COMMUNICATION

IN NURSING

PRESENTED BY:HONEY THOMAS, RN,MSN

Outline
Definition of communication
Communication process
Types/modes of communication
Verbal communication
Non-verbal communication

Tips of effective
(nurse-patient) communication
Importance of communication in dealing with co-
workers

Definition of Communication
Greek word
communis

to make
.common

DEFINITION

Communication is an interaction
between 2 or more persons that
involves the exchange of information
.between a sender and a receiver
Communication is the art of
transmitting information, ideas and
attitudes from one person to other by
.speech, signals, writing or behavior

IMPORTANCE OF COMMUNICATION IN
NURSING
A critical component of nursing practice
Good communication
.Generate trust between nurse and clients o
.Provides professional satisfaction o
Is a means for bringing about change, i.e. nurse listens, speaks and acts to o
.negotiate changes that promotes clients well-being

<<<<<<CONT
Is the foundation of the relationship between the nurse and other members of o
.the health team
.Helps to promote managerial efficiency o
.Provides basis for leadership action o
.Provides means of co-ordination o

Communication process

Purpose & Style

Based On The
Communication Channels
Used

Advantages Of
Verbal Communication

Disdvantages Of
Verbal Communication

Non-Verbal Communication
Nonverbal communication is
the sending or receiving of
. wordless messages

Chief Elements Of
Non Verbal Communication

Be mindful of these components of

communication

TIPS OF EFFECTIVE
(nurse-patient) COMMUNICATION
Be Polite
Maintain Patience
Use names
Provide Privacy/ confidentiality
Speak Clearly, Not Loudly
Show Empathy
Language @ listeners level

Avoid Using Slang

Use Body Language
Be Confident
Provide Encouragement
Help to orient
Accept the agony
Recognize limits
.!!Give an answer

Importance of communication in
dealing with co-workers
When we have communication breakdowns at work, we spend time and
.energy trying to make amends

,,,,,REMEMBER

CONCLUSION
It is very important that all Healthcare Professionals
( every discipline) who is participating in the care of the
patient communicate.
Many fatal mistakes are being made because of lack of
Communication.
We must also remember the a Regulatory bodies like
.Joint Communication is enforcing communication