Work Observation 08/04

8:00

Checking mails and discus

problems with colleges
--> receive problems from
customers and send to suited
employees
Check plan for the day
Work on monthly financing

8:30

Start meeting Makro; discuss

already sent

9:30

End first meeting +

(voorbereiding) second meeting
+ again checking mails + when
there is some free time work on
the monthly finances

9:50

Start second meeting

11:00

End meeting + meeting owner;

parking space

12:00

End meeting owner

Tasks manager
Making quotations
Calculating sales price
Involved in productdevelopment
Plant manager --> everything about the building is under his
supervision
Planned reconstructions; chooses
Meetings with architects and draughtsmen
Monthly finances: kosts, stock

Meeting 1: Metro commercial meeting

Knows customer already: already sent a quotation
o Make sure everyone is present, small talk with customer
o Start meeting:
o Discussing drawing and solving problems
Meeting isn't strictly formal, loose: when someone wants
to ad something to the conversation, they can without
asking for permission. Informal stile, but still professional
Run over en give information abutdesign to customer,
why this amount of a sertain part is used, how it will be
built?...
Look at all used parts

o
o
o

Manager also possesses knowledge about (draws it

out when something is not clear)
Takes notes; changes, missing parts: technichal changes
of (missing parts), deadline; sending Makes To Do
list
Structure of conversation: cutomer dominates
conversation, his questions forms te stucture and order
of the meeting.
Manager stays in the background durign the meeting.
Mostly leaves the conversation to the responsible
employees.
Disccusses what still needs to happen, and necessary
deadlines.
Discusses faults in communication, how can this be
solved. (wrongly sent documents)

End first part:

After the first part of the meeting he makes a small recap of
what they just discussed and everything he has written down.
Discussing the
Tries to reach a conclussion if the client will choose Gondela
or the competition
End meeting
Client aks deadline --> manager discusses shortly with
college
After meeting informal conversation with client about both
businesses, not consernign the subject of the meeting.
Client and manager seem to have a good relationship.

Meeting 2: new customer

Makes sure that the client is confortable (drinks an food)

Makes sure everyone is present, smalll talk with client
Introduces everyone to new client
Client introduces himself, what his job is and why he
wants to meet with Gondella, what his plans are
Manager notes down client's wishes, a listendes carefully
and makes again a To Do list
Clients shows what he wants and asks if this is possible
Manager makes conslusions to be able to visualise
everything
Gives information about the presented design and gives
some examples about the possible changes. Shows
which problems are possible when the changes are
made and how they might solve those.

Client introduses problem (scale has to be added into

the ) manager intoduces the drawer who gives some
ready examples about some they already made to
solve the same problem.
Manager introduces some designes; basic info (hight,
length,..), advantages about the different
Manager notes down the wanted measures
Adapts the preposed plans along the givven informtion
of the lient and the different problems/ questions he has.
Different produts= different problems, adaptations =
different shows folder with different they already
built. Makes visualisation possible
Conversation is more formal than the previous one,
manager is more present in the conversation.

Meeting with owner:

Planning reconstruction; possibilities, problems, sollutions
Meeting had already started, manager is briefly being informed on
what has already been discussed.
Discussion about:
all the possible raw materials they could use, which
buildings need reconstruction,
the materials they are allowed to use
Plants and trees that need to be removed
Short conclusion
Architect sugests plan
manager asks question, shares his views and problems he noticed,
makes sugestions to adjust plan
At the end they make decisions, conclussions, devide tasks and
deadlines.
End firs day