Jabeen Azmat

71 Empringham Dr.
Scarborough, Ontario M1B 3Z7

647-654-2262
jabeen.azmat786@gmail.com
OBJECTIVE

To secure a position as a tutor that will allow me to utilize my teaching skills and successfully facilitate the
education and growth of all students.
SKILLS AND QUALIFICATIONS

Dynamic team player as well as an independent worker with proven ability to provide high quality work, with
minimal supervision
Establish and maintain trusted and respectable relationship with all teachers and students
Experienced in creating lesson plans for different subjects and giving homework accordingly
Punctual and have an outstanding attendance record. Able to make prior arrangements with other teacher as
needed
Exceptional verbal and written communication skills developed through academic course work, extracurricular
activities, and classroom experience. Provided afterschool help for ESL students
Proficient in Internet, Microsoft Word, Excel, and PowerPoint as experienced in preparing reports, visual
presentations, and spreadsheets
Attended Faculties of Education / Ministry of Education Forum- learned about mental health, importance of
parental engagement and inclusivity in the classroom
EDUCATION

Ryerson University
Bachelors of Commerce in Business Management
Major(s): Human Resources and Finance
University of Toronto
Master of Teaching Primary/Junior

October 2014
September 2015-Present

PROFESSIONAL TEACHING EXPERIENCE

Islamic Foundation of Toronto
September 2010-Present
Position: Childrens Program Coordinator
Supervised children from ages four to nine
Planned and implemented various activities specifically catering to each age group
Ensured all materials and equipment needed was available
Punctually arrived 30 minutes in advance to set up and ready for the day
Familiarized myself and my team with safety and emergency protocols and procedures
Communicated with the children outlining rules in a manner that they would understand
Made prior arrangements with other coordinators incase I was unable to attend
Brookside P.S. (TDSB)
February 2015- March 2015
Position: Teacher Candidate/Assistant Grade 3 and 6
Taught a wide variety of subjects, including Music and Drama to a Grade Three class (prep coverage) as well as
Drama, Science, Language, Math, and Visual Art to the core Grade Six class
Planed and assessed lessons as per the growing success policy, I used curriculum expectations and documents
with commercial and online resources

Taught students through whole class activities, guided learning groups, and one-on-one
Planned and delivered lessons to facilitate learning for students on modified and accommodated IEPs
Implemented a variety of strategies to address the learning styles of students within the classroom
Used anecdotal record keeping, success criteria, and descriptive feedback to assess student work and behaviorconstantly used assessment as learning, assessment of learning, assessment for learning
Used various classroom routines and developed others as required to manage class. Consistent expectations for
student behaviour were of the utmost importance to the success of the classroom
Planed lessons, transitions, and travel time to circumvent management issues. Always used positive tone of
voice
Included all the students in the lessons and simultaneously was attentive to those who occasionally lost focus
Participated in the schools monthly staff meeting, two Junior Division meetings
Led the Girls' Club by implementing two lessons on body-image and empowerment for a select group of Grade
5 and 6 girls

Ellesmere-Statton P.S. (TDSB)

October 2015-November 2015
Position: Teacher Candidate/Assistant Grade 3
Maintained a friendly and welcoming environment for all students
Taught all areas of the primary curriculum
Identified clear teaching objectives and specified how they will be taught and assessed

Planned and prepared lesson plans that catered to diverse learning needs
Motivated students with enthusiastic, imaginative presentations. Presented dynamic and interactive
demonstrations
Maintained discipline in accordance with the school's procedures and encouraged good practice with regard to
punctuality, behavior, standards of work and homework

Islamic Foundation School

September 2014-November 2014
Position: Grade 1 Teaching Assistant
Supervised grade one students in the classroom
Created lesson plans for literacy and art
Distributed course materials, tests and homework
Assisted with afterschool homework help program. Marked assignments and tests
Ryerson University
September 2010- April 2012
Position: Mentor
Mentored first year mentee
Assisted with her transition into Ryerson University
Provided academic support and guidance
Encouraged and motivated mentee to succeed and stay involved in the Ryerson community
Ryerson University
September 2010- December 2010
Position: Note Taker
Punctually attended lectures
Took the initiative to meet with professors to clarify concepts
Wrote notes for students with disabilities. Submitted typed notes within 72 hours
Made sure the notes were organized with no errors
Outlined the main topics and answered any questions that the students had regarding the notes
Agincourt Baptist Church
Position: Summer Day Camp Assistant
Supervised children aged 5-12

August 2008

Assisted with the preparation and implementation of various activities

Constantly interacted with campers during crafts, activities, and playtime
Reported accidents and emergencies to the camp director
Provided extra attention to certain campers during activities
WORK EXPERIENCE

ServiceOntario Driver and Vehicle Contact Centre

April 2016- Present
Position: Customer Care Agent
Addressed customer service inquiries in a timely and accurate fashion
Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
Properly directed inbound calls in phone queues to improve call flow
Made reasonable procedure exceptions to accommodate unusual customer requests
Developed effective relationships with all call center departments through clear communication
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction

ServiceOntario Public Records Operations Office

September 2014- August 2015
Position: Data Entry Clerk
Created a positive team environment by respecting differences and valuing coworkers
Effectively followed data input procedure as required under Ministry policies. Communicated issues regarding
document errors with team leader leading to help maintain optimal flow of work. Readily accepted job
assignments from team Leader to assist with the efficient functioning of the department
Resolve discrepancies in a timely manner using internal resources (ONBIS) and external resources (internet)
and sound judgement to solve issues
Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, office
layout, and oversaw the budget requirements; constantly implemented changes in the office
Ensure all information and operations were maintained in an effective, up to date and accurate manner
Adhered to the Freedom of Information and Protection of Privacy Act when handling confidential, sensitive
information to uphold trust
Organized Supervisors calendar according to fast pace changing of circumstances; booked boardroom
reservations ahead of schedule using Outlook. Ensured meetings were accessible and fair to all attendee
Answered telephone and direct calls/inquiries to appropriate staff and responded to questions based on my own
knowledge
Hudsons Bay Company
October 2011- July 2015
Position: Sales Associate
Provided quality customer service using my exceptional interpersonal skills
Ensured high levels of client satisfaction
Excellent interpersonal skills with the ability to interact with management, staff and customers at all levels
Adhered to company policies and guidelines
Trained new associates on how to operate the POS system and familiarized them with the merchandise
Promoted and persuaded customers to apply for the HBC Master Card
Ryerson University
Position: Poll Clerk
Adhered to Ryerson's policies and guidelines to maintain secrecy of voters
Helped voters register their names into an internal database
Organized the votes and delivered it to the respective authorities
Ryerson University

February 2010, 2011, 2014

March 2013

Position: Discover Ryerson Tour Guide

Collaborated with the event coordinator
Ensured all information was thoroughly and enthusiastically explained
Maintained a friendly and welcoming environment for all prospective students
Answered questions and dealt with all inquiries in an efficient manner
VOLUNTEER WORK
Ryerson University
January 2014- April 2014
Position: Special Events and Facilities
Created a Policy and Procedural Manual for Special Events and Facilities at Ted Rogers School of Management
Developed charts with the use of Excel and created the Manual by using Microsoft Word
Conducted extensive research with excellent data analysis
Analyzed data to reveal information patterns and trends found in the original Ryerson Policy and Procedure
Manual
Efficiently and effectively organized data for easier comprehension
Demonstrated excellent organization skills through planning and prioritizing
Compiled all material in a timely and effective manner with great emphasis on quality
REFERENCES AVAILABLE UPON REQUEST