SW LMS Tech 28042016 VA01

http://Swedishtechnology.
com
Technical Aspects For

Dubai Corporation for Ambulance Services
- Scope of Work
IT Implementation LMS System
Swedish Technology
Choose the Pathway to Your Professional

Service.
Why Choose Swedish

Technology?
Competencies, Professionalism, and
Practical Experience T o :
Application Life Extension
We help businesses maximize their existing investments
using Business Optimization to provide extra agility
Explore Experience
Best practices & Business process
Get tight with the business with Understand
internal barriers and Measure a few things well
When it comes to BP, its imperative to have a
solid handle on the business
without needing to replace their existing investments.
Explore Consulting Expert

Domain expertise
We have worked across all major industry sectors and
have particular depth of expertise in Finance, Healthcare
and general business
Transparent Integration
We provide fully transparent business integration
solutions. We believe an integration project should
produce measurable results and tangible business
benefits. Our unique approach uses domain expertise and
technology to deliver transparent benefit.
Consulting Expert Services

Specialized Services at the Right Time in Your
Project Lifecycle; We offers a portfolio of expert
services to help you optimize your current
environment and get up and running quickly on
new Oracle applications and technology
Explore Solution Support.

Implementation Services
System Expertise
We have delivered over integration projects and have
integrated a huge variety of systems such as SAP, Oracle
Financials, Navision, etc.
Integration in the Cloud

In addition traditional A2A / B2B Enterprise integration
we can provide integration solutions in the Cloud,
Private Cloud and G Cloud
Swedish offers implementations services that help

you from the planning phases through upgrades
and migrations. Get expert product knowledge to
reduce risk and speed the deployment of your most
critical projects
Swe-Tech
|P age 2
Swedish Technology
IT Services And
Consultancy
http://swedishtechnology.com
Why Swedish Technology?

At Swedish Technology, we believe that the quality of our staff is
our greatest asset, upon whom we build the rest of our
organizational structure. We recognize that a key element of
delivering customer satisfaction is the hiring and retention of a
qualified human resource base capable of meeting clients' longterm expectations. We select employees of the highest caliber
and continuously invest in their Training and development; As a
result, we boast a staff retention rate of over 90 percent.
Swedish s Competitive Edge

Knowledge, Experience, And Wisdom Full Apps Spectrum: CRM
(Oracle &Siebel), Back-office (FIN, SCM, HCM), Analytics
(OBIEE Hyperion) Market Leader in Providing Complete and
Integrated ERP Solutions
Your trusted partner in innovation

No other company provides the level of excellence in
comprehensive Consultation & IT management like Swedish
Technology. Our Bilingual and Professional Engineers maintain
your IT systems, so you have more time to focus on your core
business.
Advice you can count on
Technology and Innovation
Project Management
100% Satisfaction Guarantee
Our History of Excellence
Use Our Solutions to achieve more operational
visibility, reduce costs, and increase margins. Our

approach is to bring business value to our clients and we
will devote resources and time to ensure that goal is
achieved.
The Primary Driver for application development is
value and we firmly believe that it must be through
measurable business results. We have consistently
exceeded client expectations by delivering on all numeric
parameters, be it lower costs, quicker time-to-market or
enhanced productivity.
With an Integrated Quality Approach, we have set
benchmarks never losing sight of the fact that this focus
on quality must ultimately translate into benefits for our
clients.
.
HOW IT
WORKS
#1 BEST
OVERALL
Frist In
Committed to Deliver Often its

the few people with commitment
to delivery that finally get the
Project Over the finish line
Training &
classes
conducted &
delivered at
Scheduling &
Events Tables
.
System Expertise: We have delivered

over integration projects and have
integrated a huge variety of systems
such as SAP, Oracle Financials etc.
Complete - EMEA Coverage.

Our Operation serves Europe, Middle East and Africa.
Fixed Scopes
Complete a 12-16 weeks
Implementation
to save Money
and effort
Save:
$ Budget Money $ *
*Based on 2015 rates. Earnings will vary depending on hourly rate and length of placement
Work with Senior Consultants

, with High Academics, and
Management Skills,
Sample jobs include:
User experience
designed,
System interface
Easy to Use
Size, Stability, and

Commitment
-
Swedish is One of the Largest

IT Players in the Middle East
Europe
Distinguished Management
Board, and Executive Team
Swedish Remains Committed
to its Industry and its Clients
Swedish Offers an
Unmatched Structured Post
Implementation Support
Service
People, Skills, and

Culture
-
Swedish Focuses on
The Top Notch
Resources: Project
Managers, Senior
Consultants
Swedish is Always
on The Cutting Edge
of Technology, And
New Product
Developments
|P age 4
http://Swedishtechnology.com
About Swedish Technology

Swedish Technology is a leading company for specialized Business Services to the Middle East; Saudi Arabia and
International Markets
Swedish Technology ventures into profitable business opportunities. The company operates mainly in the Main Line of
Business for Information Technology.
Swedish Technology specialized in software development, Oracle and SAP technology implementations and IT
training.
Swedish Technology remains committed to serve the regions best businesses and government entities with its solid
track record, experience, and distinguished professionals.
E
|P age 5
Contents
INTRODUCTION ....................................................................................................................................................................................... 7
1.
Swedish Point of Contact ................................................................................................................................................... 7
2.
Oracle Product Experience.................................................................................................................................................. 7
3.
References .............................................................................................................................................................................. 8
CEC our Sub-Contractor .............................................................................................................................................................. 10
References ....................................................................................................................................................................................... 11
MANAGEMENT PROFILE ........................................................................................................................................................................ 15
1.
Corporate Profile ................................................................................................................................................................ 15
2.
Service Capacity .................................................................................................................................................................. 15
3.
Services Provided ............................................................................................................................................................... 15
4.
Swedish's Company Edges............................................................................................................................................... 16
5.
Our Value to Customer ..................................................................................................................................................... 16
PROPOSAL INTRODUCTION .................................................................................................................................................................. 17
IMPLEMENTATION SOLUTION ............................................................................................................................................................... 17
SCOPE REQUIREMENTS ......................................................................................................................................................................... 18
SCOPE INCLUSION ................................................................................................................................................................................. 24
SCOPE EXCLUSION ................................................................................................................................................................................ 24
IMPLEMENTATION METHODOLOGY ..................................................................................................................................................... 25
1.
Methodology Approach .................................................................................................................................................... 25
THIS SECTION SHOWS DEVELOP COURSE ............................................................................................................................................. 26
2.
Implementation Assumptions ......................................................................................................................................... 26
3.
Deliverables ......................................................................................................................................................................... 27
4.
High-level Work Schedule ............................................................................................................................................... 28
5.
Project Structure.................................................................................................................................................................. 28
6.
Project Resources ................................................................................................................................................................ 29
7.
Project Status Reporting ................................................................................................................................................... 29
8.
Roles and Responsibilities ............................................................................................................................................... 29
RISK AND MITIGATIONS........................................................................................................................................................................ 30
CONSIDERATIONS AND ASSUMPTIONS ................................................................................................................................................. 31
1.
Key Considerations ............................................................................................................................................................ 31
2.
Key Assumptions................................................................................................................................................................ 31
PROJECT MANAGEMENT APPROACH ..................................................................................................................................................... 33
1.
Project Management Overview ....................................................................................................................................... 33
2.
Project Escalation Process ................................................................................................................................................. 34
3.
Risk Management Strategy and Plan ............................................................................................................................. 35
4.
Scope Change Management ............................................................................................................................................. 36
5.
Resource Management ...................................................................................................................................................... 37
6.
Communication Approach ............................................................................................................................................... 38
7.
Issue Ticketing .................................................................................................................................................................... 39
8.
Quality Assurance Strategy and Plan ............................................................................................................................ 41
Training and knowledge Transfer Approach............................................................................................................................. 42
1.
Training Approach ............................................................................................................................................................. 42
2.
Training Process Overview .............................................................................................................................................. 43
3.
Training Deliverables........................................................................................................................................................ 44
SWEDISH TECHNOLOGY CORE COMPETENCIES ................................................................................................................................ 45
APPENDIX: CHANGE CONTROL PROCEDURE....................................................................................................................................... 47
CONCLUSION ......................................................................................................................................................................................... 48
|P age 6
QU1704201898V1
Introduction
Swedish Technology LLC is a consulting and technology firm specializing in Enterprise
Resource Planning (ERP) and- Business intelligence (BI) solutions, and Oracle SaaS Fusion Cloud
Service
Swedish Technology has strong presence across Middle East Region with Sales office at UAE,
KSA, Oman, Qatar and Egypt. We provide services under Oracle Applications with core focus on
Oracle E-Business Suite Applications and allied technology offerings.
Our Main Office is located in Silicon Oasis Dubai UAE (IT Plaza Building) ; we Currently
Serving more than 50 Customers in Saudi Arabia Kuwait Oman - Yemen Qatar-UAE Egypt ;
More than 3 Global Delivery Center.
Swedish Technology has more than 35 Expert Certified Consultant in Middle East
The various business and technical expertise that Swedish Technology successful implementations
& real business value in similar implementations, are combined here in this document to provide the
Best Practice for LMS System Project to assist Dubai Corporation for Ambulance Services in achieving
its business objectives.
We have strong presence across Middle-East region with execution of various Engagements for
major clients
By virtue of strong consulting expertise in similar scenarios, Swedish Technology will provide
seamless support services with best practices solution that will help Client in optimal utilization of
application.
1. Swedish Point of Contact
Company Contact Details

Point of Contact
Title
Mr. Khalid Saif

Oracle ERP Lead Consultant
Mobile
+971551058157
Telephone - Work
Email
+97142733566
Khalid.saif@swedishtechnology.com
2. Oracle Product Experience
Fusion Applications
Oracle Taleo
Right Now CX
Oracle BI Cloud
E-Business Suite
Primavera
EBS Mobile
BI Mobile
ADF Mobile
ADF
SOA
OAF
APEX
OBIEE
OBIA
HYPERION
ENDECA
|Page 7
QU1704201898V1
3. References
Clients
|Page 8
QU1704201898V1
Client
Details
Company Name
Fine Hygienic Paper
Contact Person
Mr. Ahmed Shalaby
Location
Dubai , United Arab Emirates
Client
Details
Company Name
Gulf Food Industries
Contact Person
Mr. Eslam Mahsoub
Location
Dubai, United Arab Emirates
Client
Details
Company Name
Al Qattara
Contact Person
Mr. Tarek Awad
Location
Abu Dhabi , United Arab Emirates
Client
Details
Company Name
AMMROC
Contact Person
Mr. Eyad el Sahli
Location
Abu Dhabi , United Arab Emirates
Client
Details
Company Name
OBCC
Contact Person
Mr. Salem Al Katheeri
Location
Salalah , Oman
Client
Details
Company Name
RAK
Contact Person
Mr. Feras Osama
Location
Ras Al Kahimah , United Arab Emirates
|Page 9
QU1704201898V1
CEC our Sub-Contractor

Core Experts Consulting is Oracle Platinum Partner for its Owner Mr Rashed Jumaa Seif Bin
Bukheet Al Falassy with expert consulting firm established in 2013, specialized in providing business
solutions to clients in all industries and regions. The services it presents include but not limited to:
Business Solutions Advisory, Business Solutions Implementation, Business Solutions Health Check,
Implementation Support, Business Solutions Upgrade, Business & Business Solutions Training, Project
Management, Business Process Reengineering, Business Solutions Organization Readiness Assessment,
and Business Process Automation.
The founders of Core Experts Consulting are a group of business solution experts who have
worked together for several years before deciding to establish a company together combining the
expertise and professional experience of each and every member of the group. The founders have
practiced business and business solutions consulting for many years before deciding to establish the
company.
Their professional experience covers all business divisions including but not limited to: Finance,
Supply Chain Management, Customer Relationship Management, Human Capital Management,
Production, Planning & Maintenance, Value Chain Management, Project Management, etc
Their cross functional, multi region, multi industry experience are the building blocks of this
company.
Not only are the founders shareholders in the company, they also hold top level positions enabling
them to work closely with each and every client along with their teams of resources, thus ensuring
consistent quality of service.
The founders all hold high academic degrees including several post-graduate studies relevant to
their fields of expertise.
The Core Experts Consulting team also possesses a group of highly distinct professionals in all
divisions. Resources are selected according to a very strict criteria, thus assuring benchmark quality
professionals delivering optimal quality services. Core Experts Consulting boasts to have the best
consultants in the market with the highest track records of successful effective engagements in the field.
Other than that, the resources selected are managed and trained by the best market players in each
division transferring to them knowledge and experience based on years of work in the field with high
profile clients per industry.
| P a g e 01
QU1704201898V1
References
Customer
Brief
Implemented
Modules
Elsewedy
Electric
One of the
largest group
of companies
in the Cables &
Wires industry
in the world
with extensive
operations
across the
globe
SMG
Automotive &
Engineering
A group of
companies in
the
Automotive
and equipment
industries
consisting of
the largest
automotive
spare parts
dealer in Egypt
and the sole
agent/
distributor of
PORSCHE,
HARLEY
DAVIDSON &
SCANIA in
Egypt
Financials,
Inventory
Management,
Purchasing,
Order
Management,
Advanced
Pricing for
Order
Management,
Process
Manufacturing
Financials,
Inventory
Management,
Purchasing,
Order
Management,
Advanced
Pricing for
Order
Management,
Service
Contracts,
Field Service,
Advanced
Scheduler,
Spares
Management,
Teleservice,
Depot Repair,
iStore,
Incentive
Compensation,
Channel
Rebates & POS
Management,
Accounts
Receivables
Deductions
Settlement,
Human
Resources,
Payroll, HR
Self Service,
Time & Labor,
Service Parts
Planning,
Demantra
Demand
Management,
Advanced
Forecasting &
Demand
Modelling for
Demand
Management,
Financial
Analytics,
Customer Name
Implementation
type (EBS /
Cloud)
EBS
EBS
Contact
Person Name
Wael Badran
Nasr Shaker
| P a g e 00
QU1704201898V1
Customer Name
Customer
Brief
Dar Al-Dawa
One of the top

Companies in
the
Pharmaceutical
Industry in
Jordan with
operations
across the
MENA region
Momen Group
A group of
companies
consisting of
the largest
retail F&B
restaurant
chains in
Egypt
(Momen,
Pizza King,
Planet Africa)
with branches
in the Middle
East, as well as
a leading
company in
the Food
Processing
Industry
Implemented
Modules
Procurement &
Spend
Analytics,
Supply Chain
& Order
Management
Analytics
Financials,
Inventory
Management,
Purchasing,
Order
Management,
Advanced
Pricing for
Order
Management,
Process
Manufacturing,
Advanced
Supply Chain
Planning,
Production
Scheduling,
Manufacturing
Execution
System
Financials,
Inventory
Management,
Purchasing,
Order
Management,
Advanced
Pricing for
Order
Management,
Process
Manufacturing,
Interface with
3rd Party
Restaurants
POS system
Implementation
type (EBS /
Cloud)
Contact
Person Name
EBS
Ziad Youssef
EBS
Sameh Lotfy
| P a g e 02
QU1704201898V1
Customer
Brief
Implemented
Modules
Al-Rajhi
Cement
A leading
Company in
the Cement
Industry in
Jordan
Middle East
Glass
The largest
company in
the glass
packaging
industry in
Egypt with
operations in
the MENA
region
Airlink
A leading
company in
the Freight and
Value Added
Logistics
Industries in
the UAE, with
operations
across the
Middle East
region
A leading
multinational
company in
the Food
Additives
Industry in
Egypt, with
operations
across the
globe
The largest
company in
the Hygienic
Products
Industry with
branches and
operations
across the
MENA region
Process
Manufacturing,
Advanced
Supply Chain
Management,
Production
Scheduling,
iProcurement,
Sourcing,
Approvals
Management
System
Financials,
Inventory
Management,
Purchasing,
Order
Management,
Process
Manufacturing,
Integration
with Plant
Machines
Financials,
Interface with
various 3rd part
billing
applications
Customer Name
Symrise
Nuqul Group
Ezz Steel
One of the
largest group
of companies
Financials,
Inventory,
Purchasing,
Order
Management,
Process
Manufacturing,
Advanced
Supply Chain
Planning
Inventory,
Purchasing,
Order
Management,
Advanced
Pricing for
Order
Management,
Process
Manufacturing,
Advanced
Supply Chain
Planning,
Production
Scheduling
Inventory,
Order
Management,
Implementation
type (EBS /
Cloud)
EBS
Contact
Person Name
Tarek AlAkhdar
EBS
Ahmed Gado
EBS
Rashed AlFalasi
EBS
Salah Amer
EBS
Firas El-Hilu
EBS
Waleed
Ashmawy
| P a g e 01
QU1704201898V1
Customer Name
Atyab Foods
GASCO
Customer
Brief
Implemented
Modules
in the Steel
industry in the
world with
extensive
operations
across the
globe
The largest
company in
the Food
Processing
Industry in
Egypt
Process
Manufacturing,
Advanced
Supply Chain
Planning
The lead
pioneer in the
gas
transmission,
distribution,
marketing &
processing in
Egypt
Inventory,
Purchasing,
Order
Management,
Advanced
Pricing for
Order
Management,
Fusion
Accounting
Hub
Enterprise
Asset
Management,
Self Service
Work Requests
for Enterprise
Asset
Management
Implementation
type (EBS /
Cloud)
Contact
Person Name
EBS + Cloud
Arafa
Abdelsalam
EBS
Ahmed
Abdelmomen
| P a g e 04
QU1704201898V1
Management Profile
1. Corporate Profile
Swedish Technology is a leading company for specialized Business Services to the Middle East ; Saudi
Arabia and International Markets
Swedish Technology ventures into profitable business opportunities. The company operates mainly in
the Main Line of Business for Information Technology.
Swedish Technology Company Offices
UAE Head Office: Silicon Oasis - Dubai
Swedish Technology Resources worked on:
Nuqul Group UAE
California Gardens - UAE
Gulf Food Industries - UAE
Americana - UAE
ANB Arab National Bank - KSA
Gulfa Mineral Water UAE
AMMROC UAE
OBCC Oman
Al Qattara UAE
Gulf Extrusions UAE
Ajman Free Zone UAE
Dubai Smart Government - UAE
2. Service Capacity
Swedish is One of the Largest IT Players in the Middle East - Europe

Swedish is a Listed Company, with Lasting Corporate Governance
Distinguished Management Board, and Executive Team
Swedish Remains Committed to its Industry and its Clients
Swedish Offers an Unmatched Structured Post Implementation Support Service
3. Services Provided
ERP & Systems

IT Outsourcing
Enterprise Cloud Services (Oracle Fusion
Cloud, Oracle Fusion Recruiting ...etc.)
ERP Implementation (Oracle ...etc.)
Training & Support
System Integration
Business Intelligence and Data
Warehousing
Enterprise Application Managed Services
Custom Application Managed Services
End User Devices Managed Services
Managed Services
Service Desk
Server Managed Services
Security Managed Services
Network Managed Services
Storage Managed Services
Database Managed Services
Messaging and Blackberry Managed
Services
Voice Managed Service
| P a g e 05
QU1704201898V1
4. Swedish's Company Edges

Our Experienced, Certified, and Bi-Lingual Professionals has the Track Record &
Commitment to Deliver Success
Knowledge, Experience, And Wisdom

Full Apps Spectrum: CRM (Oracle &Siebel),
Back-office (FIN, SCM, HCM), Analytics
(OBIEE Hyperion)
Market Leader in Providing Complete and
Integrated ERP Solutions Using Best Practice
Approaches And Methodologies, While
Reducing Project Complexity and Risk
Has Unique Solutions Integration, and
Product Customization Team
People, Skills, And Culture

Swedish Focuses on The Top Notch
Resources: Project Managers, Senior
Consultants
Swedish is Always on The Cutting Edge of
Technology, And New Product
Developments:
A Pioneer Oracle & SAP Swedish Apps
Implementer in Middle East - Europe.
Swedish Adopts the Client Centric Culture,
Linking Employees Pay to Projects Quality
Delivery And client's Satisfaction
Continuous Skill Development and Transfer Is
A Key Ingredient to Our Success
5. Our Value to Customer
Our depth of HR, Finance and Supply Chain business consulting experience and Oracle Cloud technology
expertise
We are one of the Market Leader for implementation of Oracle Cloud with client's references and industry
recognition
Our reusable assets for Oracle Cloud solution will accelerate time to value
Our experience in implementation of Oracle Cloud will enable us to deliver a comprehensive and integrated
solution
Our proprietary Oracle Cloud implementation methodology built on rapid and Iterative approach will
facilitate better adoption and faster implementation
We will leverage our strong relationship with Oracle product engineering and alliance partnership for smooth
adoption of Oracle Cloud.
| P a g e 06
QU1704201898V1
Proposal Introduction
Swedish Technology is pleased to present this proposal to DUBAI CORPORATION FOR
AMBULANCE SERVICES for LMS System Project. Swedish Technology is aiming to meet Dubai
Corporation for Ambulance Services objectives and goals for this project.
The various business and technical expertise that Swedish Technology successful implementations
& real business value in similar implementations, are combined here in this document to provide the
Best Practice for LMS System Project to assist Dubai Corporation for Ambulance Services in
achieving its business objectives.
We have strong presence across Middle-East region with execution of various Engagements for
major clients
By virtue of strong consulting expertise in similar scenarios, Swedish Technology will provide
seamless support services with best practices solution that will help Client in optimal utilization of
application.
Implementation Solution
The Proposal will cover the functionalities of LMS System and experienced Resources will be
utilized in order to maximize the utilization of the strong features of LMS System Implementation
Project in addition to implementing the industry best business practices whenever possible.
| P a g e 07
QU1704201898V1
Scope Requirements
Based on DUBAI CORPORATION FOR AMBULANCE SERVICES Organizational Structure;
The Scope Proposed Requirements will consist of (1) Country and (1) Company; Such as Business
definition for each Legal Entity in addition to covered business automation for the different business
requirements; starting from gathering the business requirements, setting the solution design based on
the best practices, till the system is built, tested, and deployed.
-Customer Can choice one choice from the below 3 options
Risk Source
MOODLE
EDX
Swedish Learn
Vendor
OPEN
Open
Swedish technology
Technology
PHP
PHP
Oracle Apex
English / Arabic Tool
Does your solution

provide Sound
recording, Screen
Recording, Editing,
Practice and Playback
capabilities?
Partial
Partial
Partial
Does your solution

Reduce Content
Development Costs and
Time to Deployment by
generating system
process documents, test
scripts, simulations,
training manuals, quick
reference guides,
presentations and inapplication support?
Partial
Partial
Partial
| P a g e 08
QU1704201898V1
Risk Source
MOODLE
EDX
Swedish Learn
Is your solution capable

of multi-language
support?
Central repository for

all content, organized
by folders similar to
Windows Explorer
Link documents from

the library into a
hierarchy similar to a
table of contents like
Modules, Sections &
Topics
Multiple Deployment
Option like Player
Package, HTML,
Presentation etc
Partial
Partial
Partial
Create Questions &

Assessments
Does your solution

integrates with external
applications?
| P a g e 09
QU1704201898V1
Risk Source
Does the suggested

software require any
licenses?
MOODLE
EDX
Swedish Learn
On Scope
BOM
The following subject areas need to have the LMS
Registration Module,
View Training Module, Result upload Module,
Create Training Module, and Admin Module for training purpose.
| P a g e 21
QU1704201898V1
| P a g e 20
QU1704201898V1
| P a g e 22
QU1704201898V1
| P a g e 21
QU1704201898V1
Country:
UAE
Total Number of Employees per Company

Users as per licences
Scope Inclusion
The scope of the implementation includes the design and configuration of LMS System as described
below. Based on our understanding of DUBAI CORPORATION FOR AMBULANCE SERVICES
Requirements, the following are considered as in-scope for arriving at the effort estimates for this
proposal.
Scope Exclusion
The following are considered out of scope for the purpose of this proposal
Any Customizations like (Forms, Oracle Applications Framework, jDeveloper, Extensions
Interfaces, Additional Alerts, Customized Dashboards, OBIA reports) is out of scope except what
have been mentioned In Scope and will be treated as time and material (T&M) basis if possible.
Any Migration of historical data is out of scope for the project except what have been mentioned In
Scope.
Any Organization change management would be the responsibility of the customer
Any Web service Out Of is Out scope.

Any Module not implemented or signed off (before start of project) Not In this Scope.
| P a g e 24
QU1704201898V1
Implementation Methodology
The below business flows will serve as the Based on Swedish Course build and interactive
learning user guid Method as Below:
1. Methodology Approach
| P a g e 25
QU1704201898V1
This section shows develop Course
2. Implementation Assumptions
Servers& Infrastructure
Platform
Database
Operating system
Human Resources
DBA Support
Project Communication
Language
Deliverable Languages
Customer will be responsible of providing all the necessary servers and

other infrastructures required for implementation processes.
Web/Media/Presentation
Oracle 11 express or higher or Mysql
Linux x86-64/Windows
Arabic & English speaking resources are expected
Expected DBA support during implementation phase from customer also
Arabic or English
Arabic or English
| P a g e 26
QU1704201898V1
3. Deliverables
This section shows all the implementation deliverables across the project phases
Plan
Description
Project charter
Project plan
Requirements gathering document
Scenario Document
Develop, Configure and

Prototype
User Guides
Go-live
Application Go-Live
Project Closure report
Post Go-Live Issue Tracking Reports
Project review/sign-off meeting
Plan
Analysis and Design
Project Deliverables
Notes: The outcome of this process should feed into the Project Plan in the form of additional or
alternative tasks in the plan.
| P a g e 27
QU1704201898V1
4. High-level Work Schedule

High Level Work Plan
The following section covers the high level plan for included with:
Activities / Weeks
Month 1
W1
W2
W3
Month 2
W4
W5
W6
W7
Month 3
W8
W9
W10
W11
W12
Document As Is
Define Scope
Validate Process
Testing & Training
Go LIVE
5. Project Structure
| P a g e 28
QU1704201898V1
6. Project Resources
Designation
Number
Onsite / Offshore
Language
Project Manager
Functional Consultant
1
1
Onsite
Onsite
English/Arabic
English/Arabic
DBA
Onsite
English/Arabic
7. Project Status Reporting

Swedish Technology will send to Project stakeholders the "Project Status Reporting" every 15 working
days with project statues.
8. Roles and Responsibilities

In general, the assigned persons will be responsible for activities requiring specific skill sets. When these
resources change, the Project Manager will ensure that these project team members transfer sufficient
knowledge to their replacement and ensure that coverage exists for any outstanding assignments.
Some application implementation tasks will require representation from various functional areas. In
this case the Steering Group will provide all necessary resources to support these tasks and activities.
Role/ Title
Project Manager
Functional Consultants
Swedish Technology Team Responsibilities

o
o
o
o
o
o
o
o
Role/ Title
DUBAI CORPORATION FOR AMBULANCE SERVICES Team

Responsibilities
o
o
o
Project Manager
Central Contact point for the client

Guides the implementation team through the phases of the project
Coordinates with client/clients core team for their actions/activities
Reports the project progress
Escalates & resolve issues if any with the steering committee
Be responsible for Develop test scenario applications as per current
the clients setup.
Document the business processes, recommendations , system Process
used etc
Rescored scenario on capture tool .
o
o
o
o
Be Responsible for ensuring the clients requirements are met

Facilitate the sign off of documents & phases
dvise the client on the appropriate steps during the implementation
phases
Monitor progress on a regular basis
Support and allocates key users
Planning and managing the organization resources
Sign off deliverables and acceptances
| P a g e 29
QU1704201898V1
DUBAI CORPORATION FOR AMBULANCE SERVICES Team

Responsibilities
Role/ Title
Functional Owners/Key Users

IT Team/DBA/Consultant
o
o
o
o
Provide proper business requirements and scenarios

Provide Applications knowledge to end users and other clients project
team members
Provide All Document for Testing and acceptance
Supervise how live data entry currently
Risk and Mitigations

Risk Source
Organization
Change
Management
Communication
Risk
Staffing Risks
Scope/ Project
Management
Risks
Risk
System
Adoption is low
Project
Communication
is ill-defined
Non Availability
of personnel to
take appropriate
actions
Significant
Changes in
scope of the
project
Risk
Priority
Assigned
To
Risk Consequence
Risk Mitigation / Contingency
High
Dubai
Corporation
for
Ambulance
Services
Resistance to start
using the new
system and its
functionalities for
business purpose
Training programs, early

involvement, Structured change
management program
Low
Swedish
Technology
&Dubai
Corporation
for
Ambulance
Services
Visibility of the
project status &
corrective action
Publish periodic progress reports

& periodic status update meetings
High
Swedish
Technology
&Dubai
Corporation
for
Ambulance
Services
Progress of critical
project activities
will be adversely
impacting the
project schedule
and cost.
High
Swedish
Technology
&Dubai
Corporation
for
Ambulance
Services
Could Result in
recasting of project
objectives, costs
and /or milestones.
Seek management commitment

and support for the entire
duration of the project.
The project and the staffing plan
are provided early to give
adequate time for Swedish
Technology to mobilize resources.
Ensure that all stakeholders agree
on project scope at time of project
initiation. Move non-critical
project components into
subsequent phase. Educate endclient on getting standard
implementation before going in
for any specific or detailed
customizations
| P a g e 11
QU1704201898V1
Risk Source
Risk
Upgrade of
environment
during the
course of the
implementation
Any upgrades
during the
implementation,
it may affect the
configuration or
functionality.
May result in
delays to the
project schedule.
Duration of the
Project
Extended Project
period by
Swedish Tech or
DUBAI
CORPORATION
FOR
AMBULANCE
SERVICES will
have an adverse
impact on the
project timelines
of Swedish
Risk
Priority
High
High
Assigned
To
Dubai
Corporation
for
Ambulance
Services
Swedish
Technology
&Dubai
Corporation
for
Ambulance
Services
Risk Consequence
Risk Mitigation / Contingency
Could result in
rework for Swedish
In case of any upgrades or Phases

during the implementation, the
application functionality will be
tested byDubai Corporation for
Ambulance Services . If that
results in any change in
configuration, that can be taken up
through Change Control.
Could result in
delay to Swedish
Project team and
lead to effort
overruns
The common project Plan would

be built to ensure that the
completion of the functional &
technical work coincide to ensure
a common Testing cycle
Considerations and Assumptions

1. Key Considerations
1.
2.
3.
4.
5.
6.
7.
Any changes to the scope of work and/or assumptions can impact the time, resources and costs of the
project. Such changes will have to be approved by the Management Team.
The standard ORACLE Business Flows and functionality will serve as the base for the
implementation.
Swedish Technology Implementation Approach will be used for the implementation
Change control will be performed using Approved CR standard processes
All document for current implementation (Example DO70,setup document, security Matrix ) have to
be ready from customer before start of project .
If recording sound will be consultant sound.
If needed studio recording will be in customer cost.
2. Key Assumptions
1.
2.
3.
All Prototype and Configure activities and workshops are executed one and the same environment.
Project will be executed in Onsite/Offshore model where All Requirements Gathering Meetings; will
be executed onsite where it would be in DUBAI CORPORATION FOR AMBULANCE SERVICES
Site in Dubai while offshore would be Swedish Technology Development Center.
Any Other Activities will be through offshore model.
| P a g e 10
QU1704201898V1
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
Adequate design and other technical documentation / HR Policies /Chart of account./ br100/D070/
user guid .etc of existing Systems (Deduction elements...etc.) will be provided by DUBAI
CORPORATION FOR AMBULANCE SERVICES as Approved documents , it will be provided to
the Swedish Technology Project Team after award of the contract.
Scope of this proposal is based on our understanding of DUBAI CORPORATION FOR
AMBULANCE SERVICES requirements. The estimations are likely to change once we obtain more
detailed information.
All documentation and workshops are provided in English or Arabic one language only ,
Workshop venues meet the technical requirements for connecting to the Instance (Oracle Server)
project environments.
DUBAI CORPORATION FOR AMBULANCE SERVICES members are available for workshops and
work product reviews.
Handling and reporting of Service Requests to Oracle Support is the responsibility of theDubai
Corporation for Ambulance Services .
Organizational Change Management will be covered by theDubai Corporation for Ambulance
Services .
It is assumed that DUBAI CORPORATION FOR AMBULANCE SERVICES will maintain and
obtain license for any necessary Oracle software and hardware programs before the commencement
of the services.
In case of any required visit to any other country; Accommodation; Transportation & Flight will be on
DUBAI CORPORATION FOR AMBULANCE SERVICES Cost.
If the project has been ended for any reasons; DUBAI CORPORATION FOR AMBULANCE
SERVICES shall pay Swedish Technology all fees as specified in the Statement of Work and expenses
up to the effective date of the termination, including work in progress, and including the applicable
notice period irrespective of whether Company requires Swedish Technologys services during same;
and Swedish Technologys demobilization costs, transition costs, and other unrecoverable costs.
Project kick off must be after instance readiness of cloned Oracle Instance from Prod
Support is for solve any L1 error in tools,
Any change in video or recording after approval out of scope and have to be as SR.
| P a g e 12
QU1704201898V1
Project Management Approach

1. Project Management Overview
Success of Project Management is woven around building and leveraging an effective project
organization. The suggested project structure for Implementations is detailed in the diagram below. The
structure is designed to handle right level of governance, quick issue resolution and escalation
handling. Project Governance structure depicted below will be modified as per the project
requirements:
| P a g e 11
QU1704201898V1
2. Project Escalation Process

The Escalation Process is used to ensure critical items are raised soon enough to prevent impacts or
embarrassments to the project, and to ensure the appropriate parties are informed and involved in
critical decision-making. The project should always strive to make decisions and address issues at the
lowest possible level, however when a resolution cannot be made up to the direct project manager,
items should be escalated to ensure a decision is made before it can cause project impacts.
The following elements will be considered for the project escalation process:
What items are subject to the escalation process?

For instance, critical issues or all issues; design decisions; contract disputes; deliverable acceptance
disputes; invoice disputes; etc.
What will be a candidate for escalation and what will not be a candidate for escalation.
The levels of escalation and the participants in each level.
Who has the final decision?
What is the required timeframes between escalation levels? (Must be commensurate with the item
being escalated and the impact to the project if the item is not resolved.)
Issues that cannot be resolved by project team members will need to be escalated to the next
appropriate level.
In such cases the Swedish Technology project manager or the Customer project manager will report the
issue to the project engagement manager or the account manager with recommendations and
information about associated costs.
Level
Level 1
Level 2
Level 3
Title
Project Consultant
Engagement Manager
Swedish Consulting Manager
Medium
Phone, Email , Onsite Meeting
Phone, Email , Onsite Meeting
Phone or Email
Response
Voice / Email / Onsite Meeting
Voice / Email / Onsite Meeting
Voice / Email
The above table recognizes the individuals appropriate for the escalation of information and issues
throughout the duration of the project within Swedish Technology. Each of these individuals has
committed to making themselves available to discuss issues, questions and suggestions that Customer
would like to convey.
| P a g e 14
QU1704201898V1
3. Risk Management Strategy and Plan

Our approach is focused on mitigating risk through appropriate planning and action. Listed below are
some common risks on IT projects and the Risk Mitigations steps recommended.
Risk and Mitigations
| P a g e 15
QU1704201898V1
4. Scope Change Management

Changes to project scope could occur during the course of the project. To address such changes,
Swedish Technology will implement a formal scope change management process. The purpose of this
procedure is to have Client management evaluate the cost/benefit of any requested changes and to
make informed decisions. The impact on the project scope, cost and schedule due to the change request
will be evaluated and has to be mutually agreed upon between Swedish Technology and Client. Figure
below depicts the process of scope change management suggested as part of PMM
Scope Change Management Process
Scope change Identified
Scope Change Logged
Preliminary Evaluation
Review of Change Impact
Steering
Committee
Review
Presentation to Steering
Committee
Preparation of Change
Case
Project
Management
Review
Rejected
Rejected
Approved
Agree on Schedule , Cost,

Resources Impact
Rebaseline Project
Schedule , Cost ,
Resources
Setup Sub Project to track

Change Implementation
Optional
Close Change Request
Implement
Change
Track Change
Review Change
| P a g e 16
QU1704201898V1
5. Resource Management
The resource management processes of PMM cover planning and managing of:
Availability of right skills for the project

Project physical infrastructure
Skills management for the project cover:
Planning the needed skills for the project

Assigning the right skills from the practice
Managing consultant productivity during the project
Managing project attrition
Release of consultants back to the practice
Swedish Technology has several practices to manage the project attrition very effectively. Factors that
contribute in effective management are:
Swedish Technology has one of the lowest attrition rates in the industry with its best HR practices
Backup personnel are identified within the project team to handle temporary unavailability.
Shadow teams are formed at offshore where skills are duplicated
In cases where the resource dependency is very high, mock takeovers are practiced periodically to
strengthen teams ability to handle attrition
Project physical infrastructure management cover
Liaison with Client to initiate establishment of Client-site infrastructure

Periodic review of infrastructure needs and fulfilling those needs
| P a g e 17
QU1704201898V1
6. Communication Approach
Communication plays a vital role in project success. Swedish Technology project manager works with
the Client project manager in deriving the appropriate communication strategy for the project. The
suggested project communication model is described in the following table:
Communication Approach
Description
Frequency
Key Members
| P a g e 18
QU1704201898V1
Swedish Technology uses the following tools for developing various documents for communicating
during the project.
Project provides all project deliverables only in English language in softcopy format
Tools
Tool
Usage
7. Issue Ticketing
Swedish Technology has its own issue management tool Issue Tracking System (ITS) for which access
will be provided to Client representatives who will log in the issues and Swedish Technology support
desk will pick it up and as per defined SLAs will resolve the same.
A log in id / password will be created for the Client and can access this portal over Internet.
Once logged to the Project Portal one can access the Issue Portal and perform the following tasks:
| P a g e 19
QU1704201898V1
Log / update / track / monitor issues, upload files / down load file, down load issue / issues with
all the details to excel for reporting purposes.
The Issues tracking system will keep the entire Response history
The Issues with all details can be exported to an Excel
| P a g e 41
QU1704201898V1
8. Quality Assurance Strategy and Plan

At Swedish Technology, we have designed our Quality Management Program to reinforce our
emphasis on both quality of product and quality of service delivery throughout our engagements.
We involve Swedish Technology staff at all organizational levels.
There are three types of review during any engagement:
Client Review
Project Phase Review
Post Go Live Review.
Prject Manager & Team
Quality Control
Requirements Review
Approach Review
Functional / Technical Design Review
Adherence to Coding Standards
Code Walkthrough
Test Scenarios / cases review
Support Documentation Review
Testing
Package and Release
Configuration Management
Customer Feedback / Review / Approval
Software Quality Assurance representative and

Quality Team
Quality Assurance
Verify Process Adherence
Audits
Process Training
Project / Quality Plan Review
Process Changes / Improvement
| P a g e 40
QU1704201898V1
Training and knowledge Transfer Approach

We have provided here detailed training strategy, methods and tools for Training Client personnel.
Swedish Technology will develop and deliver appropriate course material and conduct training for
identified users. Necessary training manuals, system user manuals and reference documentation will be
provided as part of the training material. The Swedish Technology project team will select appropriate
training mode for delivery of training so that Client users gets the best training as per their need.
Training involves preparing the users to adapt to the new business process which is a key element in
contributing to the success of the project. It will be an initial and on-going process throughout the
lifecycle of Implementation.
1. Training Approach
| P a g e 42
QU1704201898V1
2. Training Process Overview
The training will be instructor-led Computer Based Training (CBT) workshops, and conducted based on
preapproved Business scenarios and use-cases.
The group of people Responsible for a particular task will be trained On end-to-end process flow.
They will also have hands on experience with the new application.
The training program will aim to increase self-sufficiency of the Client project team and decrease the
dependency on external consultancy. The super users from Client are expected to possess the following
competencies for training to be more effective:
The detailed knowledge of the assigned business processes and related modules in Oracle
Applications.
Client participating in the implementation is expected to have conceptual education and familiarity
with Oracle APPS screen navigation.
Detailed knowledge of the assigned technical area, including tools, development or support
method, system architecture and supported system components (for example, interfDSG, reports,
technical architecture, system administration, data base) for the IT team members
| P a g e 41
QU1704201898V1
3. Training Deliverables
Experience trainer from Swedish Technology will conduct the training. During the course of the
training, Swedish Technology will provide necessary training manuals to the participants. The various
steps involved in the training sessions are:
Steps
Training Activity
The responsibilities are clearly demarcated to make sure effective training. The role of Client and
Swedish Technology teams are explained below:
SW Responsibilities
Client Activity
Training will be imparted with Client Users in English Language only
| P a g e 44
QU1704201898V1
Swedish Technology Core Competencies

Our Team Competencies
Description
Human Resources Management
Labor Law& Social Insurance

Salary taxes
Time & Stress Management Skills - Innovation
Presentation Skills - Logic
Problem Solving & Decision Making - Innovation
Six Sigma Course American Chamber
Communication Skills Innovation
Oracle OCA Certified
Oracle 9i SQL OCP Exam Cod IZ0-007.

Oracle 9i PLSQL OCP Exam Cod IZ0-147
Oracle Taleo Certified
Oracle Taleo Recruiting,Onboard, Learn
Oracle Fusion HCM Certified
Oracle Fusion Human Resource.
Hits Software
HITS Certified: HR Foundation Specialist

HITS Certified: Personnel Modules Specialist
Financials
Accounting Course
Business Courses
ITIL
Management Courses
Oracle Technical /
Functional Courses
ITIL V3 Foundation Certificate in IT Service Management
ITIL V3 Planning Protection and Optimization
ITIL V3 Intermediate Release Control and Validation
ITIL V3 Intermediate Operational Support and Analysis
ITIL V3 Intermediate Service Offerings and Agreements
ITIL V3 Managing Across the Lifecycle (MALC)
Report Writing
Effective Writing
Project Management Professional (PMP)
Information Technology Infrastructure Library( ITIL)
COBIT
CISA
11i .,R12 ,Fusion HRMS EMEA - Oracle Implementation

Champion
ORACLE E-BUSINESS .
11i,R12 , Fusion SCM,FIN.
11i,R12 , Fusion Oracle Project
| P a g e 45
QU1704201898V1
11i,R12 Oracle HRMS Implement Human resources (UK)
11i ,R12Oracle HRMS Implement and Administer Payroll (UK)
11i ,R12Oracle Self Service
11i.R12 Oracle Learning Management Fundamentals (OLM)
Application implementation methodology(AIM)
Oracle (SQL /PLSQL).
Oracle forms 6i
Oracle 9i DBA
SAP Application manager for food industry
SAP Project Manager for motors manufacturing industry
ORACLE project manager for Egyptian government education

org
Operation and Support manager for large medical industry
Cross functional consultant for mining industry
SAP BO Web intelligence consultant for concrete industry
(SSHR)
| P a g e 46
QU1704201898V1
Appendix: Change Control Procedure

Swedish Technology and DUBAI CORPORATION FOR AMBULANCE SERVICES shall discuss
changes proposed by either party and such discussion shall result in either
1) Agreement not to proceed further with the change
2) In a written request for a change byDubai Corporation for Ambulance Services
3) A Recommendation for a change by Swedish Technology
Where a written request for a change is received fromDubai Corporation for Ambulance Services ,
Swedish Technology shall, unless otherwise agreed, submit an Ordering Document Amendment
(ODA) to DUBAI CORPORATION FOR AMBULANCE SERVICES within 10 working days.
A recommendation for a change by Swedish Technology shall be submitted as an ODA direct to
DUBAI CORPORATION FOR AMBULANCE SERVICES at the time of such recommendation.
Swedish Technology shall raise the ODA by allocating a sequential number when a request for
change is made.
For each ODA submitted, DUBAI CORPORATION FOR AMBULANCE SERVICES shall within the
period of the validity of the ODA as applicable:
1) Authorize the initial analysis of the ODA at daily Time and Materials rates agreed to be paid to
Swedish Technology.
2) Evaluate the ODA and as appropriate either:
a) request further information; or
b) approve the ODA and authorize the work; or (ii) notify Swedish Technology of the
rejection of the ODA
3) Arrange for 2 copies of an approved ODA to be signed by or on behalf DUBAI CORPORATION
FOR AMBULANCE SERVICES and Swedish Technology.
Acceptance of an ODA shall be in writing, accompanied by a copy of the signed ODA, and shall
constitute a formal amendment to this exhibit.
Each ODA shall contain:
1) the title of the change
2) the originator and date of the request or recommendation for the change
3) the reason for the change
4) full details of the change including any specifications and user facilities
5) the price, if any, of the change
6) a timetable for implementation together with any proposals for acceptance of the change
7) a schedule of payments if appropriate
8) the impact, if any, of the change on other aspects of the project including but not limited to :
a)
b)
c)
d)
e)
f)
g)
h)
i)
j)
milestones
the overall contractual timetable
project implementation plan
the price/charges
the overall payment schedule
documentation List
ressources
contractual issues
system configuration
Throughput
9)
The date of expiry of the ODA, which will normally be 14 days from the date of creation
unless, agreed otherwise.
10) Provision for signature by Swedish Technology and byDubai Corporation for Ambulance
Services
| P a g e 47
QU1704201898V1
Conclusion
We believe that we are uniquely positioned to help DUBAI CORPORATION FOR AMBULANCE
SERVICES not only to gain a cost effective, scalable and stable system that can form a basis to support
your future growth, but also to achieve a step change in your approach to the market.
Swedish Technology looks forward to working closely with DUBAI CORPORATION FOR
AMBULANCE SERVICES and sees this initiative as a springboard for a long-term partnership, to
achieve best practice business processes in the highly competitive Managed Services market.
In the meantime, should you require further clarification with regard to this matter, please dont
hesitate to contact us directly at any time of your convenience.
Company Contact Details
Point of Contact
Title
Mr. Khalid Saif

Oracle ERP Lead Consultant
Mobile
+971551058157
Telephone - Work
Email
+97142733566
Khalid.saif@swedishtechnology.com
Dubai Corporation
for Ambulance
Services
Signature
Signature
| P a g e 48
SWEDISH
TECHNOLOGY
SERVICES IS
INTERNATIONAL
INFORMATION AND
COMMUNICATION
TECHNOLOGY (ICT)
Change
For Better
KNOWLEDGE,
EXPERIENCE,
AND WISDOM
CONTACT US
UAE / KSA / Oman /Kuwait /Yemen
Headquarter of Middle East
UAE Dubai IT Plaza Silicon Oasis
(South)
00971 04 27 335 66
00971 52 66 824 66
Sales@swedishtechnology.com
http://www.swedishtechnology.com
NEXT STEPS
Campus and residence tours
http://www.gitex.com/page.cfm/Action=Exhib/Ex hibID=616
swedishtechnology.com/visit-us
Swedish Technology l Information and Communication Technology (ICT)

Business entity, which specializes in providing complete
| P a g e 49

SW LMS Tech 28042016 VA01

Загружено:

Сведения о документе

Оригинальное название

Авторское право

Доступные форматы

Поделиться этим документом

Поделиться или встроить документ

Параметры публикации

Этот документ был вам полезен?

Это неприемлемый материал?

Авторское право:

Доступные форматы

SW LMS Tech 28042016 VA01

Загружено:

Авторское право:

Доступные форматы

http://Swedishtechnology.

Technical Aspects For

Choose the Pathway to Your Professional

Why Choose Swedish

without needing to replace their existing investments.

Explore Consulting Expert

Consulting Expert Services

Explore Solution Support.

Integration in the Cloud

Swedish offers implementations services that help

Why Swedish Technology?

Swedish s Competitive Edge

Your trusted partner in innovation

Advice you can count on

Technology and Innovation

100% Satisfaction Guarantee

Our History of Excellence

Use Our Solutions to achieve more operational

visibility, reduce costs, and increase margins. Our

Committed to Deliver Often its

System Expertise: We have delivered

Complete - EMEA Coverage.

Work with Senior Consultants

Size, Stability, and

Swedish is One of the Largest

People, Skills, and

About Swedish Technology

1. Swedish Point of Contact

Company Contact Details

Mr. Khalid Saif

2. Oracle Product Experience

Fine Hygienic Paper

Mr. Ahmed Shalaby

Dubai , United Arab Emirates

Gulf Food Industries

Mr. Eslam Mahsoub

Dubai, United Arab Emirates

Mr. Tarek Awad

Abu Dhabi , United Arab Emirates

Mr. Eyad el Sahli

Abu Dhabi , United Arab Emirates

Mr. Salem Al Katheeri

Mr. Feras Osama

Ras Al Kahimah , United Arab Emirates

CEC our Sub-Contractor

One of the top

Swedish is One of the Largest IT Players in the Middle East - Europe

ERP & Systems

4. Swedish's Company Edges

Knowledge, Experience, And Wisdom

People, Skills, And Culture

5. Our Value to Customer

English / Arabic Tool

Does your solution

Does your solution

Is your solution capable

Central repository for

Link documents from

Create Questions &

Does your solution

Does the suggested

Total Number of Employees per Company

Any Web service Out Of is Out scope.