server: 3.48.1.1: The Backup Server will go down immediately.
Terminating sessions.
1> shutdown with nowait
2> go
Server SHUTDOWN by request.
The SQL Server is terminating this process.
CT-LIBRARY error:
ct_results(): network packet layer: internal net library error: Net-Library operation
terminated due to disconnect
CT-LIBRARY error:
ct_cancel(): network packet layer: internal net library error: Net-Library operation
terminated due to disconnect
omcadm@vmsjkt1:/opt/omc/mms/etc> su
Password: tecno3hcpt
#
#
# bash
# init 6
After restart enter JMR2 10.4.8.49 and do the following
-------------------------------------------------------------------------After restart OMC, to test connectivity please use
[jinny@C0901JMR02 ~]$ ping 10.4.8.80
PING 10.4.8.80 (10.4.8.80) 56(84) bytes of data.
64 bytes from 10.4.8.80: icmp_seq=1 ttl=255 time=2.57 ms
from JMR2@10.4.8.51
If you ssh to VMS 10.4.8.80 there is error regarding username & password, please closed your
session puty or securecrt. Re-open and try again
Open ssh connection to VMS, it will takes some time
--------------------------------------------------------------------omcadm@vmsjkt1:/home/omcadm> tail -f /opt/sybase/install/errorlog
00:00000:00001:2013/09/12 14:56:13.90 server Redo pass of recovery has processed 10456
committed and 0 aborted transactions.
00:00000:00001:2013/09/12 14:56:27.94 server Checking external objects.
00:00000:00001:2013/09/12 14:56:27.96 server The transaction log in the database 'mmsdb'
will use I/O size of 2 Kb.
00:00000:00001:2013/09/12 14:56:28.28 server Database 'mmsdb' is now online.
00:00000:00001:2013/09/12 14:56:28.32 server

00:00000:00001:2013/09/12 14:56:28.32 server
00:00000:00001:2013/09/12 14:56:28.32 server
00:00000:00001:2013/09/12 14:56:28.32 server
00:00000:00001:2013/09/12 14:56:28.32 server
00:00000:00001:2013/09/12 14:56:28.43 kernel
attention
^C
Recovery complete.
SQL Server's default sort order is:
'bin_iso_1' (ID = 50)
on top of default character set:
'iso_1' (ID = 1).
nconnect: t_rcvconnect, An event requires
Make sure no running gai process

-------------------------------------------omcadm@vmsjkt1:/home/omcadm> ps -ef | grep gai
omcadm@vmsjkt1:/home/omcadm> ps -ef | grep gai
omcadm@vmsjkt1:/home/omcadm> STARTOMC
The OMP v7.4a02 is coming up. Please wait.
Making backup of usage log file /opt/omc/log/omp_usage.log
Making backup of error log file /opt/omc/log/omp_error.log
Starting Log Server.
Starting OMP access server ...
Enter OMC Administrator password (SYBASE omcadm): tecnomen
====== OMP ACCESS SERVER ====
Sep 12 14:58:29
OMP Access server v1.0 starting (pid=2855) (ACC: 3200 LOG: 262144)
Usage Log: /opt/omc/log/omp_usage.log
Error Log: /opt/omc/log/omp_error.log
================================
Connecting to Watchdog.
Starting ANM Server.
ANM server process (omp_anmsrv, pid=2872)
Verbose level 0 unknown
Starting OMP file server.
Starting ANM Client.
ANM_CLIENT process starting (omp_anmclnt, pid=2878)
Connecting to local ANM server localhost.
DISPLAY environment variable is not set.
Log reader not started, you must start it manually.
Starting SNMP ANM client.
SNMP process starting (omp_snmp, pid=2887)
SNMP manager is '10.0.10.20'
Activating OMC Autostart Feature.
Starting Main Loop
Connecting to local ANM server localhost.
Starting Alarm monitor.
DISPLAY environment variable is not set.
Alarm monitor not started, you must start it manually.
Starting CLV History daemon
JAVA_HOME is not set. Using /usr/j2re1.4.2
Starting MMS OMC ...

The MMS OMC v7.4a02 is coming up. Please wait.
Activated database user omp_anmsrv
Reading alarms using 'Sep 12 2013 2:58:34:826PM' as initial value for time.
Local registration for client omp_anmclnt received.
Local registration for client omp_snmp received.
Activated database user mms_sybsql
clearpolltable Starting.
clearpolltable finished, Run time: 1 s.
/opt/omc/mms/rc/startup/S60_iflayer_up: /opt/SUNWconn/bin/iflayer command not found!
Starting MMS OMC O&M UDP link handlers.
Starting MMS OMC O&M server
Starting MMS OMC O&M calldata exe
Number of O&M links configured = 1
UDP link driver (omp_udplink, pid=3032)
Starting MMS OMC O&M parser
Activated database user omp_udplink
Tecnomen MMS O&M Server, v3.2; pid=3026
Starting UDP link driver threads...
Activated database user mms_omserver
Starting MMS OMC file server...
Starting dbcron process...
Tecnomen MMS File Server, v1.0; pid=3044
Log file is /opt/omc/mms/log/mms_omserver.log
O&M server name : V_TECNOMEN
Activated database user mms_calldata
O&M Call Data & SST Handler v1.0 starting; pid=3039
Activated database user mms_parser
O&M Service Request Handler v3.2 starting; pid=3040
Activated database user mms_dbcron
Starting MMS OMC O&M mms_clogd exe
/opt/omc/mms/bin/mms_clogd 1.9 (c) Tecnomen Oy 2004
Making backup of file
Starting GAI processes...
start /opt/omc/mms/bin/mms_gai -fgai.1.ini
start /opt/omc/mms/bin/mms_gai -fgai.2.ini
Starting MMS OMC generic clog daemon exe
Generic call log daemon (mms_glocd, pid=3129)
Starting generic call log server...
Activated database user mms_clogd
Initializing.
Starting OMP poll deamon (omp_polld).
No targets defined. Exiting.
Starting NoEMS handler thread.
Call Log Request Rate: Pool 1 Rate 15
Activated database user mms_gai
S93_omp_clogman: executing: '/opt/omc/bin/omp_clogman /opt/omc/xml/conf/abyss.conf'
Starting Call Log Manager.
Init Internal Error 1

Default value returned, requested is not found
This error is not FATAL, it may be acceptable
Check contents of the INI file
Search INFO:
FILE
: /opt/omc/etc/clogman.ini
TOPIC : Statistics_server
PROFILE : SPID_ENABLED
DATA FOUND :
DEFAULT :
SPID_ENABLED entry not found in /opt/omc/etc/clogman.ini, Using value FALSE.
Service provider 0
No black or white lists in /opt/omc/etc/clogman_0.ini. Using empty lists.
CDR file header string not found in /opt/omc/etc/clogman_0.ini. Using ""
CDR file footer string not found in /opt/omc/etc/clogman_0.ini. Using ""
Service provider 1
No black or white lists in /opt/omc/etc/clogman_1.ini. Using empty lists.
CDR file header string not found in /opt/omc/etc/clogman_1.ini. Using ""
CDR file footer string not found in /opt/omc/etc/clogman_1.ini. Using ""
S94_snmp_agent: executing: '/opt/omc/bin/omp_snmpd -C -l /opt/omc/log/omp_snmpd.log -t T 13200 -u -U 13201 -H localhost'
Starting the Transaction Processing Manager...
wip_subproxy not started because omp.ini WIP.ACTIVATE_EMS_PROVISIONING=FALSE
Jlogreader server isn't started because JLOGREADER_STATUS is 0 in the initialisation file.
You have new mail in /var/mail//omcadm
omcadm@vmsjkt1:/home/omcadm> Activated database user omp_snmpd
Call logs received: 0; CDR's written: file: 0, XML: 0
Connecting to Watchdog.
TPM ready.
Activated database user omp_sybsql
Pool 1: Link is DOWN, OD is READY, 0/8 Unit(s) down.
Link 1: 0 msg/min [0.0 msg/sec], avg 0.0 msg/sec
Link 1: 0 bytes/min [0.0 bytes/sec], avg 0.0 bytes/sec
Pool 1: Link is UP, OD is READY, 0/8 Unit(s) down.
Delete SUB STD 6.3 08999030821
Delete FAX 08999030821
SUB ACK !! (Subscriber Number = 08999030821)
Perf=0.0 msg/sec [avg=0.0 msg/sec] Idle=100.0% [avg=100.0%]
Add SUB STD 6.3 08970110777
FAX ACK !! (Subscriber Number = 08999030821)
Add FAX 08970110777
Add SUB STD 6.3 08970900924

Add FAX 08970900924
Add SUB STD 6.3 08970900925
Add FAX 08970900925
Add SUB STD 6.3 08974950777
Add FAX 08974950777
Add SUB STD 6.3 08970900923
Add FAX 08970900923
Add SUB STD 6.3 08999000603
Add FAX 08999000603
Add SUB STD 6.3 089603008740
Add FAX 089603008740
Add SUB STD 6.3 08970900928
Add FAX 08970900928
Add SUB STD 6.3 08970900929
Add FAX 08970900929
Delete SUB STD 6.3 08997477457
Delete FAX 08997477457
Add SUB STD 6.3 08970112777
Add FAX 08970112777
Add SUB STD 6.3 08970900921
Add FAX 08970900921
Add SUB STD 6.3 08970119777
Add SUB STD 6.3 08970122777
Add FAX 08970119777

Add FAX 08970122777
Add SUB STD 6.3 08970900926
Add SUB STD 6.3 08970900930
Add FAX 08970900926
Add FAX 08970900930
Add SUB STD 6.3 08970900927
Add FAX 08970900927
mms_clogd: 104/104 call log records forwarded in 1 secs. [Call Log File:
/var/omc/clog/work/MMS_201309121430-201309121445.clog.10.1.1.2.ok]
/var/omc/clog/work/MMS_201309121430-201309121445.clog2.10.1.1.1.ok]
/var/omc/clog/work/MMS_201309121445-201309121500.clog2.10.1.1.1.ok]
Subscriber counters have been syncronized!
Open other session of ssh to VMS, and do below test
---------------------------------------------------------------------omcadm@vmsjkt1:/home/omcadm>
omcadm@vmsjkt1:/home/omcadm>
omcadm@vmsjkt1:/home/omcadm> ps -ef | grep gai
omcadm 3135 1 0 14:58:44 ?
omcadm 3136
1 0 14:58:44 ?
If there are 2 gai process, then VMS has been restarted successfully,
omcadm@vmsjkt1:/opt/omc/mms/etc> netstat -an | grep 3999
*.3999
*.*
0 0 24576 0 LISTEN
10.4.8.80.3999
10.64.4.204.46771 49640 0 24820 0 TIME_WAIT
*.3999
*.*
0 0 24576 0 LISTEN
10.4.8.80.3999
10.64.4.204.46771 49640 0 24820 0 TIME_WAIT
*.3999
*.*
0 0 24576 0 LISTEN
10.4.8.80.3999
10.64.4.204.46771 49640 0 24820 0 TIME_WAIT
*.3999
*.*
0 0 24576 0 LISTEN
*.3999
*.*
0 0 24576 0 LISTEN
*.3999
*.*
0 0 24576 0 LISTEN
*.3999
*.*
0 0 24576 0 LISTEN
*.3999
*.*
0 0 24576 0 LISTEN

Troubleshoot Multiple Running Gai Processes in OMC VMS

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Troubleshoot Multiple Running Gai Processes in OMC VMS

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ssh 10.4.8.

omcadm@vmsjkt1:/opt/omc/mms/etc> isql Usa

00:00000:00001:2013/09/12 14:56:28.32 server

Make sure no running gai process

Starting MMS OMC ...

Init Internal Error 1

Add SUB STD 6.3 08970900924

SUB ACK !! (Subscriber Number = 08970119777)

0:00 /opt/omc/mms/bin/mms_gai -fgai.1.ini

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