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Asked Ques0ons
FAQ
Subscrip)on
and
Billing
Q:
A:
Maxis
Home
Fibre
Internet
with
Astro
B.yond
IPTV
is
a
service
that
integrates
regular/linear
Astro
channels
with
HD
(High
DeniFon),
PVR
(Personal
Video
Recording),
Astro
On-The-Go
and
Video
On
Demand,
plus
high-speed
bre
internet
service
of
up
to
30Mbps
where
you
will
enjoy
faster
downloads,
enhanced
online
shopping
experience,
smoother
online
streaming,
lag-free
gaming
and
more
by
Maxis.
You
can
now
enjoy
the
best
internet
and
entertainment
at
home
and
on-the-go.
Q:
A:
You
can
subscribe
to
Maxis
Home
Fibre
Internet
with
Astro
B.yond
IPTV
at
Maxis
Centres
and
authorized
dealers
or
with
Astro
Direct
Sales,
authorized
resellers
or
call
the
Maxis
telesales
number,
1800
82
4663.
Q:
I Live in a high rise building (Mul0 Dwelling Unit). Can I enjoy this service?
A:
Maxis
Home
Fibre
Internet
with
Astro
B.yond
IPTV
service
with
the
speed
of
10Mbps
is
available
at
all
landed
properFes
(Single
Dwelling
Unit)
and
high
rise
buildings
(MulF
Dwelling
Unit)
within
the
coverage
area.
Maxis
Home
Fibre
Internet
with
Astro
B.yond
IPTV
service
with
the
speed
20Mbps
and
30Mbps
is
available
at
all
all
landed
properFes
(Single
Dwelling
Unit)
and
selected
high
rise
buildings
(MulF
Dwelling
Unit).
To
check
your
coverage,
log
on
to
www.maxis.com.my/astro
or
www.astro.com.my/iptv.
FAQ
Subscrip)on
and
Billing
Q:
A:
Q:
Can I have two or more Astro B.yond IPTV boxes in one household?
A:
You
can
subscribe
up
to
two
Astro
B.yond
IPTV
boxes
for
selected
landed
properFes
(Single
Dwelling
Unit)
and
high
rise
buildings
(MulF
Dwelling
Unit).
*Note
that
for
high
rise
buildings
that
are
wired
with
Telekom
Malaysias
VDSL
network,
only
one
set-top
box
can
be
made
available.
This
is
due
to
technical
limitaFon
posed
by
the
VDSL
network.
For
landed
properFes
(Single
Dwelling
Unit),
two
boxes
can
be
made
available
with
one
single
broadband
subscripFon.
FAQ
Subscrip)on
and
Billing
Q:
A:
Upon installaFon of the Maxis Home Fibre Internet with Astro B.yond IPTV service, you will
receive:
1 unit of OpFcal Network Terminal (ONT) or 1 unit of Broadband TerminaFon Unit (BTU)
1
unit
of
Astro
satellite
ODU
(if
you
are
living
in
landed
property
and
does
not
have
an
exisFng
Astro
subscripFon)
Q:
A:
No deposit is required to subscribe to the Maxis Home Fibre Internet with Astro B.yond IPTV service.
Q:
A:
We
will
contact
you
to
schedule
for
an
installaFon
if
your
applicaFon
is
successful,
within
2
days
aber
your
registraFon.
We
will
also
contact
you
if
the
registraFon
is
unsuccessful.
FAQ
Subscrip)on
and
Billing
Q:
A:
The
contract
period
is
24
months.
Should
you
disconFnue
the
service
before
the
end
of
the
contract,
you
will
be
subjected
to
a
penalty
fee
of
RM2400
(pro-rated
to
the
number
of
months
leb
on
the
contract).
Q:
A:
You will receive 1 single bill for your Maxis Home Fibre Internet and Astro B.yond IPTV service.
Q:
A:
There
is
an
opFon
for
auto
debit
or
advance
payment
in
the
registraFon
form.
For
auto
debit,
you
are
required
to
ll
in
your
credit
card
details.
For
Advance
payment,
you
can
choose
the
duraFon
by
the
billing
frequency
column
in
the
registraFon
form.
FAQ
Subscrip)on
and
Billing
Q:
Can
I
pay
advance
payment
of
6
months
or
12
months
by
cash?
A:
You
will
be
billed
in
advance
for
6
or
12
months
if
you
choose
to
make
advance
payment.
To
sedle
Astro
bill
payment,
there
are
various
modes
including
cash,
cheque,
internet
bank
transfer
or
credit
card.
Please
see
the
full
list
of
modes
of
payment
behind
the
bill
or
visit
hdp://support.astro.com.my/HelpCenter.
Note
that
we
do
not
accept
cash
payment
upfront
at
the
point
of
sales
registraFon.
Q:
A:
i)
SubscripFon
fees
for
Astro
TV
channels
with
free
HD
and
PVR
service
ii)
SubscripFon
fees
for
Maxis
Home
Fibre
Internet
iii)
Savings
of
RM25
if
you
subscribe
to
SuperPack
FAQ
Subscrip)on
and
Billing
Q:
A:
Q:
When will billing for Maxis Home Fibre Internet with Astro B.yond IPTV commence?
A:
Billing
will
take
eect
once
the
Maxis
Home
Fibre
Internet
with
Astro
B.yond
IPTV
service
is
installed.
Q:
A:
FAQ
Subscrip)on
and
Billing
Mul)room
Q:
A:
Yes,
you
may
subscribe
to
mulFroom
where
you
can
have
up
to
two
B.yond
IPTV
PVR
decoders
in
dierent
rooms
in
the
same
household.
You
will
have
the
same
line
up
of
channels
on
the
second
B.yond
IPTV
PVR
decoders
as
the
main
PVR
decoder;
and
family
members
can
be
watching
2
dierent
channels
in
2
separate
rooms
at
the
same
Fme.
The
MulFroom
service
is
available
at
a
at
fee
of
RM50
per
month
from
1st
April
2013
onwards.
*Note
that
MulFroom
is
not
available
to
high
rise
buildings
that
are
wired
with
Telekom
Malaysias
VDSL
network.
This
is
due
to
technical
limitaFon
posed
by
the
VDSL
network.
Q:
A:
MulFroom
is
charged
at
RM50
at
per
month,
no
mader
what
your
Astro
primary
subscripFon
is.
Whether
you
subscribe
to
Family
Pack,
Value
Pack
or
Super
Pack
on
the
rst
box,
the
2nd
box
(mulFroom)
will
be
charged
at
RM50
per
month,
and
you
get
the
same
line-
up
of
channels
on
the
2nd
box.
FAQ
Subscrip)on
and
Billing
Mul)room
Q:
Is there an addi0onal cost if I subscribe to a second B.yond IPTV PVR decoder (Mul0room)?
A:
You
may
apply
for
mulFroom
upon
registraFon
for
Maxis
Home
Fibre
Internet
and
Astro
B.yond
IPTV
or
you
may
apply
for
mulFroom
on
a
later
date.
There
will
be
no
addiFonal
cost
for
installaFon
of
the
second
B.yond
IPTV
PVR
decoder.
If
you
choose
to
apply
for
mulFroom
on
a
later
date,
you
can
call
our
hotline
at
1800
82
4663to
apply.
It
will
take
approximately
14
days
to
install.
Q:
A:
FAQ
Product
and
Service
Package
Q:
A:
The
channels
available
on
Maxis
Home
Fibre
Internet
with
Astro
B.yond
IPTV
include
all
regular/linear
Astro
channels
as
well
as
HD
(High
DeniFon)
channels
and
a
wide
range
of
VOD
(Video
on
Demand)
Ftles
with
addiFonal
Astro
Select
VOD
Ftles
exclusively
for
B.yond
IPTV
customers
However,
channels
like
NTV7
(Ch107),
TV8
(Ch708),
TV
Al-hijrah
(Ch114)
and
TVi
(Ch180)
are
not
available
via
the
Maxis
Home
Fibre
Internet
with
Astro
B.yond
IPTV
package
oering.
You
are
advised
to
use
Free-To-Air
(FTA)
cable
(depending
on
building
availability)
to
conFnue
watching
these
channels.
Q:
A:
The
minimum
subscripFon
for
Astro
is
the
Family
Pack
at
RM37.95
per
month,
which
has
up
to
40
quality
channels.
If
you
like
to
watch
more
channels,
then
you
may
consider:
-
SuperPacks 1,2 and 4 at RM125 per month and SuperPack 3 at RM155 per month.
FAQ
Product
and
Service
Package
Q:
A:
FAQ
Product
and
Service
Package
Astro
Select
Q:
A:
Q:
A:
What
are
the
10
new
HD
channels?
(more
informa0on
will
be
available
later)
The
10
new
HD
channels
are
as
follows
and
will
be
available
from
May
2013:
HBO
Signature
HBO
Hits
HBO
Family
Comedy
Central
WETV
BBC
Entertainment
M
Channel
STAR
Plus
Setanta
Rugby
Eurosport
HD
FAQ
Product
and
Service
Package
Astro
Select
Q:
A:
FAQ
Product
and
Service
Package
Astro
Select
Q:
A:
How
do
I
get
Astro
Select
new
channels
and
video
on
demand
0tles?
You
must
be
a
subscriber
of
Astro
B.yond
IPTV
with
Maxis
Home
Fibre
Internet
and
take
one
of
the
following
in
your
Astro
subscripFon:
Super
Pack
1,
2
and
4
at
RM125
per
month;
or
Super
Pack
3
at
RM155
per
month
MulFroom
at
RM50
per
month
Catch-Up
VOD
and
Astro
On-The-Go
Pack
at
RM25
per
month
The
on
demand
Ftles
will
be
found
under
the
category
Astro
Select
in
the
VOD
catalogue.
These
are
the
steps:
Press
the
Home
budon
on
your
remote
control
Select
Video
On
Demand
and
press
Ok
Browse
the
catalogue
for
Astro
Select
and
press
Ok
to
launch
Press
Ok
to
select
video
Ftle
that
you
would
like
to
watch
Video
will
start
playing
as
long
as
you
fulll
one
of
the
eligibility
criteria
(stated
above)
FAQ
AOTG
and
Catch-up
VOD
Q:
A:
Astro
On-The-Go
is
our
latest
innovaFve
service
that
meets
your
truly
digital
lifestyle
choice
by
bringing
to
life
a
non-stop
entertainment
experience
across
mulFple
devices
anyFme,
anywhere.
It
provides
you
with
access
to
a
wide
range
of
programmes
that
you
can
enjoy
on
devices
such
as
your
PCs,
laptops,
tablets
and
smartphones.
Astro
On-The-Go
comprises
of
four
main
features:
TV
Channels
You
will
be
able
to
enjoy
LIVE
channels,
comprising
of
learning,
news
and
entertainment
programmes
across
mul(ple
devices,
while
on
the
move.
Video-on-Demand
(VOD)
Watch
selected
(tles
from
our
Astro
First
and
B.yond
VOD
library
through
the
web,
SmartPhone
or
Tablet
device.
Catch
Up
Video-on-Demand
(VOD)
You
will
never
have
to
miss
any
of
the
ac(on
again
as
Astro
On-The-Go
gives
you
access
to
videos
from
previously
aired
programmes
to
choose
from.
LIVE
events
Be
part
of
the
experience
and
catch
selected
LIVE
events
from
your
devices,
regardless
of
where
you
are
na(onwide.
Please
visit
www.astro.com.my/onthego
for
more
informa(on.
FAQ
AOTG
and
Catch-up
VOD
Q:
A:
Q:
A:
FAQ
AOTG
and
Catch-up
VOD
Q:
A:
Can
I
login
to
AOTG
on
mul0ple
devices
(simultaneously)
but
using
the
same
Astro
ID?
No.
Each
Astro
ID
allows
access
to
only
one
device
at
one
Fme.
However,
once
you
have
subscribed
to
Astro
On-The-Go
+
Catch
Up
VOD
package,
you
will
be
enFtled
to
two
(2)
Astro
IDs
to
access
Astro
On-The-Go
with
each
Astro
ID
allows
access
to
only
one
device
at
one
Fme.
Q:
Astro
A:
Can
I
watch
the
programmes
that
I
have
bought
on
Astro
First,
Astro
Best,
Astro
Box
Oce,
on
Demand
on
Astro
On-The-Go?
You
will
be
able
to
watch
your
purchased
Astro
Best
&
Astro
First
Ftle
in
the
My
Library
tab
on
Astro
On-The-Go
subject
to
content
rights
of
the
purchased
Ftle.
Q:
A:
Go.
FAQ
AOTG
and
Catch-up
VOD
Q:
A:
Yes, but only selected live programmes and events are featured on Astro On-The-Go.
Q:
I
am
an
Astro
TV
customer
with
AOTG
but
why
is
my
content
dierent
from
my
friend
who
is
a
non-Astro
subscriber?
The
content
oered
for
Astro
TV
customers
and
non-Astro
customer
diers.
Astro
TV
Customers
enjoy
channels
and
programmes
according
to
their
package
enFtlements.
While,
non
Astro
customers
can
purchase
packaged
or
individual
channels
and
Ftles.
A:
Q:
I
could
not
locate
the
purchased
content
(TVOD,
Subscrip0on
Packs
and
Ala
carte
Channel).
Where
can
I
locate
the
purchased
assets?
i.
Pay
Per
View
asset
will
appear
in
My
Library.
You
can
also
view
the
content
on
TV
ii.
SubscripFon
packs
assets
will
appear
in
both
Catch
Up
and
Channels
tabs
iii.
Ala
carte
channel
will
appear
in
Channels
tab
FAQ
Product
and
Service
Package
-
Home
Voice
Service
Q:
A:
Q:
A:
Q:
A:
Q:
A:
Q:
A:
FAQ
Product
and
Service
Package
-
Home
Voice
Service
Q:
A:
You
will
receive
a
bill
from
Astro
for
the
Maxis
Home
Fibre
Internet
with
Astro
B.yond
IPTV
service.
You
will
receive
a
bill
from
Maxis
for
the
Home
Voice
service.
In
total
you
will
receive
two
bills.
Q:
What if I want to terminate my Home Voice Service within the contract period?
A:
The
Home
Voice
Service
does
not
have
a
contract.
You
may
terminate
Home
Voice
Service
at
any
Fme.
There
is
no
penalty
charges
for
terminaFon.
Q:
A:
Q:
If
I
do
not
subscribe
to
Home
Voice
service
when
I
subscribe
to
Maxis
Home
Fibre
Internet
with
Astro
B.yond
IPTV
service,
can
I
subscribe
to
Home
Voice
service
at
a
later
date?
If
you
choose
to
subscribe
to
Home
Voice
aber
you
have
registered
for
Maxis
Home
Fibre
Internet
with
Astro
B.yond
IPTV
service
(on
a
later
date),
you
will
have
to
walk-in
to
Maxis
Centres
to
subscribe.
However,
you
will
be
required
to
pay
an
addiFonal
RM150
for
installaFon.
If
you
subscribe
to
the
Home
Voice
service
at
the
same
Fme
as
the
Maxis
Home
Fibre
Internet
with
Astro
B.yond
IPTV
service,
the
installaFon
fee
is
waived.
FAQ
Switch,
Package
Upgrade
and
Downgrade
Q:
I
have
Astro
B.yond
IPTV
with
TIME
bre
broadband
package;
can
I
switch
to
the
new
Maxis
Home
Fibre
Internet
with
Astro
B.yond
IPTV
package?
A:
The
primary
broadband
provider
in
your
building
is
TIME
dotcom
therefore
only
TIME
broadband
packages
are
oered.
Q:
Im
a
Maxis
Home
Fibre
Internet
with
Astro
B.yond
IPTV
customer.
Can
I
upgrade/downgrade
my
current
TV
or
bre
internet
packages?
A:
Yes,
you
can
upgrade
from
a
lower
package
to
higher
package
without
an
addiFonal
charge.
You
can
downgrade
your
Maxis
Home
Fibre
Internet
from
higher
to
lower
speeds
however
it
will
incur
an
administraFve
charge
of
RM20.
You
can
downgrade
Astro
TV
channels
but
need
to
maintain
a
minimum
subscripFon
(Family
Tier)
at
RM37.95
per
month.
There
is
an
admin
charge
of
RM10.
*Note
that
your
contract
term
will
conFnue.
FAQ
Switch,
Package
Upgrade
and
Downgrade
Q:
A:
You
can
subscribe
to
Maxis
Home
Fibre
Internet
with
Astro
B.yond
IPTV
service
once
your
contract
expires.
You
may
register
your
interest
by
leaving
your
personal
details
with
us
via
IPTV
website.
Log
in
to
www.astro.com.my/iptv
,
click
on
[Keep
Me
Updated],
ll
in
your
details
and
submit.
FAQ
Switch,
Package
Upgrade
and
Downgrade
Q:
What
if
I
already
have
broadband
service
from
another
provider
(except
Maxis
Home
Fibre
Internet
or
TIME
Fibre
Broadband)
without
contract?
A:
You
can
sign
up
with
Maxis
Home
Fibre
Internet
with
Astro
B.yond
IPTV
immediately
however
it
is
advisable
that
you
inform
your
current
provider
about
terminaFon.
If
you
choose
to
switch
from
another
service
provider
operaFng
on
TM
HSBB
network
(Uni,
P1
etc),
you
are
advised
not
to
terminate
the
service
before
the
Maxis
Home
Fibre
Internet
and
Astro
B.yond
IPTV
is
acFvated.
This
is
to
ensure
that
you
will
have
uninterrupted
internet
service.
are
responsible
for
all
charges
imposed
by
the
service
provider
including
if
I
cancel
within
the
their
contract
period.
Q:
If
I
upgrade/downgrade
my
Maxis
Home
Fibre
Internet
with
Astro
B.yond
IPTV
service,
will
my
device
also
change?
A:
FAQ
Service
Q:
A:
If
Maxis
Home
Fibre
Internet
connec0on
is
down,
will
I
s0ll
be
able
to
watch
my
Astro
channels?
If
Maxis
Home
Fibre
Internet
connecFon
is
down,
you
will
not
be
able
to
watch
your
Astro
channels.
Q:
If
I
have
purchased
VOD
programmes
or
recorded
programmes
on
my
PVR
decoder,
will
I
s0ll
be
able
to
watch
the
programmes
I
have
purchased
or
recorded
if
Maxis
Home
Fibre
Internet
is
down?
You
will
be
able
to
conFnue
watching
your
purchased
VOD
Ftles
provided
they
are
sFll
within
the
validity
period.
You
will
be
able
to
conFnue
watching
programmes
recorded
on
your
PVR
decoder.
A:
Q:
A:
If
Maxis
Home
Fibre
Internet
connec0on
is
down,
will
I
s0ll
be
able
to
access
Astro
On-The-Go?
If
you
are
accessing
Astro
On-The-Go
using
wi
or
internet
via
Maxis
Fibre,
you
will
not
be
able
to
access
Astro
On-The-Go.
If
you
are
using
mobile
data,
dongle
or
other
devices,
you
should
be
able
to
access
Astro
On-The-Go.
FAQ
Installa)on
Q:
A:
Standard
installaFon
cost
is
RM300
(including
decoder
installaFon);
however
this
will
be
waived
with
auto
debit
or
advance
payment
of
6
or
12
months.
The
advance
payment
will
be
reected
in
your
1st
bill.
If
you
decide
to
terminate
your
Maxis
Home
Fibre
Internet
with
Astro
B.yond
IPTV
subscripFon
prior
to
the
compleFon
of
the
contract
period,
you
will
incur
the
RM300
charge,
even
if
it
had
been
waived
in
the
iniFal
period.
*Note
that
we
do
not
accept
cash
payment
upfront
for
installaFon
fee.
InstallaFon
fee
will
be
reected
in
the
rst
bill
if
applicable.
Q:
A:
This
installaFon
fee
covers
the
rst
85
metres
(outside
your
home)
from
the
nearest
Fibre
DistribuFon
Panel
to
the
TerminaFon
Box
and
the
rst
15
metres
(inside
your
home)
from
the
TerminaFon
Box
to
the
Access
TerminaFon
Box.
The
installaFon
provided
is
of
standard
specicaFons
(over
wall
with
clip
or
cable
casing
only),
cost
for
any
non-standard
type
of
installaFons,
such
as
over
the
ceiling,
underground
ducts,
concealed
wiring
and
so
on
will
be
borne
by
the
customer.
Anything not within the standard installaFon may incur charges and will be borne by customer.
FAQ
Installa)on
Q:
Should
I
need
to
reschedule
or
cancel
my
installa0on
appointment,
will
there
be
any
penalty
imposed?
A:
There
is
a
charge
of
RM200
for
change/cancellaFon
of
appointment
within
3
days
of
the
original
appointment
requested
by
you.
However,
we
will
waive
this
charge
for
now.
Q:
How long does it take to install the Maxis Home Fibre Internet with Astro B.yond IPTV service?
A:
InstallaFon
will
be
scheduled
within
14
days
aber
the
sign-up
date.
Please
be
advised
that
it
will
require
about
half
a
day
to
complete
the
onsite
IPTV
and
Fibre
Internet
installaFon.
However,
variaFons
do
occur
due
to
customers
availability
and
the
building
managements
approval
for
access.
FAQ
Installa)on
Q:
What
is
the
10
working
days
cooling
o
period?
How
long
do
I
have
to
wait
for
installa0on
with
this
ruling?
A:
The
10
working
days
cooling
o
period
is
applicable
to
customers
with
monthly
subscripFon
fees
equal
to
or
more
than
RM300.
If
your
monthly
subscripFon
fees
are
lower
than
RM300,
then
you
can
expect
installaFon
in
approximately
14
days
aber
the
sign-up
date.
If
your
monthly
subscripFon
fees
are
equal
to
or
more
than
RM300,
then
you
can
choose
to
wait
for
10
working
days;
during
which
you
can
call
the
sales
representaFve
to
withdraw
your
applicaFon.
Our
sales
representaFve
will
only
submit
your
order
aber
the
expiry
of
10
working
days
cooling
period,
and
installaFon
will
follow
in
the
next
14
days.
If
you
wish
to
install
and
acFvate
the
service
earlier,
then
you
need
to
sign
on
the
NoFce
secFon
in
the
Sales
RegistraFon
Form
to
acknowledge
this.
You
can
then
expect
to
be
installed
in
the
following
14
days.
FAQ
Hybrid
Q:
A:
A
hybrid
installaFon
for
Astro
B.yond
IPTV
with
Maxis
Home
Fibre
Internet
will
involve
installaFon
of
Astro
B.yond
PVR
decoder,
ResidenFal
WiFi
Modem
(RGW),
OpFcal
Network
Terminal
(ONT)
or
Broadband
TerminaFon
Unit
(BTU)
and
Astro
satellite
dish
(ODU).
The
B.yond
PVR
decoder
will
be
connected
to
both
the
RGW
and
satellite
dish.
Please
note
that
hybrid
installaFon
is
applicable
only
to
customers
living
in
landed
properFes
on
TM
HSBB
network.
Q:
I
live
in
a
landed
property
and
I
am
interested
in
taking
up
Astro
B.yond
IPTV
with
Maxis
Home
Fibre
Internet.
Why
do
you
s0ll
need
to
install
Astro
satellite
dish?
A:
This
is
a
standard
installaFon
for
landed
properFes
on
TM
HSBB
network
taking
up
the
Astro
B.yond
IPTV
with
Maxis
Home
Fibre
Internet
service.
With
your
B.yond
PVR
decoder
connected
to
Astro
satellite
dish
as
well,
you
can
watch
channels
like
NTV7
(Ch107),
8TV
(Ch708),
TV
Al-hijrah
(Ch114)
and
TVi
(Ch180),
which
are
currently
not
available
to
other
users
of
Astro
B.yond
IPTV.
FAQ
Hybrid
Q:
A:
The
Astro
satellite
dish
will
be
installed
on
your
roobop.
The
B.yond
PVR
decoder
will
be
connected
to
both
the
RGW
and
satellite
dish;
and
also
to
the
HDMI
input
of
your
HD
TV
set.
Q:
A:
Q:
Will
my
Astro
B.yond
IPTV
service
be
aected
by
rain,
as
it
used
to
be
when
I
have
Astro
through
the
satellite
dish?
If
you
are
watching
any
of
the
4
channels
NTV7
(Ch107),
8TV
(Ch708),
TV
Al-hijrah
(Ch114)
and
TVi
(Ch180),
you
may
experience
temporary
disrupFon
during
rainy
days.
You
can
enjoy
all
the
other
Astro
B.yond
IPTV
channels
and
video
on
demand
content
without
being
aected
by
rain.
A:
FAQ
Hybrid
Q:
A:
Q:
A:
In
case
there
is
a
disrup0on
in
the
B.yond
IPTV
service,
can
I
switch
to
the
Astro
satellite
to
con0nue
watching
all
the
channels?
If
there
is
a
disrupFon
in
B.yond
IPTV
service,
you
will
not
be
able
to
switch
to
satellite
to
watch
all
the
channels
except
NTV7
(Ch107),
8TV
(Ch708),
TV
Al-hijrah
(Ch114)
and
TVi
(Ch180).
If
I
want
to
terminate
Astro
B.yond
IPTV
with
Maxis
Home
Fibre
Internet
but
con0nue
to
subscribe
to
Astro
regular
satellite
TV,
what
will
happen?
If
you
are
staying
in
landed
property
and
had
the
Astro
satellite
dish
installed,
our
installer
will
collect
the
BTU
only.
You
will
retain
the
satellite
dish
and
the
B.yond
PVR
decoder
so
that
you
can
conFnue
with
Astro
satellite
TV
service.
FAQ
ATer
Sales:
Device
Warranty
Q:
What
is
the
warranty
period
for
the
device?
A:
The
warranty
is
12
months
for
the
ResidenFal
Gateway
WiFi
Modem
(RGW).
For
the
ONT
or
BTU
and
Astro
B.yond
PVR
decoder,
we
will
provide
service
and
support
as
long
as
you
maintain
your
subscripFon
with
us.
Depending
on
the
problems
encountered
for
these
2
devices,
Astro
service
technicians
will
perform
necessary
troubleshooFng
on
site
and
replace
the
devices
if
necessary
to
minimize
disrupFon
to
Astro
B.yond
IPTV
service.
Q:
A:
You
may
call
our
hotline
at
1800
82
4663
for
trouble
shooFng
of
your
faulty
devices
and
our
customer
representaFve
will
advise
if
servicing
or
replacement
is
necessary.
Q:
What if I lose or damage my Residen0al Gateway WiFi Modem and/or Astro B.yond PVR decoder?
A:
You may call our hotline at 1800 82 4663 to replace the devices. The rates for the equipment are as follows:
Astro B.yond PVR decoder and remote control Up to RM300, paid to installer directly.
FAQ
Reloca)on
Q:
A:
Q:
A:
Yes,
this
is
allowed
however
there
may
be
charges
incurred.
The
installer
will
advise
you
of
actual
charges
based
on
the
non
standard
installaFon
rate
card,
aber
assessing
your
premises
for
relocaFon
of
devices
within
the
same
address.
These
non-standard
charges
will
be
paid
to
the
installer
directly.
FAQ
Suspension
and
Termina)on
Q:
A:
We
regret
to
inform
that
you
will
not
be
able
to
suspend
your
service.
This
is
due
to
commercial
and
contractual
obligaFons
with
the
Fibre
Internet
network
provider
that
does
not
cater
for
suspension
of
the
Fibre
Internet
service.
Q:
A:
You
may
call
our
hotline
at
1800
82
4663
to
terminate
the
service.
You
will
be
subjected
to
penalty
fee
of
RM2400
(pro-rated
to
the
number
of
months
leb
on
the
contract),
should
you
terminate
the
service
within
the
24
months
contract
period.
FAQ
Suspension
and
Termina)on
Q:
A:
You
are
required
to
return
the
OpFcal
Network
Terminal
(ONT)
or
Broadband
TerminaFon
Unit
(BTU)
and
the
Astro
B.yond
PVR
decoder
and
satellite
dish
(if
you
are
staying
in
landed
property
and
had
it
installed
previously).
Our
installers
will
arrange
to
pick
up
the
equipment
from
your
home.
Customers
who
fail
to
return
the
equipment
will
be
charged
at
RM500.
Q:
If
I
want
to
terminate
the
service
and
con0nue
with
the
Astro
service
only,
do
I
need
to
return
the
devices?
If
you
are
staying
in
landed
property
and
had
the
Astro
satellite
dish
installed,
our
installer
will
collect
the
OpFcal
Network
Terminal
(ONT)
or
Broadband
TerminaFon
Unit
(BTU).
You
will
retain
the
satellite
dish
and
the
B.yond
PVR
decoder
so
that
you
can
conFnue
with
Astro
satellite
TV
service.
If
you
are
staying
in
a
high
rise
building,
our
installer
will
collect
the
OpFcal
Network
Terminal
(ONT)
or
Broadband
TerminaFon
Unit
(BTU).
Your
B.yond
PVR
decoder
will
be
connected
back
to
the
central
satellite
dish
to
conFnue
with
Astro
satellite
TV
service.
A:
FAQ
Migra)on
Q:
I
am
currently
subscribed
to
Maxis
Home
Fibre
Internet
service.
Can
I
subscribe
to
the
new
Maxis
Home
Fibre
Internet
with
Astro
B.yond
IPTV
service?
A:
Yes.
However,
you
will
need
to
terminate
your
current
Maxis
Home
Fibre
Internet
service
and
subscribe
to
the
new
Maxis
Home
Fibre
Internet
with
Astro
B.yond
IPTV
service
with
a
new
registraFon
form.
In
order
for
us
to
proceed
with
your
registraFon,
you
would
need
to
acknowledge
the
leder
of
consent
to
be
submided
together
with
the
registraFon
form.
Your
new
contract
for
the
Astro
B.yond
IPTV
service
will
be
for
24
month.
Your
terminaFon
fee
for
Maxis
Home
Fibre
Internet
will
be
waived.
Q:
What will happen to my devices (ONT, Residen0al WiFi Modem and DECT Phone)?
A:
You
will
be
given
a
new
ResidenFal
WiFi
Modem
but
your
ONT
will
remain.
You
may
keep
your
exisFng
ResidenFal
WiFi
Modem.
For
exisFng
customers
who
have
received
a
DECT
phone,
you
can
conFnue
using
the
DECT
phone
for
free.
*Note
that
Wi
ID
and
password
will
change.
FAQ
Migra)on
Q:
A:
You
will
be
give
a
new
Astro
B.yond
IPTV
PVR
decoder.
If
you
currently
have
any
recorded
content
in
your
current
Astro
B.yond
PVR
decoder,
all
content
will
be
lost
during
the
replacement
of
the
decoder.
Q:
I
live
in
a
high
rise
building
and
Im
currently
subscribed
to
the
20Mbps/30Mbps
Maxis
Home
Fibre
Internet
service.
Will
I
be
able
to
maintain
my
current
speed
if
I
upgrade
my
to
Maxis
Home
Fibre
Internet
with
Astro
B.yond
IPTV?
A:
Due
to
technology
limitaFons,
selected
high
rise
buildings
will
not
be
able
to
subscribe
to
the
20Mbps/30Mbps
package.
To
check
your
coverage,
log
on
to
maxis.com.my/astro
FAQ
Migra)on
Home
Voice
Service
Q:
A:
Home
Voice
service
will
not
be
bundled
together
with
Maxis
Home
Fibre
Internet
with
Astro
B.yond
IPTV
service.
Subscribers
will
be
able
to
subscribe
to
the
new
Home
Voice
plan
separately.
Your
phone
number
will
not
change.
Q:
A:
There
is
a
monthly
charge
of
RM20
monthly
if
you
opt
to
subscribe
to
the
Home
Voice
service.
You
will
receive
RM30
worth
of
call
credit
and
unlimited
calls
to
Maxis
xed
lines.
Q:
A:
Free
bundled
minutes
will
no
longer
be
available
anymore.
It
will
be
replaced
with
a
monthly
RM30
call
credit
to
any
number
(
Maxis
Mobile
,
OLO,
IDD
).
With
the
monthly
call
credit
of
RM30,
you
will
enjoy
more
exibility
as
you
may
use
the
call
credit
to
call
any
local
or
any
internaFonal
numbers.
The
previous
Home
Voice
package
gives
you
allocated
free
minutes
to
Maxis
Mobile
numbers
&
free
minutes
to
10
IDD
desFnaFons
only
which
do
not
allow
so
much
exibility.
FAQ
Migra)on
Home
Voice
Service
Q:
A:
No. The monthly RM30 call credit is xed regardless of the download speed subscribed to.
Q:
A:
You
will
receive
a
bill
from
Astro
for
the
Maxis
Home
Fibre
Internet
with
Astro
B.yond
IPTV
service.
You
will
receive
a
bill
from
Maxis
for
the
Home
Voice
service.
In
total
you
will
receive
two
bills.