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Part 1 - Chapter 9 Overcoming Barriers to

Quality Improvement
12 obstacles to implementing quality:

Lack of Time to Devote to Quality Initiatives


Poor Intra-Organizational Communication
Lack of Real Employee Empowerment
Lack of Employee Trust in Senior Management
Politics and Turf Issues
Lack of a Formalized Strategic Plan for Change
Lack of Strong Motivation
View of Quality Program as a Quick Fix
Drive for Short-Term Financial Results
Lack of Leadership
Lack of Customer Focus
Lack of a Companywide Definition of Quality

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