PROCESS RECORDING

IK_1463610133_

Student's Name:

Shellisa Mitchell

Field Placement Site:

Critical Signal Technologies

Date Submitted:

4/7/16

Please use this form provided by the Office of Field Education for process recordings.
An introduction needs to be provided at the beginning of the process recording. The introduction
includes:
A. Client name (use a pseudonym and identify it as such)
B. Age of the client
C. Marital/Relationship status of the client
D. Occupation/Education of the client
E. Number of times you have seen client prior to this session/contact
F. Goals for the session/contact
In the body of the process recording:
A. Dialogue needs to be the exact dialogue as the student remembers it. It will read like a
script for a play.
B. Feelings need to be your FEELINGS not what you THINK is going on with your client.
C. Analysis will:
1. Identify your understanding of what is going on with your consumer.
2. Identify the skill you are using in a particular response.
3. Explain the reason for selecting that skill or intervention at that point.
4. Explain where you are heading with this client.

PROCESS RECORDING
5. Self-evaluate the effectiveness of the skill or intervention used.
6. Identify what might work better in the future, if the current intervention did not
work.
7. Include anything else you think might be relevant to your consumer or your skill
development.
At the end of the process recording, provide an evaluation of your overall skill during the
session.
A. How do you see yourself as being effective during the session?
B. What skills would you like to improve?
C. What questions do you have for the reader so you can receive feedback on your skills?
(Note: General questions are not acceptable they must be specific questions and they
must have depth).

Field Instructor's
Comments

Dialogue

Your Feelings

Analysis

Must be your
feelings only. The
rest belongs in
Analysis.

Identify the type of response

you make and your reason
for selecting it. State what
you think the client is feeling
or thinking. Evaluate your
skills.

N/A

This Process
N/A
Recording is on an
assessment the intern
conducted on a
One/Five Day
Wellness Call with
Thomas.

It's a good idea to

introduce yourself,
explain why you are
calling, and then review
all of the wonderful
ways that our Social

SW: Good morning

my name is Shellisa
from Team Select is
Thomas available?
Thomas: May I help

N/A

PROCESS RECORDING

Work department can

assist the patient with
their new button. I
would also recommend
that they test their button
when you have
completed their call (and
remind them to test it at
least once a month).

you?
SW: I was calling to
see how you were
doing and go over
your new button
information.
The patient can feel my
Thomas: What new
concern for him to
button?
update the account
information to provide
SW: The new button
better services in case of
you wear around
any emergencies. My
your neck for
reaction showed the
emergencies.
I felt good
patient warmth, concern,
talking to the
and empathy. In
Thomas: Oh! My
patient.
informing the patient
emergency button. I
about the importance of
remember the nurse
having the new button, it
hooked it up.
brings awareness to the
patient concerning the
SW: Yes! Is this a
elderly population in
good time to go over
which they can live
the account
I felt concerned independent and reduces
information?
for the patient
unnecessary hospital
to understand
admissions, it allows the
Thomas: What
the purpose of
elderly to feel safe and
account? I thought it the button.
secure in their patientwas a free 60-day
centered care without
trial.
minimizing their dignity.
SW: The emergency
account information.
I need it to better
assist you just in
case of an
emergency.
Thomas: Ok! I
understand.
SW: Perfect!
Thomas: It is so
much I have to

PROCESS RECORDING

obtain because I'm

not use to this
button.

Nice compassion
showed when older
adults can lose their
sense of independence.
He felt heard by you.
Great customer service
on this call Shellisa!

SW: I can totally

understand.
However, we are
Social Workers here
to assist you.
Thomas: I do not
want to be a bother
to anyone. My
daughter wants me to
have it. But I feel I
can do without it.
SW: You are very
important to us. We
want you to push
your button at any
time. I can
understand you want
to keep your
independence.
However, you really
are keeping your
independence with
extra assistance.

I felt
compassion and
empathy for the
patient.

The skills I used were

compassion, empathy,
understanding and
knowledge of the
elderly. Moreover, the
elderly always feel they
are a bother to their
loves and a burden.
However, I implemented
clarity, precision,
accuracy, and the
relevance of Social
Work Ethics. The patient
Thomas: You are
expressed to me, how
funny! Ha Ha... You
the do not want to stress
sure do know how to I felt concern
his family members in
make it sound
for the patient. I taking care of him.
pleasant.
wanted the
Moreover, some elderly
patient to feel
depend mostly on others
SW: It can be a
comfort.
to provide them with
pleasant experience
resources and assistance
if you give it a try
to ensure their needs are
and look at the
met. I am excited to
situation different in
assist him in ensuring
a positive light.
his well-being. I can
understand being elderly

PROCESS RECORDING

Thomas: A positive
light.
SW: Yes! a positive
light. Such as, you
will have 24/7
assistance just from a
push of the button,
you will have
available Social
Workers to assist you
in any services or
resources you may
need in your
community.
Thomas: That is a
wonderful feeling. I
can count on Social
Workers to help me
every day.
SW: If you have any
questions or
concerns you can
count on us to assist
you in your matters.
Thomas: Well I
never needed anyone
to do anything for
me.
SW: Awe!
Thomas: I always
made a way to
complete my tasks
and take care of
myself.

Nice job overall

engaging the patient- he

SW: I can
understand. I am so

can be lonely,
depressing, and stressful
at times. The elderly
insist on being
independent and living
on their own. I showed
compassion and
empathy for Thomas.

PROCESS RECORDING

is more likely to use his happy you are able

button in the future now! to do a lot of things
for yourself.
Thomas: Yeah! I try.
SW: However, the
things you might
need a helping hand
with, we can help
assist you.
Thomas: Alright!
That sounds good.
SW: Yay!
Thomas: I will give
it a try and be
appreciative for your
services.
SW: Wonderful! Can
we still go over the
survey?
Thomas: Sure! Sorry
about making it
difficult.
SW: No Worries!
Thomas: You are a
sweetheart.
SW: Thanks so
much.

I showed
understanding
and I felt
concerned for
the patient.
The patient expressed
his personal feelings
about having the button.
So, it was good I was
attentive to his needs. I
was very engaging and
showed good support
and reassurance to the
patient. To reassure the
patient, I remained calm
and gentle, nonjudgmental and provided
good ideas, perspectives,
and concepts to better
serve his concerns. I
demonstrated effective
Social Work skills in
reflective responding,
attentive listening, and
providing feedback to
the patient. I provided
information to the
patient about our
services. I offered the
patient resources. I
showed concern for the
patient. I demonstrated
professional and good
phone etiquette.

PROCESS RECORDING

Very professional- you

SW: (Asking One
represented the company Day Wellness
in a positive way- thank questions).
you for that!
Thomas: (Patient
verifying and
updating account
information).
(Five Day Wellness
Call questions)
SW: How you been
feeling?
Thomas: I'm doing
well.

I felt
comfortable and
professional. I
hope the patient
stays focus.

SW: That is great.

Do you have any
questions concerning
medications?
Thomas: No.

I felt happy for

the patient.

SW: Did you make a

follow-up
appointment with
your doctor yet?
Thomas: Yes. March
28, 2016, with my
PCP.
SW: Perfect! Thank
you for your time.
Thomas: No
problem.
SW: I hope I brought
comfort to you. I
know you were
worried about having
the emergency

I enjoyed our
conversation

As a Social Work Intern,

I provided good service
and resources. I offered
assistance to the patient
in case of a emergent
and non-emergent call. I
used furthering and
empathetic responses to
get the patients to
explain more detail
information and express
his feelings. I applied
Social Work Skills to be
effective and efficient
with the patient. I used
rephrasing to allow the
patient to reiterate on his
concerns. I addressed all
the questions in the
Wellness Call to allow
the patient to verify and
update information. The
patient was delighted at
the end of our
conversation that he will
be able to get assistance
24/7. He felt relieved
and comfort knowing
the available services to
him, and he expressed
how happy he was to
have the emergency
button.

PROCESS RECORDING

button but it is a
reason, purpose and
a help in your time
of need.
Thomas: Yes! You
really made me
understand how
important it is to
have this button. I do
feel at ease and
happy about the 24/7
assistance.
SW: Beautiful. Push
your button at any
time for emergent
and non-emergent
calls. Have a
pleasant day.
Thomas: OK! Thank
you.

Click to add segment

Provide an evaluation of your overall skill during the session.
My overall skills reflected understanding to the patient's situation and issue. To reassure the
patient, I had to remain calm and gentle, non-judgmental and provide sound ideas, perspectives,
and concepts to better serve his situation. I used emphasizing strengths by ensuring the patient in
right decisions about his care and issues. I addressed the patient's concerns. I demonstrated
attentive listening, reflective responding and empathy.
How do you see yourself as being effective during the session? What skills would you like to
improve?
I was very effective and proficient. I provided good insight on the services and resources
available to the patient. I showed understanding and empathy towards the patient's needs. The
patient was very interactive and provided me with his personal feelings. I was very engaging
with the patient. I demonstrated good support.

PROCESS RECORDING
What questions do you have for the reader so you can receive feedback on your skills?
(Note: General questions are not acceptable they must be specific questions and they must
have depth).
I have applied all suggestions and ideas from the Field Instructor in this Process Recording. I
greatly appreciate all the feedback I received. I have no main questions at this time, but I will
apply all comments to my improvements and learning experience.
Please identify the theory/theoretical perspective(s) or intervention model that you used in
your work with this client/client system. In order to demonstrate your understanding of the
application of theory to social work practice, please identify and explain the specific theorybased interventions you used with the client/client system. Discuss why you used each
intervention.
Social Workers responsibility is to uphold the Social Work values and ethics. The one value that
is helpful to me as I practice Social Work is understanding peoples needs. I demonstrated
compassion to the patient and great communication. I implemented reassuring and supportive
skills that helped me facilitate engagement with the patient; put him at ease; establish a trusting
and empathic supportive bond; provide comfort, understanding, compassion, and
encouragement. I encouraged the patient to have confidence, unity, and to have a good outlook
on his independence.
Biweekly Time Log:
Please complete the time log below for the two week period in your field placement. It is
important to note that: Date is the date in which field work was performed; Hours are the
total number of hours of field work for the days indicated, not including commute/travel time or
breaks; and Summary of Tasks allows for a brief description of the tasks completed each week.

HOURS

Date:

4/4/16

4/5/16

4/6/16

4/7/16

Hours:

9a-5p

9a-5p

9a-5p

9a-5p

Total: 32

Summary of Tasks:
I performed Various Wellness Calls. I attended a Team Meeting and presented a Social Work
Ethics Presentation. I am working on a Community Resource Folder. I will attend a
presentation at WSU with my Field Instructor on Thursday, April 14, 2016. I am grateful for the

PROCESS RECORDING

learning experience at CST.

HOURS

Date:

Hours:

Total:

Summary of Tasks:

Faculty Field Liaison Comments

Student Signature: (Mitchell, Shellisa): Shellisa Mitchell Apr 7, 2016 8:08 AM

Field Instructor Signature: (Gerber-Somers, Sherri): Sherri Gerber-Somers, LMSW Apr 7,
2016 11:35 AM
Faculty Field Liaison Signature: (Glenn Whitelaw): Glenn D.C. Whitelaw LMSW Apr 8,
2016 11:39 AM

IPT Document Management System Jan 7, 2015

Form: 45730