4 - Akiko Miyama 26 TOCPA Japan 19 May 2016 v1 Eng Upgr

26th International Conference of the
TOC Practitioners Alliance - TOCPA

www.tocpractice.com
19-20 May 2016, Fukuoka, Japan
TOC
13 years of experience on using

TOC Thinking Processes for my life

Akiko Miyama
19th May, 2016

Akiko Miyama
2
TOC
Akiko Miyama worked as a salesperson and as an analyst at

a financial association, and then worked as a consultant at a
management consulting firm.
miyama_akiko_79@yahoo.co.jp
Now she has left the jobs and cares two early children at home.
She applied TOC Thinking Processes to various problems on
her life, and enhanced her performance and the senses of
well-being.
www.tocpractice.com
26th International Conference of the TOC Practitioners Alliance - TOCPA
I used MT on my various problems

in my life.
Life Events
2003, I first started to work.
2009, I left the job and got married.
Analyses used MT
A cloud of a fresh recruit
A cloud of whom with complaints with the
present situation
2011, I started to work again.

A cloud of a MT beginner
2012, I first gave birth.
A branch of a mother of a baby

A cloud of a wife
A cloud of a mother of a early child
2016, Current
www.tocpractice.com
An analysis about problems and appraisal

www.tocpractice.com
The time of this analysis

Life Events
Analyses used MT
present situation


A cloud of a wife
2016, Current
www.tocpractice.com

The first situation of my work
I graduated my university and I motivated to work.

But
I could not deal paperwork well.
Frequently I was reprimand by my boss.
I could not blend in with my office.
www.tocpractice.com
When I first met MT, I made

this cloud.
B
I accelerate my
paperwork.
D
I ask seniors when I
dont know how to
do the paperwork.
C:
I keep good
relationship with
seniors.
D
I dont ask seniors
when I dont know
how to do the
paperwork.
A
I improve my
performance in my
job.
www.tocpractice.com
I put this dilemma on the cloud.

I dont know how to do my paperwork. If I
ask the senior, he will tell me.
I want to ask.
dilemma
He will feel bad if I ask

without using the
manual, because he is
so busy.
manual
I cant ask.
www.tocpractice.com
Upgrade of the cloud
B
I accelerate my
paperwork.
D
I ask seniors when I
dont know how to do
the paperwork.
C:
I protect my selfrespect.
D
I dont ask seniors
when I dont know
how to do the
paperwork.
A
I work with comfort.
Pre-upgrade need C ; I keep the good relationship with seniors.

www.tocpractice.com
I found my inner mindsets when I was

upgrading the cloud.
I feel ashamed and chagrined

to ask seniors.
If I make efforts very

much, my ability will
increase.
I felt like a student.
www.tocpractice.com
To ask to a senior is like

cribbing in an examination.
10
The solution of the cloud
B
I accelerate
my
paperwork.
A
I work with
comfort.
Solution;
I have a mindset that I dont need to
feel ashamed to ask seniors.
And I know how to ask to have them
be glad to tell me.
C:
I protect my
self-respect.
www.tocpractice.com
11
A mindset and a behavior after the

analysis
Communication is
most important for a
member of society.
I read the manual but I couldnt understand here.

Can I ask how to do about this paper?
After this analysis my performance of work was improved dramatically.
I became to have good relationships with seniors and bosses.
They gave me many chances. And my career life became so fulfilled.
www.tocpractice.com
12
What I did to learn MT
But I had another distress for 5 years.
I wanted to learn MT more, but I did not have good chances.
I made clouds in my way, but I could not get good solutions.
In 2009 I had a chance to join MT workshop put on by Juntos, and I learned how
MT
to use MT tools accurately from Mr. Oded Cohen and Ms Jelena Fedurko.
After that I made a group to study MT named MT Club, and I asked Mr.
Shiratsuchi to join it.
On MT Club I have practiced MT, and I have built up my skill.
www.tocpractice.com
13
I could speed up my improvement.

Life Events
Analyses used MT
MT workshop

present situation

A cloud of a wife
2016, Current
www.tocpractice.com

14
A cloud of whom with complaints

with the present situation
www.tocpractice.com
15

Life Events
Analyses used MT
present situation


A cloud of a wife
2016, Current
www.tocpractice.com

16
The first situation of my married life

I loved to work and I hoped to keep my career on my life.
But my husband had the other thought.
He desperately wanted me to leave my job.
So I left my job and got married with him.
But I couldnt abandon my career life.
So I had studied to take a certification exam.
But I thought If I pass the exam, maybe I will not have a
job.
My everyday life was melancholy, and I couldnt have hope
on my own life.
www.tocpractice.com
17
I made this cloud.
B
I enjoy my everyday
life.
D
I face the reality
(I am a full-time
housewife).
C:
I self-actualize. ( I
have career on my
life)
D
I dont face the
reality (I am a fulltime housewife).
A
I have a fulfilled life.
www.tocpractice.com
18
If I dont face the reality that I am a fulltime housewife, I feel melancholy

everyday.
I have to face
dilemma
If I become a full-time
housewife, I will not have
good career in my life.
I cant face
www.tocpractice.com
I am a jobless
person, not a
housewife!
19
B
I enjoy my
everyday life.
A
I have a
fulfilled life.
Solution:
I face the reality that I am a full-time
housewife, and I know the way to selfactualize, and I can enjoy this situation.
C
I selfactualize. ( I
have career
in my life)
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20
I had to leave this mindset.
OR
I or my husband must be sad about my career.
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21
I had to have this mindset.
There must be a job that both I and my

husband are glad when I get .
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22
I behaved like this to change my

own mindset.
It was so difficult for me to change my mindsets.
So I tried to say to my husband like these.
You and I are as one!
It is the most important thing for you that I am in
a good humor!
And then, gradually I could accept the new mindset.

And perhaps my husband also accepted the new mindset.
www.tocpractice.com
23
After the change of mindsets
There must be a
job that both I
and my husband
are glad when I
get.
An acquaintance who works on a management

consulting firm asks me to join them, and I want to
accept it.
But If you oppose it, I dont accept it.
Also after I will join them, if you come to want me to
leave the job, I will leave it soon.
OK.
I dont
oppose it.
www.tocpractice.com
24
www.tocpractice.com
25

Life Events
Analyses used MT
present situation


A cloud of a wife
2016, Current
www.tocpractice.com

26
When I entered the consulting

firm, I hoped like this.
If I work this company for a few years, I will

be accepted by co-workers and bosses
adequately. After that I want to try TOC
consulting at this company.
www.tocpractice.com
27
At the first consulting project
I will advance this strategy to

our client, so please get the
data and make papers.
www.tocpractice.com
If our client accept her

strategy, the company will
be bad.
If we use MT, we will get a
good strategy.
28
I made this cloud.
B
I improve our project.
D
I suggest to my boss
to use MT.
C:
I respect my boss.
D
I dont suggest to my
boss to use MT.
A
I get successful at this
project.
www.tocpractice.com
29
If we make a strategy using MT, our project will

be successful.
I want to suggest
dilemma
It is rudeness that a new face

suggests to a richly experienced
boss to use a new tool.
I cant suggest
www.tocpractice.com
30
B
I improve our
project.
A
I get successful
at this project.
Solution:
I quite to try to suggest MT, and I follow
out the tasks which my boss dictates
using the way which my boss dictates
speedy and accurately.
C:
I respect my
boss.
www.tocpractice.com
31
My behavior before the analysis
IF I make a strategy using MT.
I had not worked on working time.
www.tocpractice.com
32
My mindset and behavior after the

analysis
I have to use
MT to carry out
my tasks.
I made the paper as directed.
www.tocpractice.com
33
And then
At the next project I was asked to perform the following tasks.

Facilitator of meeting

Support to make strategies
MT
As the task area was getting wider, chances to using MT were getting wider.
And I could improve my performance using MT.
www.tocpractice.com
34
www.tocpractice.com
35

Life Events
Analyses used MT
present situation


A cloud of a wife
2016, Current
www.tocpractice.com

36
A predecessors experience
Why I was
annoyed?
Her baby cried at night.
She first gave birth one year earlier than me.

And her husband told me her experience and analysis.
www.tocpractice.com
37
She made this branch
I was annoyed.
I was hungry at
night.
www.tocpractice.com
I was not annoyed.
My baby cried.
I was not hungry in

the daytime.
38
The solution of the branch
Solution:
I prepare something to eat at night.
I was
annoyed.
I was
hungry at
night.
www.tocpractice.com
I was not
annoyed.
My baby
cried.
I was not
hungry in
the
daytime.
39
I cleared away these stresses.
I faced these stresses after I gave birth.

My baby doesnt sleep at night.
My baby doesnt eat baby foods.
My baby plays with foods.

My baby cries and I dont know the reasons.
And others
MT
When I was annoyed by my baby, I always made a branch in my head.
And I changed mindsets, sometimes I introduced something new easy way not to
be annoyed.
Quickly I cleared away the stresses.
www.tocpractice.com
40
A cloud of a wife
www.tocpractice.com
41

Life Events
Analyses used MT
present situation


A cloud of a wife
2016, Current
www.tocpractice.com

42
The situation was changed because of

the analysis.
In 2012
In 20092010
A cloud of whom
with complaints
with the present
situation
I could not enjoyed everyday life.
I was enjoying everyday life .
I was frustrated with my

husbands thought.
I was not frustrated with my

husband.
www.tocpractice.com
43
The reasons I had to look for some

problems.
I hoped to work with something related to TOC someday.
So I had to skill up my MT practice. In order to practice MT I had to find some
problems
(UDEs) first.
wrong to deal with others problems, so I had to find some problems in my

It isMT
area of responsibility.
But I could not find the problems.
www.tocpractice.com
44
The way to find problems (UDEs)
time I was taught a below thing at MT Club.

At such
Sometimes there is a UDE in a situation we think nothing can be done and dont
MT
care.
www.tocpractice.com
45
I found a small problem.
I want my husband to
reduce expenses a little
more.
I had a small stress.
www.tocpractice.com
46
I made this cloud.
B
I ensure to gain
respect for me.
D
I push my opinion
through against my
husbands life style.
C
I respect my husband.
D:
I bottle up my
opinion to take up
my husbands life
style.
A
We are a good
married couple.
www.tocpractice.com
47
If I dons say my complaint to my husband,

he will never change, and I will not able to
gain respect for me.
I want to say
dilemma
My husband has his

thought, so I have to
respect it.
I cant say
www.tocpractice.com
48
A
We are a good
married couple.
B
I ensure to
gain respect
for me.
Solution:
I translate my husbands and my WANTs
to NEEDs, we share the NEEDs, and we
decide our actions.
C
I respect my
husband.
www.tocpractice.com
49
The meaning of the solution _1
WANT
WANT
I or my husband have to exercise patience.
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50
The meaning of the solution _2
NEEDs
If we share our NEEDs, we can share our actions.
www.tocpractice.com
51
The case which our wants were

different.
I want him to
reduce expenses a
little more.
I want to buy what I

want freely.
There is little money

in my free account, so
please put some
money into it from
our main account.
Oh! Little more??

OK. I will do it.
www.tocpractice.com
We behaved with modesty each other,

and we had small stresses each other.
52
I considered about our household

economy with NEED.
The NEED of managing a household economy is the family live in relief with
comfort.
To fill the NEED I have to understand the actuals of our household economy.
MT
I marshaled the stocks and the flow, and it became apparent that our household
economy had no problems.
www.tocpractice.com
53
The reason I had wanted my husband

to reduce his expenses
My husband expenses are

more than the average.
The average of pin

money of Japanese
salaried workers is
www.tocpractice.com
I am not a good housewife

because I can not manage
our house economy rightly.
54
My mindset and behavior after the

analysis
I showed the papers about our household economy to my husband, and we
discussed it.
We manage our household economy to live in
relief with comfort.
Our household economy

has no problem now. When
the situation is changed,
lets check again. And if it
has any problems, lets
review our consumption
behaviors.
Yes. I have same feeling.
www.tocpractice.com
55
POOGI I learned on the workshop of

MT
POOGI
performance
MT
MT
time
www.tocpractice.com
56
I made POOGI come true.
Sensation of happiness
Performance as a wife to my
husband
A cloud of a wife
A cloud of whom with

complaints with the
present situation
2010
www.tocpractice.com
2012
time
57
www.tocpractice.com
58

Life Events
Analyses used MT
present situation

2016, Current
www.tocpractice.com

(My first child was 0 year old.)
A cloud of a wife
(My first child was 3 years old)
59
I faced problems I cant clear away

with a branch.
As my child grew up, I became to face problems I cant clear away with a branch.
For example I had to brush teeth of my child, but he didnt like to open his mouth.
Open your mouth like a

hippo!
Open your mouth soon, or no

desserts evermore.
20 minutes
later
I dont want to say like this,

because I am threatening my child.
www.tocpractice.com
60
A cloud of a mother of a early

child
I made this cloud when my child was 3 years old.
B
I respect my child.
D
I let my child do what
he want.
C
I ensure to gain
respect for me.
D
I force my child to do
what I want him to
do.
A
We are good motherand-child.
www.tocpractice.com
61
I must not force my child to do what he

refuse, if I want to respect my child.
I have to let my child
do what he want.
dilemma
If I dont brush teeth of my

child, he will get cavities. So I
have to force my child to
open his mouth.
I cant let my child do what
he want.
www.tocpractice.com
62
A
We are good
mother-andchild.
www.tocpractice.com
B
I respect my
child.
C
I ensure to
gain respect
for me.
Solution:
I define my acceptable ranges
about my childs behaviors, and I
clear out the reasons I set them by
myself. And I make my child
understand the ranges and the
reasons preliminarily.
63
Early childs behaviors are in the

parents acceptable ranges.
A parents acceptable range
Early children act with things

which their parents gave in the
places where their parents
accepted.
If parents really want to change

their childrens behaviors, they
can control them.
www.tocpractice.com
64
If the parents acceptable range

moves
No more!!
Children cant understand where is a real acceptable range.
And when a child exceed the real acceptable range, the parent get angry.
www.tocpractice.com
65
If the parents acceptable range is

defined
I cant accept your
request.
When Children understand where is a real acceptable range, ordinarily they dont
exceed it .
If a child exceed the range, the parent can say I cant accept your request. firmly.
www.tocpractice.com
66
The meaning of respect
To accept wants of other persons and let

them do it
To deal with wants of other persons as if

they are valued
To acknowledge wants of other persons. If
we cant accept the wants without change,
we have to explain the reasons until they
understand.
Respect
www.tocpractice.com
67
To respect early children
Respect
To deal with wants of other persons as if

they are valued
To acknowledge wants of other persons. If
we cant accept the wants without change,
we have to explain the reasons until they
understand.
In case the other persons are early children it is difficult to make them
understand the reasons right there.
We have to make them understand the reasons preliminarily .
www.tocpractice.com
68
My mindsets before the analysis.
I can
apply the solution of the cloud of a wife to mothers problems.
to share NEEDs and WANTs with my child.

I have
MT
www.tocpractice.com
69
My mindsets after the analysis
Parents and their children have different standpoints, and there are different way
to respect as the each standpoints.
In case parents and their early children if parents set appropriate acceptable
ranges and make the children understand the ranges and the reasons why the
ranges was set preliminarily and make the children change their actions, when the
children almost exceed the ranges, the parents actions have respect for the
children.
www.tocpractice.com
70
The operation of the solution
I brood my acceptable range, and set a rule.
I explain the rule and the reasons to my child and ask for feedbacks.
I entertain the feedbacks and lock in a rule.
I apply the rule austerely.

However, I always take requests of change of the rule, and I change the
rule as needed and apply the new rule from the next day.
www.tocpractice.com
71
I made this rule first.
A rule of brushing of teeth

My child must open his mouth widely without resistances, or no dessert on the
next meal.
We observe our rule.
I distress myself very much and talked with my 3-year-old child very much and made
this rule.
www.tocpractice.com
72
My childs feedback about the rule
We can review our rule. Do

you want this rule or not?
I want this rule, because I can

brush my teeth well.
www.tocpractice.com
73
The rules I have set
My child must open his mouth widely without resistances, or no dessert on the
next
meal.
child must start to go home at time I

MyMT
My child have to follow the everyday time schedule I made.
www.tocpractice.com
appointed when we are playing outside.
74
Effect of the implementation of the

solution
I became to be able to make my child do what he have to do (eating, changing his

clothes, going home, taking a bath, sleeping) in my control.
I became
to be able to play with my child at full power on playing time.
quality of my domestic affairs went up.(I became to

TheMT
be able to clean up
everyday because we have a clean up time on our everyday time schedule.)
My stress was reduced substantially.
www.tocpractice.com
75
www.tocpractice.com
76

Life Events
Analyses used MT
present situation


A cloud of a wife
2016, Current
www.tocpractice.com

77
Assumption of the cloud of a mother of

a early child
B
I respect my child.
D
he want.
C
I ensure to gain
respect for me.
D
what I want him to do.
A
Assumption of C-D
A mother who cant control her childs request is not good.

www.tocpractice.com
78
The assumption bred this behavior
A mother who cant control

her childs request is not good.
It is a closing time now.

Go home soon!!
A staff of a play area

for early children
www.tocpractice.com
79
I reflected on my behavior.
I did not want to discommode the staffs, but I

wanted to keep away the situation the staff
saw me as a bad mother. So I forced my child
to go home soon.
If I put away this assumption, I can stop this
kinds of behaviors.
www.tocpractice.com
80
The solution against the assumption

Assumption of C-D
Solution:
Competence of a mother is not always appraised with reference to whether the mother
can control her childs request or not.
I wrote this solution, but I couldnt consent it.
I thought:
Competence of a mother is appraised with reference to whether the mother can
control her childs request or not.
When I cant consent a MT Solution, I always write my thought logically, and I try to find
a irreconcilability in the account.
www.tocpractice.com
81
I wrote my thought which I threw out

the solution.
B
I respect my child.
D
he want.
C
I ensure to gain
respect for me.
D
what I want him to do.
A
Almost all mothers of early children have the same cloud and want to fulfill both need
B and C. And who can fulfill both of them is a mother with strong ability.
When a mother cant control her child, she doesnt fulfill need C. In fact she has some
problems. In other words her appraisal is low.
www.tocpractice.com
82
I had to review this logic.
One has some problems Ones appraisal is low
www.tocpractice.com
83
I reviewed the mind of POOGI.

POOGI.
performance
POOGI
problems
problems
problems
time
I find the fact People always have some problems.
www.tocpractice.com
84
I found my fault in my logic.
One has some problems Ones appraisal is low

This logic includes a fault.
Correct thought is
People always have some problems without any relation to their appraisal.
When I found the thing, I found below thing, too.
We dont need to despair of current situation or feel shame , if we have some
problems.
www.tocpractice.com
85
What is appraisal?
What I can do
What I can do
What I cant do
What I cant do
appraisal
appraisal
Appraisal is to visualize what I can do and what I cant do to improve a

performance.
In other words it is a way to know a current situation accurately.
www.tocpractice.com
86
The meaning of current appraisal
Future appraisal
If we implement POOGI, current

appraisal must be higher than
past one, but it will be felt low in
Current appraisal
the future because we will have

improved.
Past appraisal
In fact current appraisal is just current appraisal, and it is not right we feel it
high or low absolutely.
www.tocpractice.com
87
Errant ways to use appraisal
Appraisal is a way to improve our performance, and we must not be swayed by it.
we are swayed by appraisal >
< Examples
We feel down because of a low appraisal.
MT
We dont make efforts because we content ourselves with current appraisal.

We cover loophole to get higher appraisal than real one.
www.tocpractice.com
88
The solution I got because of my

analysis
Assumption of C-D
Solution I got because of my analysis:

I accept my current appraisal ( what I can do and what I cant do) and can always
improve . ( I never cover loophole to get higher appraisal than real one.)
www.tocpractice.com
89

solution
1.
2.
3.
not to be angry at myself about what I cant do.

I became
I became to find what I cant do easily.
MT
I became to accept what my child cant do and lead him to his improvement.
www.tocpractice.com
90
My mindsets before the analysis
I am shaping
well.
I am happy.
www.tocpractice.com
Knowing some
problems
I am not good
at all.
91
My mindsets after the analysis
People always
have some
problems.
www.tocpractice.com
Knowing some
problems
People always
have some
problems
92

solution
1.
2.
3.
not to be angry at myself about what I cant do.

I became
MT
www.tocpractice.com
93
My behavior before the analysis
I have to finish
laundry.
www.tocpractice.com
Change your clothes.

Hurry up, or we will be
late.
94
My behavior after the analysis
I am not good at
making an
arrangement to go
out, so I must have
elbow room in my
plan.
www.tocpractice.com
Its time to change your clothes.

I see your changing, so show
me.
95

solution
1.
I became not to be angry at myself about what I cant do.
2.
3.
www.tocpractice.com
96
My behaviors before the analysis
Usually
Sometimes
There is no problem if you have

an accident. I wipe your peepee.
No! You have to wee-wee in

the toilet.
I felt both words were not good, but I could not find alternative words.
www.tocpractice.com
97
My behavior after the analysis
You did wee-wee on the floor. You

will be able to do wee-wee in the
toilet by little by little.
After the analysis I became to say these words, and I feel good about my words.
www.tocpractice.com
98
I will carry on my POOGI as a wife

and as a mother.
Life Events
Analyses used MT
present situation


A cloud of a wife
2016, Current
www.tocpractice.com

99

4 - Akiko Miyama 26 TOCPA Japan 19 May 2016 v1 Eng Upgr

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26th International Conference of the

TOC Practitioners Alliance - TOCPA

19-20 May 2016, Fukuoka, Japan

13 years of experience on using

Akiko Miyama worked as a salesperson and as an analyst at

26th International Conference of the TOC Practitioners Alliance - TOCPA

I used MT on my various problems

2011, I started to work again.

A branch of a mother of a baby

An analysis about problems and appraisal

A cloud of a fresh recruit

26th International Conference of the TOC Practitioners Alliance - TOCPA

The time of this analysis

2011, I started to work again.

A branch of a mother of a baby

An analysis about problems and appraisal

The first situation of my work

I graduated my university and I motivated to work.

26th International Conference of the TOC Practitioners Alliance - TOCPA

When I first met MT, I made

26th International Conference of the TOC Practitioners Alliance - TOCPA

I put this dilemma on the cloud.

He will feel bad if I ask

26th International Conference of the TOC Practitioners Alliance - TOCPA

Upgrade of the cloud

Pre-upgrade need C ; I keep the good relationship with seniors.

26th International Conference of the TOC Practitioners Alliance - TOCPA

I found my inner mindsets when I was

I feel ashamed and chagrined

If I make efforts very

I felt like a student.

To ask to a senior is like

26th International Conference of the TOC Practitioners Alliance - TOCPA

The solution of the cloud

26th International Conference of the TOC Practitioners Alliance - TOCPA

A mindset and a behavior after the

I read the manual but I couldnt understand here.

After this analysis my performance of work was improved dramatically.

I became to have good relationships with seniors and bosses.

They gave me many chances. And my career life became so fulfilled.

26th International Conference of the TOC Practitioners Alliance - TOCPA

What I did to learn MT

But I had another distress for 5 years.

I wanted to learn MT more, but I did not have good chances.

I made clouds in my way, but I could not get good solutions.

On MT Club I have practiced MT, and I have built up my skill.

26th International Conference of the TOC Practitioners Alliance - TOCPA

I could speed up my improvement.

A cloud of whom with complaints with the

2011, I started to work again.

An analysis about problems and appraisal

A cloud of whom with complaints

26th International Conference of the TOC Practitioners Alliance - TOCPA

The time of this analysis

2011, I started to work again.

A branch of a mother of a baby

An analysis about problems and appraisal

The first situation of my married life

26th International Conference of the TOC Practitioners Alliance - TOCPA

I made this cloud.

26th International Conference of the TOC Practitioners Alliance - TOCPA