Consumer Choice

The need for consumer protection

Legislation
State and Federal
Governments have passed
laws that are designed to
protect consumers in the
marketplace:
Fair Trading Act 1987
(NSW)
Trade Practices Act 1974
(Cwlth)

We Enforce these laws

What do these laws do?

These laws protect people against unconscionable
acts. This means that they are protected against
any practice that is unreasonable such as scams
and rip-offs.
These laws state it is unlawful to:
make false clams about a product or service
operate in a misleading or deceptive way that
might mislead or deceive your customers
take unfair advantage of vulnerable customers
unconscionable conduct.

Scams and Rip-offs

Let us see if you can identify some common
types of Scams.
You will complete a short quiz in identifying
online scams. For each scam
Identify the name
Describe TWO features of that scam.
Identify what the scammers are after.

Scams quiz good luck

Scams and Rip-offs

Write a brief definition for each of the following
using p 16 (.pdf 28) of the textbook:
Referral Selling
False and misleading advertising
Unordered or solicited goods
Special prizes and offers
Get rich quick schemes
Pyramid schemes