0 оценок0% нашли этот документ полезным (0 голосов)
60 просмотров1 страница
Quality in an organization is defined by the customer. An organization with a customer focus is outward looking and continually improving. Effective communication mechanisms that can help improve communication include self-managed and cross departmental teams, as well as having an internal customer focus. Communication with external customers is essential in a competitive marketplace to avoid misunderstandings. The customer loyalty model consists of business performance, global perceptions, and loyalty behaviors.
Quality in an organization is defined by the customer. An organization with a customer focus is outward looking and continually improving. Effective communication mechanisms that can help improve communication include self-managed and cross departmental teams, as well as having an internal customer focus. Communication with external customers is essential in a competitive marketplace to avoid misunderstandings. The customer loyalty model consists of business performance, global perceptions, and loyalty behaviors.
Quality in an organization is defined by the customer. An organization with a customer focus is outward looking and continually improving. Effective communication mechanisms that can help improve communication include self-managed and cross departmental teams, as well as having an internal customer focus. Communication with external customers is essential in a competitive marketplace to avoid misunderstandings. The customer loyalty model consists of business performance, global perceptions, and loyalty behaviors.
In a troal quality setting, quality is defined by:
a. The employee b. The customer c. The management d. The organization 2. An organization with a customer focus is : a. Outward looking b. Inward looking c. Established d. Continually improving 3.
Which of the following mechanisms can help improve
communication? a. An internal customer b. Self-managed and cross departmental teams c. Organization employees d. Eternal customers
4.
Which of the following statements are true concerning
communication with customers? a. Must extend only to internal customers b. Is never misunderstood c. Is essential in a competitive marketplace d. Is not necessary in a small town
5.
The customer loyalty model consists of which of the
following components? a. Business performance b. Global perceptions c. Loyalty behaviors d. All the above are components of the customer loyalty mode