Alvin Paul D.

Claro
Block 23 Lot 18 Celina Homes II Deparo Caloocan City
+639369365261
alvin0843@yahoo.com
OBJECTIVE
Seeking a dynamic job experience that will further enhance in-depth knowledge
about hospitality industry, and prepare for future leadership roles.
WORK EXPERIENCE

Swissotel Merchant Court

Guest Service Agent (Reception)
20 Merchant Road Singapore
June 9 2014 April 7 2016
Job Description:
- Providing a friendly, welcoming and efficient service to all hotel guests, in
line with the hotels vision and values on customer satisfaction. Responsible
for checking in/checking out. Perform office duties on a temporary basis when
needed.

Ritz- Carlton Riyadh

Guest Service Agent (Bellman)
Alhada Area, Mekkah Road, Riyadh
August 21, 2012- May 20, 2014
Job Description:
- Greeting guest, direct them to the check-in desk, carry the guest luggage to
and from their cars and educate guests on the contents and features of their
hotel rooms. They also store guests' luggage after they have checked out if
they are not leaving immediately as well as arrange for local transportation
when requested. Depending on the size of the hotel or resort, additional
duties may be assigned as needed.

Swissotel Merchant Court

Concierge/Bell-Desk Department
20 Merchant Road Singapore
March 16 2011 to March 16 2012
Job Description:
-Making dining and other reservations for guest, and obtain tickets for events,
Make travel arrangements for sightseeing and other tours. Receive, store,
and deliver luggage and mail. Pick up and deliver items, or run errands for
guests.

SEMINARS ATTEND

Service Promise
Conducted by Mrs. Winnie Tan
March 2016
Upselling
Problem Solutions
Solving Guest Complaint
(conducted by MRT
Consultantants)

Conducted by Mrs. Tanya

Pillai

November 2015

Vital Few Training

Art of Engagement (conducted
by MRT Consultants)
September 2012

Intercruises Hotel and Restaurant Management Training Center

Food and Beverage/Bartending/Housekeeping Services
May 2012

EDUCATIONAL BACKGROUND

Tertiary

Course

Secondary

Primary

:
University of the East Manila
Bachelor of Hotel and Restaurant Management
:
BS Hotel and Restaurant Management
Year Graduated: 2012
Sacred Heart Academy of Novaliches
1155 Quirino Highway Novalliches, Quezon City
Year Graduated: 2007
:
Guardian Angel School
Deparo Caloocan City
Year Graduated:2003

PERSONAL INFORMATION

Date of Birth
Age
Citizenship
Civil Status
Height
Weight
Religion
Nationality

:
:
:
:

November 2, 1990
25
Filipino
Single
:
57
:
76Kgs.
:
Roman Catholic
Filipino

CHARACTER REFERENCES

Mr. Gerald Chan

Chor Yee Loh

gerald.chan@swissote

choryee.loh@s
l.com
wissotel.com

Front Office Manager

Assistant Concierge at
at Swissotel Merchant Court
Swissotel Merchant Court

Maria Chlariza Bautista

maria.bautista@swissotel.com

Duty Manager at Swissotel Merchant Court

I hereby certify that the above-mentioned information are true and

correct to the best of my knowledge and belief

___________________

Alvin Paul D. Claro