The Questionnaire for Customers of GrameenPhone

Age ________ Years

Female Male
Please carefully read each descriptive statement, thinking in terms of your opinion
about the provided service quality of GrameenPhone(GP). Please circle the number, which
most closely responds to your thinking.
1

Strongly disagree

Disagree

Uncertain

4
Agree

5
StronglyAgree

1. Do you get the service what you need when you go to GrameenPhone center?

1 2 3 4 5

2. Does it take long time to reach Customer Manager in 121 hotline?

1 2 3 4 5

3. When you buy a new service does it activated quickly?

1 2 3 4 5

4. Do you satisfied with the network coverage of the provider?

1 2 3 4 5

5. Does your provider fulfill your need with the current product and service?

1 2 3 4 5

6. The EDGE service of GrameenPhone is very good?

1 2 3 4 5

7. Does the customer manager behave well to you?

1 2 3 4 5

8. Does the customer manager give you right information?

1 2 3 4 5

9. Do you get the service quickly?

1 2 3 4 5

10. Price of GrameenPhones different package is affordable?

1 2 3 4 5