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Loyd Sleight

Eng 2100
Project 3

Loyd Sleight
3478 Enchanted Hills Dr, SLC, UT 84121
(801) 649-9400
Wasted Space Bar
342 State Street
Salt Lake City, UT 84111
April 5, 2016
To the Hiring Committee,
My name is Loyd Sleight. I am writing to express interest in the
doorman/security position at Wasted Space Bar. I was referred through the
job listing to send my resume.
I am currently a student at Salt Lake Community College, studying
prerequisites to enter the pharmacy program at the University of Utah.
Aside from working a few events as security for a friend, my work
experience in this field is limited. However I am professional, punctual, and
learn quickly. I am currently employed as a pharmacy technician during the
day, and place a strong emphasis on customer service.
I am very personable and social, yet have an eye for detail. I feel my
interpersonal skills in addition to my size and strength would make me an
apt candidate in order to benefit your establishment. I have a strong work
ethic, and as such will be willing to fill and take on other responsibilities in
addition to those of the doorman/security detail.
Thank you for your time and consideration in reviewing my resume.
Loyd Sleight

...Pg. 4
...Pg. 7
Project 1: Cultural Variance in Retail
Pharmacy..........Pg. 9
.................Pg. 18


The balance bike is training bicycle used to teach and instill in children the balance
needed in order to ride a bicycle. It is in many ways similar to a regular bicycle, but
missing strategic components so as not to confuse the child. By having less
features to worry about, the child can focus on maintaining balance and learning
how to ride, turn, and coast. By not having pedal or hand breaks, the user can plant
both feet in order instill a sense of firmness and security, all while maintaining
balance. Once this coordination is developed, the child may progress into riding a
full-fledged bicycle with little difficulty.
The balance bike consists of five main components- the wheels, fork, frame,
handlebars, and seat. This description will introduce potential customers as to the
purpose and care of each part.



The frame is the most integral part of the bicycle. It is the basis off of which all the
balance bike is built off. It consists of a top tube and down tube which meet and
taper off to form chainstays. The chain stays are cut at the dropouts to allow for the
rear wheel and tire to be mounted securely. It also features a seat tube which
facilitates the use of an adjustable seat post, in order to accommodate even the
tallest of toddlers. The head tube is lined with bearings to allow the fork and
steering respond seamlessly.

The wheels are similar to those on an actual bicycle, only scaled down to the
appropriate size of a toddler. By using spokes, and rubber tires, the balance bike has
the feel and appearance of a real bicycle, helping ease the transition for the
beginning cyclist.
Handle Bars
Handle bars are measured to be adequate size for child use and again to give the
feel of riding a real bicycle. The handle bars allow the child to comfortable steer and
become accustomed to the response of the bicycle.
The fork connects the handle bars to the front wheel, guiding the steering. The
angle of the fork allows the balance bike to respond to the motions of the child's
hands, without reacting so much that it tosses the child. Keeping the forks and front
end of the bicycle maintained is crucial for the function and safety of the bicycle.
The seat is similar to one found on an adult bicycle, the only difference being size. It
is a railed seat with an adjustable seat post, allowing the seat to be moved either
forwards or backwards, up or down, in order to ensure both the comfort of the rider
and the proper fit as well.
When assembled and maintained properly, the balance bike is a valuable and fun
tool that will allow children to safely learn how to ride a bicycle. Built to last, the
balance bike can be used by both girls and boys, and used for future riders as well.

Image Source
Wooden Bicycles,. (2016). Wooden Balance Bike. Retrieved from


STEP 1: Using socket wrench, loosen nuts on wheel axle.

STEP 2: Remove wheel from axle dropouts.
STEP 3: Unscrew valve cap on tire stem. Depress center pin so as to let air leave
inner tube.
STEP 4: Once the inner tube has fully deflated, use tire levers to lift one edge of
tire off the rim of your wheel. Continue until one edge of tire is completely removed
from rim.
STEP 5: In the space created by lifting the tire off the rim, remove the inner tube
STEP 6: Remove valve cap from new inner tube, and insert tire stem through the
corresponding hole in the rim. Make sure tire stem is straight and not crooked
STEP 7: Slide remainder of inner tube underneath tire and on top of rim until fully
in contact rim and completely covered by the tire.
STEP 8 : When inner tube is fully placed under tire, use hands to press the
removed tire edge back into the rim, ensuring that no part of the inner tube is
STEP 9: Once tire is placed completely on rim, inflate inner tube using pump.
Inflate to desired pressure.

STEP 10: Place wheel in dropouts, and tighten axle nuts.

STEP 11: Have fun riding your bicycle!

Image Source
Total Women's Cycling,. (2013). Retrieved from

Cultural Variance in Retail Pharmacy

Loyd Sleight
ENGL 2100
February 22, 2016

This report analyzes organization culture within retail pharmacy and how it affects the writing
required within the profession. Through personal interview and internet sources, information
was acquired pertaining to the responsibilities of pharmacists and the written component of their
career. Retail pharmacy is an increasingly common aspect of everyday life, and the
organizational culture varies greatly from work place to work place. The conclusion reached by
this paper is that the written aspect of retail pharmacy depends more so on the duties assigned to
employees by respective employers, which in turn influences the culture of those working in a
retail pharmacy. The variance in responsibilities contributes to workplace interaction and

Pharmacy is a broad field that entails the many aspects of the discovery, preparation,
study, use, and sale of medications and treatments with the intent of preventing, curing, or
staving off diseases or undesirable health conditions that affect both humans and animals. With
that in mind, this report and the author choose to focus more on the retail, or community, aspect
of pharmacy. Retail pharmacy deals primarily with the preparation and dispensation of
medications either directly to patients or to their care providers. The purpose of this report is to
analyze the main factors that influence the organizational culture within a retail pharmacy, and
how those factors affect the written components of work.
In order to understand the underlying culture of retail pharmacy, various methods were
used to accrue information. Research was conducted through personal correspondence with a
registered pharmacist, internet sources, and the author's own work experience as a pharmacy
technician in a closed door pharmacy.
Personal Consultation
By and far the most useful information was collected via ongoing communication,
discussion, and a formal interview with Jessie Merchant, a registered pharmacist at Shared
Pharmacy. Having grown up working in her father's pharmacy, and recently graduating from
Roseman University as a pharmacist, Ms. Merchant has a collective experience of over 10 years
working in near all roles in a pharmacy setting. In addition to having worked in over 10 separate
pharmacies, varying from hospital, community, and closed door settings, Jessie Merchant has a
good understanding and possesses a firm grasp of how factors within the work environment

affect the performance of those working within the pharmacy and the resulting quality of patient
care. Her input and advice was crucial in the analysis of this paper.
Internet Sources
The secondary source of information for this project was the internet. Utilization of the
online library services provided by Salt Lake Community College provided the most relevant
and accurate information with regards to the topic. Although thorough searches were conducted
via the college's library and additional search engines, actual results pertaining to organizational
culture were difficult to find. Due to the variance in work places and conditions in a pharmacy
setting, the pharmaceutical industry has been relatively slow in studying and adopting principles
of organizational culture to their field. As such, the majority of research pertained to hospital
settings, which although highly related and similar in nature to retail pharmacy, differ distinctly
in the procedures and job responsibilities required therein.
Gathering Information
Because of the aforementioned slowness and lack of study into pharmaceutical
organizational culture, emphasis was placed on gathering information from sources that focused
on wide subject pharmacies. This focus was such that the collective experiences and information
garnered as a whole would provide more ample understanding and insight into the workplace
culture of pharmacy, and give details with regards to the retail component. By trying to collect
broad experiences, it was hoped to give a more accurate perspective and vision of what
contributes to the workplace attitude, procedure, and documentation within said field.

Pharmacies typically fall into a culture of hierarchy, where "procedures govern what
people do while effective leaders are good coordinators and organizers of the workplace"
(Scahill, 2012, p. 176). Those involved in the actual pharmacy itself are the Head Pharmacist,
other pharmacists, Head Technicians, technicians, and those involved in the clerical aspects
(billing, insurance, etc.). Responsibilities and duties vary depending on position, as does pay
scale. However, each person working in a pharmacy plays a crucial role in assisting one another
in their work. Pharmacy technicians primarily assist the pharmacists in the filling of drugs, with
the pharmacists verifying that said work has been completed correctly and dealing with doctors,
nurses, and facilities directly. Both parties assist one another, and depend on each other for
accuracy and in the fulfillment of their duties.
Due to the gravity and potential for harm and death due to errors, research indicates that
overall there is a "safety culture" which prevails in pharmacies (Scahill, 2012, p. 176). This
safety culture is heavily mandated by procedure, regulations, and laws, all of which are
implemented in order to lessen human error in the process of drug preparation. Documentation
of errors and incidents is necessary in order to rectify the situation, but also provides a valuable
opportunity for those involved to "recognize people that pay attention and ... to educate staff on
what to look for" (Traynor, 2015, p. 1598). Those who catch these mistakes are often rewarded,
typically through public praise and or small prizes such as gift cards, raises, etc. Incentives such
as these are typical and promote vigilance and meaning in the work.
The aforementioned safety culture necessitates that there be a certain level of strictness
enforced at all times in the work place, so as to minimize risk. However, this does not mean that

one must be stone faced and silent while working. Although there may be an absence of pranks
and horse play in order to minimize risk, as noted by Jessie Merchant, Pharm. D, the close
proximity with which everyone works to one another in a pharmacy permits much in the way of
verbal teasing, joking, and conversation, in order to keep spirits up. Notwithstanding, this lightheartedness is not typical of all pharmacies, as Ms. Merchant also mentioned that some
pharmacies are rather "cold; employees [view] their jobs as purely a means to making money,
and do not take pride in their work" (Personal communication, February 15, 2016).
In the correspondence with Ms. Merchant, the topic of writing used within the
pharmaceutical field was discussed. Jessie explained that "in a retail setting, your primary
responsibility as a pharmacist is to quickly and accurately prepare and dispense the medications.
Your writing is limited to at most memos..." (Personal communication, February 15, 2016). The
responsibilities of pharmacists in research and hospital settings require more detailed reports and
different types of writing. However, retail pharmacists are typically more "...hands on,
[focusing] on patient care" and product distribution (Personal communication, February 15,
2016). In order to be more efficient, most retail pharmacies have departments dedicated to
typing and billing, with technicians specifically trained in those aspects. The style of writing
required of said technicians in Shared Pharmacy, the current employer of Jessie Merchant, is
mostly "data input, reading and typing prescriptions, and billing" (Personal communication
February 15, 2016). It should be noted that Shared Pharmacy is a family owned business, and
thus may operate and hold its employees to different standards than larger corporate pharmacies
such as CVS or Walgreen's.
Discussion of Results

After discussion with Jessie Merchant and reviewing the material gathered in research,
it is apparent that more study is needed within the field to directly pinpoint attributes of the
organization culture that overreach into all pharmacies. Scahill stated correctly that "the
literature on OC (organizational culture) and effectiveness within hospital pharmacy is scarce"
(Scahill, 2012, P. 176).
As mentioned, the level of writing required by pharmacists, particularly in a retail setting,
varies greatly depending on the division of responsibilities within the respective company. In
general, pharmacies tend to "assign technicians to deal with the billing and preparation of
prescriptions" to the extent capable under the law, so that the pharmacists can focus more directly
on their assigned responsibilities (Personal communication, February 15, 2016). As such, the
writing performed by the retail pharmacist, according to Merchant, was mostly constrained to
notes on the incoming prescriptions regarding dosage, discontinuance, and preparation (Personal
communication, February 15, 2016). Depending on how the company model structured the
responsibilities of each employee, however, dictated the amount of actual writing required in day
to day operation.
The largest contributing factor to organizational culture within a retail pharmacy setting
and the subsequent writing done by the pharmacists was largely determined by the company
model and the head pharmacist. This culture is heavily "influenced by the attitudes of
experienced pharmacists... [and] by the employer and corporation's culture" (Ng,
September/October 2011, Pgs. 229-230). This type of independent influence would account for

the variability and lack of consistent norms from pharmacy to pharmacy. Procedural rules and
norms appear to be largely dictated by medical standards and laws.
Conclusion and Recommendations
In conclusion, retail pharmacies are small environments that have much variability in the
work place culture and interactions of employees. Variance among pharmacies and their culture
is largely dependent on factors unique and independent of other pharmacies. After review, it is
recommended that retail pharmacies analyze the strengths and weaknesses of their staff, and
adjust procedure to capitalize efficiency and safety. With advances in modern medicine, the role
of the retail pharmacist as a link between patient and prescriber becomes increasingly more vital,
and as such further study would benefit all from not only a cost perspective but in regards to
patient well being as well. Writing and procedure within the pharmacy will need to be reviewed
based on the needs of each pharmacy.

Scahill, S. L. (2012). Applying Organization Theory to Hospital Pharmacy Research: the Case of
'Culture' Down Under!. Journal Of Pharmacy Practice & Research, 42(3), 175-177 3p. Retrieved
from http://libweb.slcc.edu/ .
Ng, K. W., Rosenthal, M. M., & Tsuyuki, R. T. (2011). Pharmacy faculty members' perception of
contemporary pharmacy practice. Canadian Pharmacists Journal (Allen Press Publishing
Services Inc.), 144(5), 227-230.e1 1p. Retrieved from http://libweb.slcc.edu/ .
Safety culture includes "good catches". (2015). American Journal of Health-System Pharmacy,
72(19), 1597-1599 3p. doi:10.2146/news150065 Retrieved from http://libweb.slcc.edu/ .
Sleight, L. (2016, February 15). Personal interview with J. Merchant.

Loyd R. Sleight
3478 E. Enchanted Hills Drive
Cottonwood Heights, Utah 84121
Phone: (801) 649-9400
e-mail: sleightloyd@gmail.com
Seeking position as doorman/security at Wasted Space Bar.
Salt Lake Community College, 8/2015-5/2016, Pharmacy (expected)
Brigham Young University, 1/2014-12/2014, Accounting
University of Utah, 8/2010-12/2012, Accounting
Work Experience:
Pharmacy Technician, Shared Pharmacy, 2/15- Currently Employed
Site Supervisor, Cottonwood Heights Recreation Center, 5/2014-7/2015
Freight Associate, The Home Depot, 5/15-8/15
Languages: Bilingual, Spanish (speaking, reading, writing)
Leadership Abilities: Secretary, Salt Lake Community College Men's Rugby 20152016
Salt Lake Community College Men's Rugby, 2015-2016
Powerlifting, United Powerlifting Association, 2014-2016
Missionary, Church of Jesus Christ of Latter-Day Saints, 2012-2014
University of Utah Men's Rugby, 2010-2011
Available upon request.