Calla Cretney

32925 Sheridan Garden City MI 48135

Email: callacretney@gmail.com Online Resume/Portfolio: callacretney.weebly.com

(734) 658-7194

SUMMARY QUALIFICATIONS

Highly Proficient with Microsoft Office Applications

Advanced Knowledge of Microsoft Excel
Trained in Troubleshooting and Critical Thinking

Professionally Experienced Event Planner

Excellent Written and Verbal Communication
Superior Customer Service Skills

EDUCATION

University of Michigan Dearborn, Dearborn, MI

Bachelor of Business Administration, 9/2011 Present
Expected Graduation Date: December 2015
Major: Information Technology Management
Overall GPA: 3.79
EXPERIENCE

Special Events and Marketing Coordinator at Dave & Busters

9/2015 Present
Sell special events packages using superior customer service, product knowledge, and upsell techniques
Manage all processes of event planning pipeline from prospecting to sale for up to 50 events at a time
Research and execute new marketing strategies to increase walk-in sales
Attend local tradeshows and networking events to generate new sales prospects
Create, maintain, and audit special events records and electronic data to ensure impeccable accuracy
Deposits Clerk/Bookkeeper at Dave & Busters
9/2015 Present
Record all daily store transactions, balance store bank, submit daily balance sheets, process all cash payments
Junior Consultant at AspenTech Consulting Group, Inc.
9/2014 5/2015
Investigated technical issues involving Act! CRM software, Windows 7 and 8, and Microsoft Office applications
Built and designed client databases using Act! CRM user interface
Remotely installed, upgraded, and configured various software packages on company-wide systems
Participated in marketing campaigns and social media marketing (company Twitter feed)
Home Health Care Coordinator at LaJoy Group, Inc.
3/2014 8/2014
Successfully restructured and managed office record-keeping system with HIPPA compliance
Conducted resume review, interviews, reference checks and new hire orientations
Submitted and interpreted felony background checks, motor vehicle reports and 5 panel drug screens
Audited timesheets and recorded payroll hours for approximately 120 employees
Guest Service Representative at Doubletree by Hilton
3/2012 8/2013
Answered a multiline telephone for both in-house and outbound calls
Created, changed and canceled guest reservations using OnQ software
Addressed all guest requests and issues with a sense of urgency and accountability and ownership
Championed HiltonHonors reward sign-up goals, achieving the most sign-ups of the department several times
OTHER SKILLS & COMPETENCIES

Strong work ethic based on professionalism, good communication, teamwork and personal accountability
Quickly able to understand and use new software packages
Elementary understanding of HTML, JavaScript, VBA, Swift and SQL coding languages
Experience with data clean-up and optimization
Able to solve problems and make decisions independently and in a team environment