Brantley P.

Henninger
123 Amarillo Avenue
Norfolk, VA 23502
(757) 621-9680
brantleyhenninger@outlook.com

Objective:

Customer service oriented computer technician seeking full-time position in

Information Technology.

Summary of
Qualifications:

Strong customer service skills.

Adept with task priority management.
Proficient in Microsoft Windows operating systems and software.
Excellent with troubleshooting and problem solving.

Employment:

H.D. Oliver Funeral Apartments, Inc.

Funeral Attendant; March, 2010 to Present; Norfolk, VA
Receive death notification calls and relay information to on-call
funeral director.
Tend to needs of client families during funeral ceremonies.

Spy-Cleaners & PC Services

Owner / Technician; May, 2006 to April, 2014; Virginia Beach, VA
Repair faulty hardware / software on Windows-based PCs and
laptops.
Install and set-up new computers and home networks.
Set pricing points for all company services.

City of Virginia Beach: Department of Parks and Recreation

Groundskeeper I / II; July, 2007 to April 2010; Virginia Beach, VA
Measure, mark, and maintain athletic fields according to industry
standards.
Develop standard operations guide for marking of athletic fields.
Supervise staff of four to seven employees.

Education:

Computer Skills:

Awards and
Accomplishments:

Tidewater Community College

August, 2015 to May, 2017; Virginia Beach, VA
Associate of Science Curriculum (Current GPA: 3.68).
Will transfer to University of Virginia in August, 2017 to pursue
Bachelor of Science in Astronomy and Physics.

Tidewater Community College: School of Health Professions

January, 2014 to May, 2014; Virginia Beach, VA
Phlebotomist Career Studies Certificate (GPA: 3.75).
Obtained ASCP Phlebotomist certification in November, 2014.

Old Dominion University

August, 2002 to May, 2004; Virginia Beach, VA
Successful completion of now-defunct ITPro Career Studies
Certificate for Microsoft Certified Solutions Expert (GPA: 3.50).
Obtained CompTIA Network+ certification.

Virginia Beach Career and Technical Education Center

September, 1997 to June, 1999; Virginia Beach, VA
Successful completion of Novell Certified Administrator program.

Windows operating systems (Windows 95 through Windows 8.1).

Multiple word processing suites (Microsoft Office, Apache OpenOffice,

Lotus Notes, et al).

Malware removal software (Webroot, Symantec, McAfee, BitDefender,

Trend Micro, et al).

Hardware diagnostics via boot disk (ERD Commander, Ubuntu, et al).

Tidewater Community College

Dean's List; January, 2016.

City of Virginia Beach: Department of Parks and Recreation

Class Act Award; August, 2009.

Best Buy
Geek Squad Quarterly MVP; October, 2005.

Kempsville High School (Virginia Beach, VA)

Student of the Semester; March, 1997.